We have stayed in 11 different properties over the last 5 weeks, most airbnb but a couple of hotels, between Oban in Scotland, and Lake Trasimone, Umbria, Italy. This hotel is by far the worst experience of them all, even though it was one of the most expensive. We booked a standard double, which was on the top floor with a small window. When we arrived, the lady who checked us in couldn't have been more disinterested if she tried. The towels: I have bought thicker kitchen paper... The lift sometimes worked, sometimes didn't: the morning we left (at 0645) my husband, while taking down the luggage, got stuck between floors, which he took some time to resolve. The lift made such a noise, I'd be surprised if the whole of that side of the hotel wasn't woken. We stayed 2 nights, and apart from pulling up the sheet and emptying the bins, I'm quite sure nothing else was done to service the room (the bath and sink had NOT been cleaned). The bath, which had a hand-held shower, did not even have a shower curtain, so showering was not an option (in the mid 30sC heat). I will never stay here again - even though we have a friend who lives very close by - and I would most definitely NOT recommend it to any of my friends.
