West Buttermilk Express Ski Lift

Hotel was very clean and the staff was friendly and willing to help or answer any questions we had.

The Kimpton Hotel is absolutely beautiful! The staff were very attentive. I had an issue with my thermostat and someone was at my foot within 15 minutes. They took care of it and had no other issues throughout my stay. Only one complaint that my room was somewhat dark despite the 4 lamps in the room. The building is over 100 years old so maybe that's the reason for the dim lighting.

Loved the balcony/patio. Staff was friendly. Would have been five stars, however, they slapped a surprise $100 on my credit card. They explained this was some kind of fee that is paid outside of Expedia. I had no problem with that, it would’ve just been nice to know and not find out by surprise when reviewing my credit card statement. I was told I should have been informed at check-in, however, I was not. I put my credit card down for incidentals, and there was no mention of any additional fees that would be charged to it. When I called to inquire about this, they said they would give me a partial refund. This was enough to stop me from wasting any more time fighting the issue, but it’s not enough to make me want to go back. The property is nice, I’m just not a big fan of surprise charges.