Bonnevoie, a neighbourhood in Luxembourg City, is home to Smartflats - New Yorker. Merl-Belair Park and Edmund Klein Park reflect the area's natural beauty and area attractions include National Museum of Natural History and Les Thermes. Looking to enjoy an event or a game while in town? See what's going on at Stade Josy Barthel, or consider a night out at den Atelier. Visit our Luxembourg City travel guide
You'll have the entire apartment to yourself and will only share it with other guests in your party.
Smartflats - New Yorker
This apartment building features self parking. Each apartment provides a kitchen with a fridge, an oven, a stovetop and a microwave. Guests can appreciate conveniences, such as an electric kettle and a dishwasher, and other amenities include free WiFi and a flat-screen TV.
Smartflats - New Yorker offers 24 accommodations with a hairdryer. Accommodation at this 3-star apartment has kitchens with full-sized fridge/freezers, stovetops, microwaves and dishwashers.
This Luxembourg City apartment provides complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms.
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
24 units
Policies
Check-in
Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Duve mobile app before check-in
Information provided by the property may be translated using automated translation tools
Access methods
Access code, private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Payment types at the property
Important information
Optional extras
Self-parking fee: EUR 20 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
We should mention
This property does not have any lifts
Property is also known as
Smartflats New Yorker
Smartflats - New Yorker Apartment
Smartflats - New Yorker Luxembourg City
Smartflats - New Yorker Apartment Luxembourg City
Frequently asked questions
Is Smartflats - New Yorker pet-friendly?
No, pets are not allowed at this property.
How much is parking at Smartflats - New Yorker?
Self-parking is available for EUR 20 per night.
What time is check-in at Smartflats - New Yorker?
Check-in start time: 4:00 PM; check-in end time: anytime.
What time is check-out at Smartflats - New Yorker?
Checkout is at 11:00 AM.
Where is Smartflats - New Yorker located?
Located in Bonnevoie, this apartment building is within 1 mile (2 km) of Post and Telecommunication Museum, Sacre Coeur Church and den Atelier. Passerelle and Petrusse Casemates are also within 1 mile (2 km). Leschte Steiwer/Dernier Sol Tram Stop is only a 3-minute walk and Lycée Bouneweg Tram Stop is 9 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Smartflats - New Yorker Reviews
4.4
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
5.0
Cleanliness
5.0
Amenities
4.6
Property conditions & facilities
Rating 10 - Excellent. 2 out of 75 reviews
10 - Excellent
2
Rating 8 - Good. 13 out of 75 reviews
8 - Good
13
Rating 6 - Okay. 15 out of 75 reviews
6 - Okay
15
Rating 4 - Poor. 12 out of 75 reviews
4 - Poor
12
Rating 2 - Terrible. 33 out of 75 reviews
2 - Terrible
33
Reviews
10/10 Excellent
Noelia
3 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was clean and as in the pictures
Noelia
Stayed 1 night in Nov 2024
4/10 Poor
Verified traveller
6 Aug 2024
Disliked: Room comfort
Pros:
Location is perfect. The beds were comfortable.
Cons:
The elevator was broken. Our flat was in the sixth floor, so with the broken floor and 3 children our stay was horrible.
The place was very clean and spacious. The only problem was that there’s no Wifi. Tried to contact support many times but it was not resolved. Noone came to fix it and customer support stopped communicating.
Sheena Marie
Stayed 2 nights in Oct 2024
4/10 Poor
Abhishek
29 May 2024
Liked: Cleanliness
Disliked: Room comfort, communication
Terrible customer support
We booked 2 apartments.
In our property we found -
1) Sink was clogging so can't even brush the teeth
2) the shower door was broken so had to be super careful
3) Blood stain in the bedsheet, but the cleaner was very good. He immediately changed it.
4) No extra bedding for sofa bed.
When we messaged the property, all we heard back was - we are sorry to hear.
The apartment itself is very nice. Just like it looks in the pictures. It's very well connected with public transportation also. What disgusted us was the cleanliness. The apartment that was assigned to us was smelling horribly and was not cleaned since the last guests left at all. Even the toilets were not flushed. It took us one hour to get it changed. This is ironic as they charge extra for an early check-in. Even though the newer apartment was cleaner, it still was not the cleanest apartment.
Atul
Stayed 3 nights in Jan 2024
2/10 Terrible
Philip
21 Aug 2024
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Problems from the minute we arrived at the property. Door was faulty. Parking garage unavailable. Worst of all was that the lift was broken (we were on the fifth floor with lots of luggage). There’s no one on site, so I had to call the call centre, but did get through. As I was on the call, a guy starts hassling my wife and kids at the car for money. It’s not a safe area. Also, there appeared to be three separate other parties struggling to get in and were outside for ages.
Once inside, all the electric blinds were broken. So we were unable to adjust anything. Insufficient linen for the number of guests we had (5). There were no cooking utensils. Two frying pans, one of which was broken. Kettle was broken.
What I will say though is that Expedia were good in sorting it out for us afterwards.
But avoid Smart Flats under all circumstances.
Philip
Stayed 1 night in Aug 2024
6/10 Okay
Romy
2 Oct 2024
Liked: Room comfort
Disliked: Amenities
Having booked this without reading reviews, then reading all the terrible reviews, I was scared! I think it rather expensive, considering. Maybe having such low expectations is making me rate it higher! Luckily we were only on the second floor (the lift/elevator is STILL broken). The area itself is grand, there's shops & eating places nearby, & only 10 minutes walk to the main train station. The bus stop to the airport is only 2 minutes away. There's a swimming pool right beside it too but we didn't try it cos my boyfriend doesn't have Speedos and they're compulsory!
