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Ulasan tentang Philea Resort & Spa

5 out of 5
Philea Resort & Spa
Lot 2940, Jalan Ayer Keroh, Off Jalan Plaza Tol, Malacca City, Malacca

Ulasan

7.4

Baik

Penilaian 10 - Cemerlang. 45 daripada 179 ulasan" "
Penilaian 8 - Baik. 66 daripada 179 ulasan" "
Penilaian 6 - Boleh diterima. 43 daripada 179 ulasan" "
Penilaian 4 - Lemah. 19 daripada 179 ulasan" "
Penilaian 2 - Teruk. 6 daripada 179 ulasan" "

7.4/10

Kebersihan

7.8/10

Kakitangan & perkhidmatan

6.6/10

Kemudahan

7.4/10

Keadaan hartanah & kemudahan

4.0/10

Mesra alam

Ulasan

6/10 Boleh diterima

Mohd

Perlu ditambah baik lagi kemudahan yg ada
Perlu diberi nafas baru untuk menarik lebih ramai pelanggan. Kemudahan untuk kanak-kanak perlu ditambah untuk menarik percutian keluarga. Sekiranya persekitaran dan kemudahan dijaga dgn baik, pasti akan bertambah lebih baik.
Menginap 1 malam pada Ogo 2019

10/10 Cemerlang

siti aishah

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
nice place for retreat
nice pool, nice buffet spread, exceptional bedroom, exciting concept most importantly my kid loves it. though buggy bit late to come but we found walking to lobby, to breakfast quite fun not tiring BUT do not carry luggage
Menginap 1 malam pada Jul 2018

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
persekitaran yg tenang. mungkin ada beberapa peringkatan boleh dibuat agar lebih menarik . hidangan sarapan perlu lebih kreatif agar nampak menarik dan berselera .
Menginap 1 malam pada Okt 2017

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Hotel yg mudah
Penginapan selesa. Dpt mengurangkan stress

6/10 Boleh diterima

ZAHID MD YUSOF, klang selangor

Tidak sukakan: Kakitangan & perkhidmatan
percutian singkat yg menenangkan dan menarik
penginapan yg lain dari biasa ,berkonsep alam semulajadi dgn kehijauan pokok -pokok hutan.

4/10 Lemah

Hazimah Aminah

Sukakan: Kakitangan & perkhidmatan
its overrated
Menginap 1 malam pada Jun 2023

8/10 Baik

Beng Khim

Menginap 1 malam pada Mac 2023

4/10 Lemah

Lim

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
5 stars price 3 stars environment
Need to improve the breakfast meals, disappointed the breakfast environment found dead fly body around.
Menginap 1 malam pada Jun 2022

2/10 Teruk

Ping

Mengembara bersama keluarga dan kanak-kanak
All services no on. House inside a lot of ants.
Menginap 3 malam pada Mei 2022

2/10 Teruk

NUR DIANA

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
I dont know.price just not worth it for overall
So far everytime want to go to room from lobby/swimming pool need to call buggy. Service buggy is good. Staff friendly. But why give room very far. Somemore internet line not clear. Yes its nice in jungle. But for me very difficult to walk very far. Place also lack of maintainence. Expecially at the pool.there are stone that is broken it hurt my leg when i swim in pool. Very dangerous. Must check the floor. Some part need to repair. The scenery is nice. And lastly. Guys please bring your own towel. I think management also need to change the towel. Its like a budget hostel la. Common. 5 stars hotel used this kind of towel. Thin. No label.and its looks old and yellowish already.bye!
Menginap 1 malam pada Jan 2022

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Premium & isolated getaway
Very good and friendly staffs. They have all kinds of farms you can visit. Buggy service to your hotel room.
Menginap 1 malam pada Mac 2021
Respons daripada Jee Hen pada 15 Mac 2021
Thank you very much for sharing your kind review. We are delighted to learn that you had a magical experience during your recent stay with us and our heart-warming hospitality impressed you. We look forward to welcoming you back for another memorable experience in our property in the future.

8/10 Baik

Bahari

Mengembara bersama keluarga
Sukakan: Keselesaan bilik
Good
Menginap 2 malam pada Dis 2020

6/10 Boleh diterima

Pengembara yang disahkan

Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Dissapointed trip
Facility in the room was not maintain. Dissapointed as requested for a king size bed, but 2 single beded provided. The hotel shld contact the customer if unable to accomodate/suggest for upgrading instead of dissaponting the customer during check in.
Menginap 1 malam pada Sep 2020
Respons daripada JeeHen pada 17 Sep 2020
Thank you for your kind feedback and advice on our service and facility. We do sincerely apologize for the inconvenience happened during your stay with us. Please rest assured we will monitor and focus on training to improve it. Thank you again for your kind return feedback and we do hope you will stay considers using our service.

