Dear Tegan,Thank you for your 5-star rating! We're delighted that your stay at Melbourne Knox Central Apartment Hotel met your expectations and it's wonderful that the kids had a great time, too. Safe travels, and we hope to welcome you back soon!Kind regards, Guest Services Melbourne Knox Central Apartment Hotel

Dear Karen,Thank you for choosing to stay with us for a second time. We're thrilled that you were very happy with your room and that our team accommodated you at short notice and were helpful throughout your stay. Your feedback about the balcony is noted, and we'll work to improve it for future guests. We appreciate your loyalty and look forward to welcoming you back for another wonderful stay.Kind regards,Guest Services,Melbourne Knox Central Apartment Hotel

Dear Mark,Thank you for your feedback. We appreciate you taking the time to share your experience with us.We apologise for any inconvenience you experienced during the check-in process. Your comments regarding the entry door and furnishings have been noted, and we will take steps to address these areas for improvement.We're glad that you enjoyed the amenities such as the pool and sauna. Regarding the steam room, it will be back on line shortly.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind Regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear David,Thank you for choosing us and for taking the time to share your review. We're glad our location was conveniently placed for your family visit and that having Knox City Shopping Centre nearby added value to your stay, making shopping and dining easily accessible.However, we're sorry to hear about the challenges you faced with the Wi-Fi and the reception upon your arrival. We understand how important reliable internet is and the convenience of a smooth check-in experience, so we sincerely apologise for any inconvenience these issues caused. We're actively working on improving our Wi-Fi service and ensuring our reception is more attentive to our guests' arrival times.We appreciate your feedback as it helps us to enhance our guest experience. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations in every way.Kind regards,Guest Services, Melbourne Knox Central Apartment Hotel

Dear Jocelyn,Thank you for taking the time to share such detailed feedback on your stay. It's wonderful you found the apartment lovely, the bed comfortable, and the cleanliness to a high standard. We're also glad the gym and pool met your expectations and were easy to find.Your comments about the kettle and crockery have been noted, and we'll look into making improvements in these areas. Additionally, the suggestion for a map or clearer directions for late check-ins is invaluable, and we'll explore ways to implement this to assist future guests.We're delighted that, overall, you had a fantastic stay with us at Knox, and the staff made a positive impact on your visit. Looking forward to welcoming you and your friend back for another pleasant and convenient stay.Kind regards,Guest Services

Dear Lauren,Thank you for choosing to stay with us and for leaving a positive rating. If there's anything specific that stood out or any area you believe we could improve on, we'd love to hear from you. Looking forward to welcoming you back for an even better experience next time.Kind regards,Guest Services

Dear Amanda,It's fantastic to hear you enjoyed your stay, especially appreciating the comfy beds and being close to the shopping centre. We're delighted that these aspects contributed positively to your visit.We look forward to the opportunity to welcome you back for another pleasant experience.Thank you for choosing us and for taking the time to share your feedback.Kind regards,Guest Services, Melbourne Knox Central Apartment Hotel.

Dear TK,Thank you for rating Melbourne Knox Central Apartment Hotel. We appreciate your feedback and are glad to see that you gave us a 4 out of 5. We continuously strive to improve our services and your feedback is valuable to us.Safe travels to your next destination.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Adam,Thank you for sharing your positive experience. We're glad that having the Westfield shopping centre just across the road added convenience and enjoyment to your stay.If there's anything specific that could have made your visit even better or if you have suggestions for improvement, we'd love to hear from you. Your feedback is invaluable as we strive to ensure every guest has a 5-star experience.We look forward to welcoming you back soon and hope to exceed your expectations next time.Kind regards,Guest Services, Melbourne Knox Central Apartment Hotel.

Dear Carol,Thank you for your positive rating. Receiving a full score from you is truly rewarding! Looking forward to your next visit – we're already excited to make it another 10/10 experience!Kind regards,Guest Services, Melbourne Knox Central Apartment Hotel

Dear Cara,Thank you for taking the time to share your experience. We sincerely apologise for the oversight regarding your booking for three people and the inconvenience it caused upon your arrival. We hope to have another chance to provide you with a stay that meets both your needs and expectations.Wishing you safe travels and hoping to welcome you back in the future.Kind Regards,Guest Services,Melbourne Knox Central Apartment Hotel