The lock on the door is dodgy & difficult.
Getting in in the first place was difficult too (and I was dying for a pee!) though they did then send the codes when I messaged, but trying to even figure out which keypad did what was confusing.
The bed's comfortable and the bedding's nice but there's no headboard.
There's no soap in the kitchen, toilet, OR shower- all bottles are empty. I tried to dilute one with water but I didn't know the bottle was cracked, I ended up putting water on the floor.
The towels are good.
The blinds/shutters are really dirty as all the other reviews said, but they're outside in the balcony so that didn't bother us so much. They do work and make it dark much to my relief. The balcony's good.
We were there Mon & Tue nights so it was quiet enough though the building makes weird humming noises and the broken lift a high pitched noise all the time. Didn't try oven. No TV. No forks. Okay
Romy
Stayed 2 nights in Sep 2024
4/10 Poor
Shiva Shankar
21 Aug 2024
Liked: Cleanliness
Could’ve been better stay..
Shiva Shankar
Stayed 1 night in Aug 2024
8/10 Good
viji
16 Sept 2024
Liked: Cleanliness, room comfort
Location is good, walkable to tram, very spacious, feel like home, cooking option is available with vessels. One negative point is there is no lift.
viji
Stayed 2 nights in Aug 2024
8/10 Good
Jan
5 May 2024
Liked: Amenities, property conditions & facilities, communication
The apartment was spacious. The balcony could be cleaner.
Jan
Stayed 4 nights in May 2024
8/10 Good
Cosme
30 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Basic personal things that should be provided like hand wash soaps, internet, TV,
The flat was really dirty. Own Duvet Covers are highly recommended! The towels were wet and already used before.
Christian
Stayed 2 nights in Oct 2024
4/10 Poor
Verified traveller
19 Nov 2024
Disliked: Cleanliness, room comfort, communication
Do not book
Property had damage in all aspects. There were homeless people sleeping on the bottom floor and the whole place had a horrible smell from top to bottom
They said there was wifi but when we got there there was none. Place had a weird odor and all the dishes were nasty. Also all the soap was empty.
Quinn
Stayed 3 nights in Oct 2024
2/10 Terrible
Estrella
23 Sept 2024
Disliked: Cleanliness, amenities
No hand soap, toilets very stinky, just one fork available, toaster very dirty, rest food in the freezer (God only knows how long it has been there), the elevator didn’t work, the check in with the codes was complicated. The only good thing is that is near the station, but still I will never come back.
Estrella
Stayed 3 nights in Sep 2024
6/10 Okay
Neil
23 Jun 2024
Liked: Communication
Broken glass everywhere in the stairways
Neil
Stayed 2 nights in Jun 2024
2/10 Terrible
Bruno
5 Nov 2024
Liked: Room comfort
Disliked: Cleanliness, amenities, communication
Horrible. no internet signal. no cooking equipment. broken shower and many things beyond repair
The shower doesn’t drain, nor does the sink. There is hairs and stains all over both the bed and the pull out couch. The elevator was broken.
Chance
Stayed 1 night in Jun 2024
2/10 Terrible
Felipe
7 Aug 2024
Code was nevere sent. Arrived at the property and phone assistance dis not work either. We had to go and look for another place where to stay. Quite disorganised.
Felipe
Stayed 1 night in Aug 2024
2/10 Terrible
Courtney
25 Nov 2024
Disliked: Cleanliness, amenities, property conditions & facilities, communication
Possibly one of the worst stays at a place I have ever had, smartflats the company as a whole is a catfish nothing like the pictures or descriptions.
If you are confined to a wheelchair or have problems walking the lift doesn’t work which they know about
There was dirty food left in the fridge and laundry left in a cupboard
There was needles and drug packets left on the stairs going up to the room
Overall AVOID booking here
Courtney
Stayed 1 night in Nov 2024
6/10 Okay
Justin
24 Apr 2024
Liked: Cleanliness, room comfort
Disliked: Communication
We never got confirmation until reaching out day of check in. The elevator was not working. Faucet handle was falling off. Tv had no stations and no chrome cast available or streaming available.
Justin
Stayed 2 nights in Apr 2024
2/10 Terrible
Matthew
15 Aug 2024
Disliked: Cleanliness, amenities, property conditions & facilities, communication
humbling experience...
terrible customer service.
sketchy on site manager asking for cash for parking that was free, linens for an unmade bed and extra towels.
poor communication from operator.
dirty and damaged unit (broken glass door)
Matthew
Stayed 1 night in Aug 2024
6/10 Okay
Katarzyna
7 May 2024
Disliked: Cleanliness, property conditions & facilities, communication
Elevator not working. Garage door not working. Window blinds not working. The place has not been well cleaned in a while.
Katarzyna
Stayed 1 night in May 2024
4/10 Poor
Djamshid
4 Sept 2024
Disliked: Communication
Avoid this flat if you seek calm
The intermediate door does not open with given code called the call center which was not any help she promised to send me an email nothing received
The flat is in the airport route you hear planes landing till 2400 and from 0600
TV not showing any channels internet is ok
The kitchen is very good but the overall cleanliness isn’t good
Bed is older but ok
I don’t recommend this flat by the way it’s raining and a poor old homeless person is staying between the entry and intermediate door as both are not working properly
It’s a pity for Luxembourg