Mascot hotels from RM209

"Wonderful property and staff!"

"The gym was filthy like debris all over the floor looked like nobody has stepped in there to vacuum or do a good cleaning in weeks. The inside pool had garbage wrappers all outside the pool and it needs cleaned also. Debris, dirt and large random clumps of long black hair in the pool which was gross and unsettling. The overall hotel had nice location and the staff for most part were absolutely so kind. However, they are mid grade range holding the Hilton title so need to be more aware that lack of knowledge and consistency in communication at check in when it comes to early check out & being told yes, you’ll get a refund to finding you out after there is small print listed where this isn’t possible just is miscommunication that needs addressing with the staff. I’m a very nice and reasonable person but hold people to high standards especially when staying at a higher end hotel yet not even feeling comfortable in your room because bed is so old you can feel the springs after sinking in the middle when laying on it. They send text messages while you are there to ask how your stay is, and when I answered honestly nothing was addressed. That seemed off. Why are you asking then? Needless to say, we won’t ever be staying here again but the location was great. It felt more like best western or comfort inn. "

"Good for like 3 days"

"Great experience from check in time all way to check out time! Great hotel and top notch staff."

"Great amenities. Very clean. Loved the room. Would definitely stay again. "

"Room was very clean , staff very friendly "

"You get what you pay for. It is a bit dingy. However, it is a convenient location for my needs. I have stayed there 4 previous times to visit my parents at their assisted living facility. Biggest complaint is the key cards become unmagnitized or only last a day. Every night I would have to get it reprogrammed. This has occurred at all my stays including to others that have travelled with me staying in other rooms. Front desk always indicates it is my iPhone causing the disruption. Maybe the first time, but after that I keep the cards away from my phone. It is a minor inconvenience, but never happens at the other places I stay at. Of course those places are a little more upscale since work pays for those. Another time I had to switch rooms because the air conditioning was leaking water on the floor. Overall it is an ok place."

"Overall good hotel to stay near pigeon forge island drive"

"The staff was very friendly rooms, hallways, and restaurant areas were very clean . Parking was overall good the only extreme bad thing about the place. They have the worst mattresses and extremely worst pillows ever. Very uncomfortable"