4/10 Lemah

WK, Kuala Lumpur

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
If you love nature, u can stay here, but the hospitality is totally kurenggg for a 5 star rating hotel! 5 kali i jmp lipas dlm toilet! Air dalam cattle pon dorg x cuci from previous visitors! Face towel pon xde, plus air shower pon keluar x sekata. 😏
Menginap 1 malam pada Ogo 2020
Respons daripada JeeHen pada 24 Ogo 2020
Thank you for your kind feedback and advice on our service and facility. We do sincerely apologize for the inconvenience happened during your stay with us. Please rest assured we will monitor and focus on training to improve it. Thank you again for your kind return feedback and we do hope you will stay considers using our service.

6/10 Boleh diterima

Candy

The food still need improve services,the environment is ok
Menginap 1 malam pada Jul 2020
Respons daripada Jee Hen pada 5 Ogo 2020
Thank you for your review. We take all comment serious and use it to improve. Thank you again for your kind return feedback and we do hope you will stay consider to use our service

8/10 Baik

Jamilah

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
beautiful place but pity lack effort to keep it.
it was a very nice place to stay. people who love nature will be happy to stay here. cozy and beautiful. However due to not much activities here it makes the place "dead". should have some live band to play during peak time or have your massage spa available for your guest. it is cause resort and spa but there wasn't anything to do there besides the swimming pool. everything else like the spa, karaoke room not working and not available. we reached there evening and we ordered the food. it takes very long to come even though there are only the two of us there and the food prepared was not fresh. Satay dumpling rice was hard like it was just out of the fridge. the lava cake was hard. really disappointed. wish the management could do something to improve this beautiful place and not let it go to waste.
Menginap 2 malam pada Dis 2019

8/10 Baik

Pengembara yang disahkan

Menginap 1 malam pada Jan 2020

4/10 Lemah

Pengembara yang disahkan

Service sangat lambat
Menginap 1 malam pada Jan 2020

4/10 Lemah

Pengembara yang disahkan

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nothing impressed us at this place except for the ambience & environment. (Booked Philea Suite) Staffs: 1. Not even a single smilling or friendly face. Everyone seem to look busy. 2. Hospitality from hotel staffs failed big time, during breakfast there were no drinking glasses beside the juice area, upon requests from the staff i think even a wall could have responded better. He merely took the empty tray and walked off without uttering a word. Cleanliness: 1.I understand that the rooms are made of woods but that doesnt give you an excuse to serve your guest with a musty smelling room. This clearly shows the rooms were not occupied for long and it wasnt cleaned or prepped. 2.What was suppose to be a romantic bathroom felt like walking into The Adam's Family house, cob webs at every corner of the wall. 3. We hardly spent 30mins at the pool, it was unbelievably dirty. Dirt particles floating and visible before even jumping in. You can only imagine what was the view like with goggles as we were using them. 4. During breakfast there was no empty space thus we had to wait to be seated which was fine. What was rather disappointing is they served us a table for 2 at a corner that was filled with filth from food particles under the table and uncleaned/wiped table. Amenities : 1. We were shocked at the fact that when we requested for 2 extra water bottles, we had to pay rm3 for each. Never have we ever experienced such a thing in a 5star as it was always complimentary.
Menginap 1 malam pada Jan 2020

6/10 Boleh diterima

Jennifer

good short staycation but room need maintenance
We booked 2 deluxe king rooms. One for my sister and one for my hubby and me. Unfortunately, our room has aircon was not cold and water heater not hot. Gotten the mechanical to repair twice fir the aircon before it could function properly. Spa is under renovation and dinner option is limited. Breakfast not very fantastic. But we love the lush greenery and peace of the surrounding.
Menginap 1 malam pada Dis 2019

10/10 Cemerlang

saharudin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Menginap 2 malam pada Dis 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kemudahan
No tv programmes available due to unknown reason. Pool water not really clean, a lot of floating items. Staffs should greet. Foods are acceptable.
Menginap 1 malam pada Nov 2019

4/10 Lemah

Pengembara yang disahkan

Mengembara bersama pasangan
Sukakan: Kemudahan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
no umbrella in the room
Menginap 1 malam pada Okt 2019

8/10 Baik

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Should have birthday treat for customer
Menginap 1 malam pada Okt 2019

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
feeling good even the country is surronded by haze. i believed the environment not so much affected by haze and my kids really enjoy our stay and really love the swimming pool, thus located in the heart of nature
Menginap 1 malam pada Sep 2019

2/10 Teruk

Pengembara yang disahkan

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
冷蔵庫が壊れていると言って修理を依頼して出て行ったのに夜帰ってきたら、そのままで中の果物が腐ってしまっていて、異臭が部屋に充満してしまっていた。また、ベッドメイキングを含めた部屋の清掃が1割くらいのところで止められていた。ただ、ベッドメイキングは一見しているように見えたが、実際はシーツは変えられておらず、整えただけ。 下のフロアの天井ファンのモーター音がうるさすぎて眠られなかった。その後、下の階のマレー人のゲストとトラブルになり付き倒されて蹴られたので、警察を呼んでもらったが、ホテル側と警察もマレー人の方寄りの立場でフェアでなく、継続しての宿泊に身の危険を感じたので、最後の1泊はキャンセルしてチェックアウトした。 ホテルのマネージャーも警察も名前を教えてくれず、最悪な対応のホテルだった。 二度と泊まりたくないし、全ての外国人に泊まらない事をお勧めしたい。
Menginap 3 malam pada Ogo 2019

