We booked a 2-night stay at this hotel and were very disappointed with the experience. Our flight was delayed, so we arrived late to find the restaurant closed and no room service available. We had to resort to ordering Uber Eats.
Upon entering our room, we found it unbearably hot, and the air conditioner wasn’t working. We immediately called for assistance and were told someone would come up within 15 minutes. After a frustrating wait, someone finally arrived but could only offer a desk fan as a solution. When we asked to change rooms, we were told the hotel was fully booked.
Feeling unsatisfied, we checked Hotels.com, where we miraculously found a room available. This raised serious concerns about the honesty of the staff. Adding to this, the car park was nearly empty, which further suggested that the hotel wasn’t actually fully booked. Being lied to in this way was extremely disappointing.
The “deluxe” room itself was very basic, with slippery bathrooms and showers that felt unsafe to use. For the price we paid, we expected much higher standards of comfort and service.
Overall, our stay was frustrating and far below expectations. Poor customer service, a lack of honesty, and safety concerns make it impossible to recommend this hotel. Save your time and money and choose another option.