Dear Janine,Thank you for choosing to stay with us. We are glad that you enjoyed our pool and the apartment. We apologise for the inconvenience caused by the internet during your stay. We will do our best to ensure that this issue is resolved for future guests. We hope that you had a great time exploring the city and that you will come back to visit us again soon.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Andrew,Thank you for choosing to stay with us. We apologise for the difficulties you experienced with the property entry, exit, and parking access. We understand that the lack of signage and the condition of the toilet seat and TV were not up to standard and that the aesthetics of the place did not meet your expectations. We also acknowledge that the absence of staff at checkout was inconvenient.Your feedback is invaluable in helping us improve our services and facilities. We hope to have the opportunity to better serve you in the future.Travel safely to your next destination.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Moss,Thank you for choosing to stay with us. We would like to know more about your experience so that we can improve our services. Please feel free to contact us at your convenience and we will do our best to address your concerns. We hope that you had a great time exploring the city and that you will come back to visit us again soon.Kind regards, Guest Services Melbourne Knox Central Apartment Hotel

Dear Ahmed,We are sorry to hear that you were unhappy with the cleaning service. We are a self-serviced hotel, similar to a motel, and only offer one full clean during a week's stay. We apologise if this was not properly explained to you on arrival. We will let our reception staff know to be more informative to our guests at check-in. We hope you enjoyed the rest of your stay and we thank you for your feedback.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Bogdan,Thank you for choosing to stay with us at Melbourne Knox Central Apartment Hotel. We're delighted to receive your positive rating and that you enjoyed the room with a balcony view. We'll be sure to pass on your thanks to John. Your recommendation is highly appreciated. Travel safely to your next destination, and we look forward to the pleasure of welcoming you back.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Dion,Thank you for choosing to stay with us. We're sorry that your experience did not meet your expectations. We apologise for the issues you encountered. We understand how important these details are in ensuring a comfortable stay. We appreciate your feedback and will take it into consideration as we strive to improve our services.Travel safely to your next destination.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Sarah,Thank you for choosing to stay with us. We are delighted that you had a five-star experience and that you found the receptionist very friendly and very helpful. We appreciate your kind words and your positive feedback.We hope to see you again soon and provide you with another wonderful stay.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Daryl,Thank you for your 5 out of 5 review for your stay at Melbourne Knox Central Apartment Hotel. We're thrilled to hear that the site manager provided you with excellent service and your feedback is greatly appreciated. We look forward to welcoming you back in the future.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Madeleine,Thank you for taking the time to leave a positive review for your recent stay. We appreciate your feedback and are delighted to hear about your great experience.We're glad that you found our staff friendly and that you had a pleasant night with your family. Thank you for choosing us, and we hope to have the pleasure of welcoming you back in the future.Kind Regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Carol,Thank you for your amazing review and your perfect rating. We are thrilled that you had a wonderful stay at the Melbourne Knox Central Apartment Hotel. We appreciate your feedback and your business. We hope you had a fantastic time in Melbourne and we hope to see you again soon.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Bimbo,Thank you for your review and your four-star rating. We are glad that you loved your accommodation and we hope to see you again soon.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Joseph,Thank you for taking the time to share your experience with us. We are glad that you enjoyed your stay at our hotel and look forward to welcoming you back soon!Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Lemuel,Thank you for your positive rating and your feedback. We're glad that you had a good stay at our hotel. We appreciate your suggestion to improve the button for the gate and the heaters in the room. We will consider it for our future upgrades. We hope you had a nice time and we hope to see you again soon.Kind regardsGuest Services

Dear Jelena,Thank you for your rating. We are happy that you had a good stay with us and we hope you enjoyed your time in Melbourne. We appreciate your feedback and we hope to see you again soon.Kind regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Mathew,Thank you for your review. We appreciate your feedback and are glad that you had a positive experience during your stay.Receiving a score of 8 out of 10 is encouraging, and we would love to learn more about what aspects of your stay you enjoyed the most and how we can further improve to earn a perfect score next time.Thank you for choosing us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Best regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Hi Kelly,Thank you for your feedback, can you please provide where it says 300 bond? You weren't even here to check in!I called you to say what time are you arriving over the telephone, and you responded that I will cancel because of the bond of 300, you requested to cancel your reservation and proceed to call Wotif even mentioned repeatedly.We did not cancel at all, it was your request to cancel even though Wotif & Expedia had also advised that over the telephone.

