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Best Western Hotel du Mucem

3.0 star property
A dynamic hotel with on-site shopping, local attractions access, a 24-hour business center, and snack options for travelers on the go.

Choose dates to view prices

The Best Western Hotel du Mucem offers views of the Grand Port Maritime de Marseille and practical amenities like an on-site shopping mall, dry cleaning, 24-hour business center, snack bar, in-room WiFi, and luggage storage for a hassle-free stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Laundry room
The current price is RM415
RM477 total
includes taxes & fees
24 May - 25 May

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 10 per pet, per day

Service animals are welcome, and are exempt from fees

Up to 8 kg per pet

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 100 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.16 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: from approximately EUR 14.50 per person
  • Nearby parking fee: EUR 30 per day (1 ft away)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Cheques-vacances and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Parking height restrictions apply

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Best Western Hotel du Mucem pet-friendly?

Yes, this hotel allows pets with a maximum weight of up to 8 kg per pet. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at Best Western Hotel du Mucem?

As of 20 May 2026, prices found for a 1-night stay for 2 adults at Best Western Hotel du Mucem on 24 May 2026 start from RM415, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Best Western Hotel du Mucem?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Best Western Hotel du Mucem?

Checkout is at noon.

Where is Best Western Hotel du Mucem located?

Located in Old Port of Marseille, this hotel is within 1 mi (2 km) of Docks of Joliette and Grand Port Maritime de Marseille. Les Terrasses du Port and Cathedral la Major are also within 10 minutes. Joliette Station is 5 minutes by foot and Jules Guesde Station is 11 minutes.

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Reviews

Reviews

8.4

Very good

9.0

Cleanliness

7.4

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 177 out of 452 reviews
Rating 8 - Good. 202 out of 452 reviews
Rating 6 - Okay. 52 out of 452 reviews
Rating 4 - Poor. 15 out of 452 reviews
Rating 2 - Terrible. 6 out of 452 reviews

Reviews

Verified

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities
Some construction in the area, staff was helpful.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Bitten

Liked: Staff & service
Great service, and the place was ok overall.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Corri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean and great to get to public transport or walking to vieux port
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Close to many attractions
Stayed 3 nights in Jun 2024
Verified

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to the centre, comfy bed and parking nearby
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Abdallah and the other staff went above and beyond to make our visit excellent.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quick overnight stay in Marseille. Hotel was very conveniently located near good public transport links. Comfortable room and welcoming staff.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and quality. Friendly staff.
Stayed 3 nights in Oct 2023
Verified

8/10 Good

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Removations were well done. Room was great with wonderful bathroom. Area was well located yet safe and quiet. Staff very helpfull and breakfast nice with good options.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and comfortable

Very comfortable bed which made for excellent nights sleep. Located next to Cathedral and close to underground station. The easy to get around from there. A few steps to the seafront
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Hessel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Room was ok. Just not enough space for clothes etc. Perfect location.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very good. Staff was friendy
Stayed 1 night in Jul 2024
Verified

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water pressure in bathroom wasn’t great, but good location, quiet area
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Isabel Marques de

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, very nice staff.
Stayed 1 night in Jul 2023
Verified

8/10 Good

maxime

Liked: Cleanliness, staff & service, amenities
ok
Stayed 1 night in Jan 2026
Verified

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and price

The hotel was great for the value and in a location close to a lot of points of interest. The staff was friendly and helpful and I would stay there again and recommend it to others.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very helpful staff
Stayed 4 nights in Oct 2023
Verified

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities
It is far from view port and the markets and the activity areas
Stayed 1 night in May 2025
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, functioning Air conditioner in very hot conditions, polite and helpful staff
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
This was a brand new property so excellent facility. Staff needs to be a bit more informed about groceries, restaurants, buses in the area.
Stayed 2 nights in Sep 2024
Verified

4/10 Poor

Regina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I didn’t like this hotel
Stayed 1 night in Jun 2025
Verified

6/10 Okay

François

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very noisy all night long. Only a few people in the hotel but they make us stay in nearby rooms so there's noise.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful at all times. Good location for walking to the main places or catching public transport to other areas. Construction work happening in the area - that we were prewarned about - didn’t disturb our stay at all. Good places to eat nearby and a beautiful view of the Major from the balcony!
Stayed 4 nights in Jul 2023