Smartflats Design Luxembourg provides everything that you need. Guests can connect to free in-room WiFi.
Reviews
5.25.2 out of 10
Entire apartment
1 bathroomSleeps 2
Popular amenities
Kitchen
Free Wi-Fi
Add dates for prices
About this property
Entire place
You'll have the entire apartment to yourself and will only share it with other guests in your party.
Smartflats Design Luxembourg
Express check-in, tour/ticket assistance and free Wi-Fi in public areas are available at this smoke-free apartment building. Each apartment provides a flat-screen TV with digital channels, plus a kitchen with a fridge, a stovetop and a microwave. Free WiFi, a coffee/tea maker and a hairdryer are among the other amenities available to guests. Weekly housekeeping is available.
Smartflats Design Luxembourg offers 12 accommodations with coffee/tea makers and a hairdryer. This individually decorated and furnished accommodation includes desks. Accommodation at this 3.5-star apartment has kitchens with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers.
This Luxembourg City apartment provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is offered on a weekly basis and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.
Property amenities
Internet
Available in the apartment: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
Kitchen
Coffee/tea maker
Cookware, dishware, and utensils
Hob
Microwave
Refrigerator
Bedrooms
Bedsheets provided
Bathroom
1 private bathroom
Bathtub or shower
Hair dryer
Shower
Towels provided
Entertainment
Flat-screen TV with digital channels
Work spaces
Laptop workspace
Comfort
Heating
Pets
No pets allowed
Suitability/Accessibility
Lift
Smoke-free property
Services and conveniences
Iron/ironing board on request
Tour and ticket assistance
Weekly housekeeping
Location highlights
In the city centre
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 100
Special check-in instructions
There is no front desk at this property
Guests planning to arrive outside normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Information provided by the property may be translated using automated translation tools
Access methods
Access code, private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Smoking
Smoking is not permitted
Payment types at the property
Important information
Optional extras
Late check-out fee: EUR 100 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
Property is also known as
Smartflats Design Luxembourg Apartment
Smartflats Design Luxembourg Luxembourg City
Smartflats Design Luxembourg Apartment Luxembourg City
About the area
Located in Luxembourg City, Smartflats Design Luxembourg is in the city centre. Am Tunnel and den Atelier are cultural highlights, and some of the area's activities can be experienced at Golf Club Grand Ducal of Luxembourg and Kikuoka Country Club. Looking to enjoy an event or a game while in town? See what's happening at Stade Josy Barthel or D'Coque National Sport Centre. Visit our Luxembourg City travel guide
How much is parking at Smartflats Design Luxembourg?
This property doesn't offer parking.
What time is check-in at Smartflats Design Luxembourg?
Check-in start time: 4:00 PM; check-in end time: 5:30 AM.
What time is check-out at Smartflats Design Luxembourg?
Checkout is at 11:00 AM. Late checkout is available for EUR 100 (subject to availability).
Where is Smartflats Design Luxembourg located?
Located in Gare, this apartment building is within a 10-minute walk of Am Tunnel, Sacre Coeur Church and Adolphe Bridge. Boulevard Royal and den Atelier are also within 15 minutes. Place de Metz Tram Stop is 6 minutes by foot and Paräisser Plaz/Place de Paris Tram Stop is 7 minutes.
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Smartflats Design Luxembourg Reviews
Reviews
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Great location close to all the major tourist attractions. The apartment was spacious, well equipped, clean and well maintained. The street was quiet and we found the security great.
Francis
Stayed 2 nights in Jul 2024
2/10 Terrible
Quinten
27 May 2024
Liked: Cleanliness
Disliked: Communication
The code for entrence wasn't provided beforehand. The day of I contracted the property owner via chat to ask for the code so I would have it when I arrived at 16h. I asked them twice but they didn't respond. I called them and after 20 minutes they could provide me the code.
The property itself is clean and has everything for one night stay.
The sad part was that the roll curtains didn't work so we couldn't darken the room and woke up really early because of that
Quinten
2/10 Terrible
Nicholas
10 Apr 2024
Disliked: Room comfort
Smartflats, the not so smart choice
Smart flats is unmanned and has a online pre check in, which gives you codes for the doors.
Location wise a couple of minutes walk from the tram. Parking is on street which was full.
On arrival the front door was unlocked, the inner door and room door have a wireless cylinder type lock which some other guests have had issues with. (I tried the keyboxes first).
