Cat & Dog Friendly Hotels in Las Canas

"All but one staff member was friendly. Most likely will not return."

"The hotel was not as advertised. My room was outdated and had mold in the bathroom and in the main room. I was initially told that I would get a new room on a Sunday but I was scheduled to leave on a Monday. I had issues with electricity in my room the lights went out then started flashing on and off. My friend who travelled with me found mold and ants everywhere in her room too. My friend and I checked out of the hotel the next day. We found a beautiful condo near the beach with better quality than the hotel. I would recommend Expedia to remove this property from the listing or require the property to update accurate information and pictures on the hotel and not to book any rooms that visibly have mold in the rooms because that can lead to illness for guest. I barely slept the one night I stayed and I was happy to leave the hotel the next day. I will leave a positive review for the property owner because he apologized for my issues and promised to refund me for the three nights I didn’t stay and he kept his promise by refunding me for the three nights. Thank you for the refund. "

"Needs to upgrade environment .. with bedroom and interior and poolside was not clean and staff very rude and disrespectful for the time. and money you spend w."

"I chose this hotel because it presents itself as a luxury resort, with rates around $400 per night. Unfortunately, the quality of the room and the overall condition of the property did not meet what would reasonably be expected at that price point. The main curtain in my room was covered in visible paint stains and remained that way throughout my stay. For a hotel positioning itself as luxury, this level of visible wear and lack of attention to detail is disappointing. Maintenance across the property also appeared neglected. There were dead trees in the pool area, which significantly impacted the atmosphere and gave the impression of poor upkeep. The gym was another major letdown. There was only one machine available, and it was broken during my stay, making the facility unusable. I had to travel about 10 minutes to an external gym to complete my workouts, which was inconvenient. Service was also very slow, and there were multiple mistakes made during my restaurant visits. The overall impression was a lack of attentiveness and care from the team, which further detracted from the experience. Overall, the stay did not reflect the luxury branding or justify the nightly rate charged."