4/10 Lemah
Alona
Mengembara bersama pasangan
27 Jun 2025
Sukakan: Kebersihan, kemudahan
The hotel is indeed in a great location – central, convenient, and easy to access. The interior design is tasteful and modern, creating a pleasant atmosphere. The room had all the necessary appliances, and we appreciated the small basket of snacks – a thoughtful touch.
That said, your sleep experience will depend entirely on which side of the hotel your room is on. On some nights, it was perfectly calm; on others, street and transport noise made it difficult to rest. So, it really comes down to luck.
Unfortunately, communication with the hotel was a major downside. Whether via WhatsApp, Expedia, or email, responses from the administration took hours – sometimes even days. This was especially frustrating when the water supply in our initial room was completely cut off on the very first day – no drinking water, no running water at all. It took several hours just to get any response from staff about the issue. Eventually, we were moved to a new room, but there was no upgrade or even a small gesture to acknowledge the inconvenience.
Overall, while the place itself has strong potential, the lack of responsive communication and poor handling of issues significantly impacted the experience.
Alona
Menginap 5 malam pada Mei 2025