The building looked to be recently finished and to a high standard and the room was clean but :
The stairwell had some rubbish.
The bathroom smells of drains, with the window open can't smell from the bed but isn't a nice place to be.
The toilet seat was cracked
Soap and shampoo dispensers both empty
The double bed was a sofa bed.
Not much soundproofing if any.
Dishwasher wasn't emptied from previous guest
The shower head was too large for the water pressure and the button was broken.
No heating controls (room was hot in April)
In my opinion it seems the management are too remote and while good on paper smartflats lived up to its one star reviews.
Nicholas
Stayed 1 night in Apr 2024
4/10 Poor
Rosemary
11 Sept 2024
Disliked: Cleanliness, room comfort
Rosie
There was a smell coming from the bathroom sink. I reported it but it was never sorted. It made feel like thowing out.
Rosemary
Stayed 4 nights in Sep 2024
8/10 Good
Helga
16 Jul 2024
Liked: Cleanliness, room comfort
Ok in the end
Once I found out what room I was in and got the door codes working, it was fine. The supplied phone number does not work. The online chat was helpful, though.
Helga
Stayed 1 night in Jul 2024
2/10 Terrible
Arturo
19 Oct 2024
Disliked: Cleanliness, property conditions & facilities, communication
The property was misleading. I was given the address of a property that was not true. The picture from the outside wasn’t even the property. No WiFi. Dirty with bodily secretions on the walls. The shower and bathroom sink were slow to drain. Cigarettes and a cigar on the patio ashtray. Had to contact them to get the correct address. Very inconvenient!
Arturo
Stayed 2 nights in Oct 2024
2/10 Terrible
Gustavo Adolfo
24 Jun 2024
Disliked: Cleanliness, room comfort, communication
The most horrible experience in my life
Horrible, this people don’t care about their customer…I rent it, then I came to the place and the door didn’t open cause it got an electric panel…then I msg then…I wait for then to give me a solution…and after I wait they said to ask for a refund….then I found out from one of the neighbors that the apartment I book had the same problem the day before and the same happen…so they don5 care about the apartment…even they were so rude, like they didn’t even bother to find me another place…the just said “get the refund and solve your problem”…basically they didn’t even care about the time you spent looking for a place…so imaging to look for a place the same day….offcourse if going to be 3 time more expensive, but guess what, they don’t care…you worth nothing, zero, don’t come…pay a lil bit more in a hotel, you won’t regret it
Gustavo Adolfo
Stayed 2 nights in Jun 2024
2/10 Terrible
olympe
28 Mar 2023
Disliked: Cleanliness, property conditions & facilities, communication
Worst travel experience ever. Dirty and unsafe.
The room wasn't clean when I arrived (after 4pm): used bed sheets and towels full garbage can.
One of the blinders was broken and the kitchen table was about to break (hard to work when the table is bobbling so hard).
Finally to top thing off, I was locked inside the room for hours because the electric lock was brocken. I missed business meetings because the Support team couldn't care less (it doesn't feel good when you keep calling to be able to get out and the Support agent just tells you "don't worry, someone will come today").
This place is not safe - imagine being locked in the room if there is a fire or other safety hazard. Of course they are no longer responding and are refusing to refund me.
To be avoided entirely.
olympe
4/10 Poor
Angelica Marcela
26 Oct 2024
Liked: Cleanliness
Disliked: Room comfort, communication
Una estancia fatal ,no estuvieron pendientes de la reserva , me tocó llamar a mi a que me dijeran los códigos , me tocó poner 150 de depósito cuando en ningún lugar lo decía , al día de hoy me los han devuelto , alquilé un apartamento cerca al centro y me dieron uno 25 minutos más lejos , fatal , wifi no sirvió , el televisor no sirvió , el ascensor tampoco
Angelica Marcela
Stayed 1 night in Oct 2024
2/10 Terrible
Annemarie
26 Jun 2024
Disliked: Cleanliness, property conditions & facilities, communication
Erg vieze entree en trapportaal. In het appartement verschillende zaken stuk: toiletbril, zeeppompje, tv, koelingdeur. Kamer was te warm!
