Hotel Keluarga di Lonavala

"Ha"

"Received one out of two rooms on time. Second room was delayed by 45-min and then found out the bathroom was not cleaned at all with urine smell permeating through the room. After booking experience was also not optimal. Received several messages from property manager asking for 50% upfront payment inspite of booking for payment at time of checking. Could not reach property at the number listed at the Expedia booking site or the one in the email from property manager for clarification....

"Excellent property and excellent views, great ambience outside the room, externally everything looks and feels like a luxury resort. Inside the room is not pleasant, everything is low class / middle class. Service is near zero. No room service not even can you ask for a favor to be brought to the room, like a beer or a sprite. Food spread & quality is very average. Breakfast finishes at 9-30 am, so you can’t be lazy at this resort if you want breakfast. Restautant and reception area ambience is...

"First the positives. The rooms are well maintained. The gym is clean and has top notch equipment. The food is really excellent and has no garlic no onion options. Housekeeping is really good. The beds and comforters and pillows are superb quality. Now for the not so good news. The staff is quite untrained and unprofessional. Some of them were fighting at the front desk and being utterly disrespectful. Not something a guest should ever witness. For food room service, they literally make you...