6/10 Boleh diterima

Pengembara yang disahkan

Decent stay - could have been better.
Neighbours were noisy, and the soundproofing is terrible. Environment is nice, but a bit inconvenient. Buggies brought us to the room as it was a distance to walk, but it took 30 minutes for a buggy to bring us out to check out. It is a nice walk in the area back to the main building. Breakfast service is good, and the swimming pool is quite nice. Very baby/toddler friendly. For the price we paid, we would have expected bottled water upon request with no additional charge. I had to call reception twice to get the water - the first time, the request was acknowledged, however no one mentioned the charge. Subsequently, the bottles were not delivered. When I called the second time, and acknowledged there was a charge, the bottles were delivered shortly after. I spent 20 minutes waiting the first time.
Menginap 1 malam pada Jun 2019

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Apr 2019

10/10 Cemerlang

Kevin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Comfortable Quiet Resort
The place was very quiet - few guests because after the school holidays. Rooms are in two storey chalets surrounded by trees. The swimming pool is amazing and we had it pretty much to ourselves. Rooms are large and the internet is fast enough to be usable. Access is by golf cart buggies and there are a lot of uneven steps so it would be difficult for handicapped guests. Location could be better - it is far from Melaka town.
Menginap 2 malam pada Apr 2019

10/10 Cemerlang

LynnJack

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I loke the surrounding and nature. Nice swimming pool and kids friendly
Menginap 1 malam pada Mac 2019

8/10 Baik

Pengembara yang disahkan

Menginap 1 malam pada Mac 2019

10/10 Cemerlang

Zoul, Johor Bahru

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good location, affordable price and friendly staff
Menginap 1 malam pada Feb 2019

10/10 Cemerlang

Irwan, Johor Bahru, Johor

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Friendly staffs. We really like the environment, hotel in a forest. Nice swimming pool, enjoyed the buggy rides.
Menginap 1 malam pada Feb 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice Resort
very peaceful hotel, helpful staff, varied breakfast. only a spa and karaoke club are closed. so the resort's activities only swim. the second day there was a new guest on our room, the guests were noisy singing in front of our room until late night. we made a complaint at the reception and they stop, but me and son could not sleep because the guests were over the noise and water from their room flowing to our bathroom door. we were converted into a new room. request at reception for late check out is not possible and will be charged.
Menginap 2 malam pada Feb 2019

8/10 Baik

Prakash

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2019

2/10 Teruk

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Oversell - extremely poor standard.
Limited facility. SPA reported under renovation BUT no sign of any renovations activity; likely not in operations. Breakfast variety very limited and of poor taste.
Menginap 2 malam pada Feb 2019

8/10 Baik

Yee wooi

Menginap 1 malam pada Feb 2019

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
very very nice
Menginap 1 malam pada Dis 2018

10/10 Cemerlang

Khalid

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice resort clean and quite perfect gateway from city life
Menginap 1 malam pada Dis 2018

8/10 Baik

Bambang E

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Away from bustling city traffic.
Buggy service was prompt. Resort area is awesome, magnificent view surrounding the resort. Only problem while staying there was the water pressure. Twice maintenance came over to rectify the water pump but after a while it's back to little to no water.
Menginap 1 malam pada Dis 2018

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2018

10/10 Cemerlang

NORSIAH

good
Menginap 1 malam pada Nov 2018

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Amazing stay with nature
It was just amazing, no more explanation is required por eso
Menginap 1 malam pada Nov 2018

4/10 Lemah

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Dissappointing
Very dissappointing, the resort needs to up refurbish. The sink is leaking,
Menginap 2 malam pada Ogo 2018

4/10 Lemah

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2018

10/10 Cemerlang

Suzie, KL

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Peaceful place
Suitable for family with kids.. Breakfast food was amazing! Super delicious.
Menginap 2 malam pada Jul 2018

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Feel happy to stay, staff smiling & friendly, room clean, but balcony not clean and much dust, breakfast olso normal only, Anyway will come again. Tq.
Menginap 1 malam pada Jun 2018

6/10 Boleh diterima

Ann, MY

Sukakan: Keselesaan bilik
A nice place to get Detox, really.
This has been a dream holiday place for me. However, the resort is quite run down and needs a lot of upkeep. A bit disappointing when I found out that the SPA was shut down. Otherwise, the swimming pool with the waterfall, and the greeneries around the rooms are really excellent for anyone who seek serene and peace.
Menginap 1 malam pada Jun 2018

6/10 Boleh diterima

Sal, KL

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
the ambience is just what you need
Could easily go from good to great if certain intangible elements are carefully looked into by management.
Menginap 1 malam pada Mei 2018