Free buffet breakfast available daily 7:00 AM to 9:30 AM
Things to do
Children's pool
Outdoor pool
Family friendly
Children's pool
Outdoor pool
Conveniences
24-hour front desk
Luggage storage
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift (single-level property)
Wheelchair accessible (may have limitations)
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Blackout drapes
Bathroom
Hair dryer (on request)
Shower
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
Limited room service
Minibar
More
Desk
Phone
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
This property does not have any lifts
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Property is also known as
Hotel Serrano Martins
Serrano Martins
Hotel Hotel Serrano Martins
Martins Hotel Serrano Hotel
Serrano
Hotel Hotel Serrano
Hotel Serrano Hotel
Hotel Serrano Martins
Hotel Serrano Hotel Martins
Frequently asked questions
Does Hotel Serrano have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Hotel Serrano pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Hotel Serrano?
Self-parking is free at this property.
What time is check-in at Hotel Serrano?
Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Hotel Serrano?
Checkout is at noon.
Where is Hotel Serrano located?
This hotel is in Martins.
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Hotel Serrano Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 62 out of 125 reviews
10 - Excellent
62
Rating 8 - Good. 39 out of 125 reviews
8 - Good
39
Rating 6 - Okay. 20 out of 125 reviews
6 - Okay
20
Rating 4 - Poor. 4 out of 125 reviews
4 - Poor
4
Rating 2 - Terrible. 0 out of 125 reviews
2 - Terrible
0
8.6/10
Cleanliness
8.8/10
Staff & service
9.2/10
Amenities
8.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10
Great location and service
Tom
Stayed 1 night in Jan 2023
8/10
Cafe bom.
José Anchieta
Stayed 1 night in Jul 2024
10/10
FRANCISCO F
Stayed 2 nights in Mar 2025
10/10
EDLEY GABRIEL PAULI
Stayed 3 nights in Mar 2025
10/10
Rique e
Stayed 1 night in Feb 2025
8/10
Tânia Maria
Stayed 1 night in Feb 2025
4/10
Antonio carlos
Stayed 1 night in Feb 2025
8/10
O hotel é bom e grande, achei o quarto um pouco pequeno e na pia do banheiro tinha um vazamento mas nada que pudesse prejudicar ficar no quarto.
Sobre a reserva o quarto que fiquei foi diferente da foto.
Café da manhã é bom, porém os garçons que ficam lá pra dentro da cozinha e caso você precise de algo precisa chamar para eles vim, sendo que deveria ficar pelo menos 1 na recepção.
Sem falar da pulseira que eles dão quando você chega e só querem que tirei depois que você for embora. ( Pulseira de park aquático).
Leizia
Stayed 4 nights in Feb 2025
8/10
Boa. Café bom, senti falta de frutas, especialmente as da regiao.
LUCIA
Stayed 1 night in Feb 2025
10/10
Alexandre
Stayed 1 night in Jan 2025
6/10
JOSE E
Stayed 2 nights in Jan 2025
10/10
Pousada limpa, organizada e quartos confortáveis. Único problema, foi um vazamento de água próximo a pia do banheiro, mas não afetou em nada.
Café da manhã muito bom e ótima variedades.
Zaria
Stayed 1 night in Jan 2025
10/10
Mercia
Stayed 1 night in Jan 2025
6/10
Carlos Alberto De
Stayed 1 night in Jan 2025
10/10
Bem central, boas acomodacoes.
Magno C
Stayed 1 night in Jan 2025
10/10
Raimundo G
Stayed 1 night in Jan 2025
10/10
Muito bom
Rodrigo Neves da Silva
Stayed 1 night in Jan 2025
8/10
Fiquei surpreso, hotel está bem conservado, boas instalações e uma área verde excelente.
A localização é top a melhor de Martins
Excelente café da manhã
Francisco
Stayed 4 nights in Dec 2024
6/10
Obede
Stayed 2 nights in Dec 2024
8/10
Fernando
Stayed 2 nights in Dec 2024
10/10
DANIEL
Stayed 2 nights in Nov 2024
10/10
Incrível
Luzineide Leonardo
Stayed 2 nights in Nov 2024
8/10
Nadja
Stayed 1 night in Nov 2024
6/10
O quarto é ótimo, mas o chuveiro vc pode ficar debaixo que não vai cair uma gota de água na sua cabeça. Vai molhar todo lugar, menos vc. Quando fui tentar ajeitar levei um choque. Tivemos que tomar banho com a ducha, foi péssimo. As demais instalações estavam boas, lugar bonito, confortável, bem natureza, restaurante bom tbm. Mas levem lenços humidecidos, ou vá sabendo que seu banho vai ser de ducha. Quarto 242!