Annemarie
Stayed 1 night in Jun 2024
2/10 Terrible
Verified traveller
8 Jun 2024
Disliked: Cleanliness, communication
attention au vol d'identité
Attention au vol d’identité et aux données bancaires. L’appartement n’est pas mal en termes de propreté (à part les zones communes qui sont un peu dégoûtantes), il est neuf et plutôt confortable. Le problème, c’est que pour le check-in, ils vont vous demander toutes vos informations personnelles (!), une photo de votre DNI (!!!), c’est-à-dire une copie numérique de votre identité, puis une photo de votre carte bancaire (!!!!!!) et vos codes (soi-disant pour une caution). Il ne faut jamais communiquer à qui que ce soit (sauf l’administration ou la police, et encore) ce genre de détails avec des images et tout, c’est une invitation au vol d’identité et aux comptes bancaires. Ils vous diront que le serveur en ligne est sécurisé, mais même si c’est le cas (et je n’y crois pas), vous ne savez pas où vous êtes en train d’envoyer ces données, probablement en dehors de l’Europe. J’ai dû appeler hotels.com pour qu’ils fassent d’intermédiaires dans cette affaire puisque je ne voulais pas communiquer ces données hyper sensibles et même eux ont eu du mal à obtenir des réponses de la part du logement, qui a fini par m’envoyer les codes d'accès par WhatsApp. Je répète, le logement n’est pas mal du tout et le prix est intéressant, mais à vous de voir si vous voulez vous mettre en risque
Verified traveller
Stayed 2 nights in Jun 2024
4/10 Poor
Dina
25 May 2024
Disliked: Communication
Wir haben die Check-in Daten vor unserer Ankunft nicht erhalten. Die Telefonnummer vor Ort war falsch. Ich habe eine Telefonnummer über Expedia erhalten. Im Endeffekt standen wir eine Stunde vor der Haustür bis wir endlich die pin Nummern für Eingang und Flat bekamen.
Treppenhaus war schmuztzig, es hat sich auch während unser 4 Tägigen Aufenthalt nicht geändert. Der Aufzugknopf in der 3. Etage war defekt. Mann konnte zwar rauf aber nicht runter. Flat war sehr simpel ausgestattet. Sampoo und Seifen Spender waren leer. Die Toiletten Brille war kaputt. Aber Handtücher waren vorhanden. Die Küche war mit Geschirr und Besteck für 4 Personen ausgestattet. Wasserkocher verkalkt Pfanne total zerkratzt .........
Am zweiten Tag wurde die Bettwäsche gewechselt. Für den Preis erwartet man mehr.
Die Lage war super in einem ruhigen vornehmen Viertel fußgängisch 15 M. Zu Bahnhof oder 15. M. zu Innenstadt
Dina
Stayed 3 nights in May 2024
4/10 Poor
Adeline
23 Apr 2024
Disliked: Cleanliness
Moyen
Dans l'ensemble correcte mise a part la non reception du mail de validation avec les codes d'entrees (obliger d'appeler le service client qui a été tres reactif et professionnel), le lave vaisselle etait plein et avait une odeur nauséabonde en l'ouvrant. Pas de torchon à disposition pour la vaisselle.
Adeline
Stayed 2 nights in Apr 2024
2/10 Terrible
Mayra
23 Oct 2022
Disliked: Cleanliness, amenities, communication
Muy mala comunicación, no te respetan nada si no estás conforme con lo que te ofrecen no te reembolsan nada
Mayra
Stayed 2 nights in Oct 2022
6/10 Okay
Philippe et Veronika
28 Jun 2021
Disliked: Cleanliness, room comfort, communication
Pas propre, communication difficile, bien placé
Nous étions très décu de la communication et de la propreté, même si smarflats est bien placé. L'appartement n'était pas correctement nettoyé, on avait envoyé des photos, les responsable était d'accord avec nous. L'équipe de nettoyage est venu après trois jours pour dire que maintenant ils ne vont plus nettoyé, car on est déjà 3 jours dans l'appartement. La communication est difficile, car à chaque fois qn d'autre est en ligne et l'un savait pas ce qu'a fait l'autre. Les mails sont resté sans réponse. On nous avait accordé un nuit de remboursement, car notre vol était annulé et on était obligé de partir une nuit plutôt. Malheureusement on attend toujours le remboursement. On ne peut pas recommandé cette établissement, même si très bien placé.
: équipements, calme du quartier, proximité du centre ville, propreté et modernité de la chambre, lit confortable, douche magnifique.
- : un volet de cassé, bruit des avions, serviette coincée derrière le radiateur
Verified traveller
Stayed 2 nights in May 2021
8/10 Good
alexandre
25 Dec 2020
Liked: Communication
Well located
Well located but a little bit noisy and the studio could be better furnished (cleaning material + kitchen supplies)