Hi JohnThanks you for staying with us.We hoped you enjoyed the Hotel and room, and look forward to seeing you again soon.Kind Regards, Guest servicesMelbourne Knox Central Apartment Hotel

This is a review given by a guest who wanted something but when we were unable to comply, he posted this. He was delt with courtesy professionalism. He was refunded his 50 security deposit as per our policy plus any other monies he was entitled to. The gentleman he accuses is a long term guest a lovely person that we have never had a complain from. We respectfully ask you to remove this post sir.Regards Guest services

Dear Stuart,Thank you for sharing your experience with us. We're sorry to hear that your recent stay did not meet your expectations, and we apologise for any inconvenience caused by the issues you encountered. We take feedback seriously and have already shared it with our housekeeping team to ensure that these issues are addressed immediately.We are glad to hear that you found the bed comfortable, and that our location and friendly staff were helpful to you during your stay. Thank you again for your feedback, and we hope to have the opportunity to serve you better next time.Kind Regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Dear Anne,Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us and appreciate your high rating.We look forward to welcoming you back in the future.Kind Regards,Guest ServicesMelbourne Knox Central Apartment Hotel

Hi thanks you for your wonderful rating, we are so pleased you have a great stayKind regardsMelbourne Knox Central Apartment Hotel

Hi BrunoThank you for taking the time to leave a review of your recent stay. We would have liked comments so we would know where to improve our service and facilities. We hope that you will consider staying with us again in the future, so we can have the opportunity to provide a better experience. Kind regards, Guest Services, Melbourne Knox Central Apartment Hotel.

Hi AdamWe apologise for the experience you had during your stay. The issues you mentioned no doubt could be upsetting. We will be taking immediate steps to address these problems and ensure they are resolved promptly. If you are seeking reimbursement for the extra 30 you were charged I suggest you take that up with Last Minute however, looking at your booking it was only for 1 Queen bedThank you for bringing these issues to our attention.Once again we would like to offer our apologies.Kind Regards, Guest ServicesCentral Apartment Group

Hi KatherineThank you for your review. We're glad you enjoyed the location and found the apartment tidy and the beds comfortable. We apologise that the hotel did not inform you of the extra fee for fold-up bed, but from our understanding, they assumed you would have seen that on the websites. Thank you for mentioning the shortage of cutlery and cooking equipment, we'll work on providing more in the future. Once again we apologise your stay had its shortcomings and we will work toward better customer service for future bookings.Kind Regards, Guest ServicesCentral Apartment Group

Hi AhmedThank you for your ratingWe do look forward to you staying again and we wish you safe travels and a wonderful 2023Kind RegardsGuest ServicesCentral Apartment Group

Hi JodieThank you for the rating. We hope you had a great Christmas and New Year and wish you a wonderful 2023Kind regardsGuests ServicesCentral Apartment Group

Hi BeveThank you for staying with us and for your feedback.I will pass the comment about the waterpipes on to the maintenance teamThanks for letting us knowHave a safe and Happy ChristmasKind RegardsGuest ServicesCentral Apartment Group

HI CarolWe are so thrilled that you loved the Property and enjoyed your stayWe do look forward to when you come to stay again and we wish you safe travels :)Kind RegardsGuest ServicesCentral Apartment Group

Hi MargaretThank you for your review. We are very sorry there were issues. We always welcome customer feedback and ways to improve ourselves. I will pass these comments on to the Property for attention. Thanks for letting us knowWe hope you've had a comfortable trip home or your next destination, and we would like to take this opportunity to wish you a safe and happy ChristmasKind Regards Customer ServiceCentral Apartment Group

HI JacintaThanks for your review We are glad you mostly enjoyed your stayYes we are sorry about the pool we are having the heating system repaired at the moment Kind Regards Central Apartment GroupGuest Services

Hi CarolineSo pleased to see your 10/10 review!We do try hard to make sure everything is just perfect for our guests So thank you again and we look forward to your return visit someday soon.Kind Regards Central Apartment GroupCustomer Service

Hi John Thanks for the great review Please come and stay with us again Kinds Regards Central Apartment Group team

Hi Jared, Thank you for your great review of Melbourne Knox Central Apartment Hotel. We are thrilled to see everything was good. We look forward to seeing you again. :)

Hi Jo, Thank you for your positive rating of Melbourne Knox Central Apartment Hotel. We wish you all the best and look forward to seeing you again soon. :)