4/10 Lemah
Allison
12 Jan 2026
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
We stayed at Dar Seven for our final night in Morocco. We booked the Loggia Suite, paying a premium specifically for the in-room bath, which was a key reason for our reservation. Unfortunately, the hot water in our room did not work that evening, making the bath completely unusable.
To their credit, the on-site staff were courteous and made efforts to troubleshoot the issue for over 30 minutes. Late in the evening, we requested access to another room so we could shower, which they accommodated via a shower on the rooftop.
However, this did not address the fact that the primary amenity we paid extra for was unavailable.
After the stay, management acknowledged that a boiler malfunction caused the issue and offered a future stay incentive instead of a partial refund for the affected night. As we do not plan to return to Morocco for the foreseeable future, this did not resolve the matter. Despite multiple follow-ups requesting a reasonable partial refund, no resolution was provided.
Equipment issues can happen, but ensuring that paid accommodations and advertised amenities are functional is the responsibility of the property.
Paying full price for a room when its defining feature is unusable does not align with standard hospitality practices.
Allison
Menginap 1 malam pada Jan 2026