Hilton Hotels Lapu-Lapu hotels

"Very friendly and helpful staff especially Marvin at concierge and Beth in the restaurant. Swimming pool was large and was in a beautiful setting. Breakfast buffet was outstanding. Location to airport is unbeatable, you can literally walk in minutes or take the free shuttle."

"I had a wonderful experience at Shangrila . The staff was friendly and attentive, making me feel welcomed from the moment I arrived. The room was clean, spacious, and well-equipped with all the amenities I needed. Making it easy to explore the area. The breakfast, pool, lobby, and beach area. Overall, I highly recommend [Hotel Name] for anyone looking for comfort, great service, and a pleasant stay. I look forward to returning on my next visit! "

"The reception desk was the the first encounter. One person was not very welcoming or friendly. Then was charged extra for my child. It wasnt a pleasant experience. It made me very frustrated and angry To the point I almost left to go to previous resort. But my kids and I were tired, hungry, and hot. Rest of staff was very nice and friendly they made up for that one person. Restaurant, grounds ppl, everyone. was great. Love the variety of breakfast. House keeping fast and greay. Love the ammenities. Rooms beautiful! "

"Good customer service "

"So quite and rooms are nice pool is amazing "

"Recommend one "

"Amazing hotel, great facilities, immaculate grounds and pool area. Rooms spacious and well appointed. But the staff make the experience. Attentive, friendly and respectful. What a team. "

"Breakfast is awesome "

"We stayed 3 nights in Plantation Bay, and I have to give a shout out to Ms. Glaze at the front desk! She explains everything clearly and with kindness. She was patient enough to answer all the questions and very polite. Give her a raise or acknowledge her professionalism and most of all, her way of letting us all feel very welcome. She's part of the reasons why I extended for another night and even booked additional room. Please award her or promote her! However, we did not like the attitude and demeanor of the guy that was assigned in paddle boarding. He was very arrogant and mean. He needs to undergo training and make sure that he makes the clients feel welcome. He was very rude and made our paddle boarding experience not so nice. He was just rude and mean. Teach the guy to be at least,friendly. Even my nephew refused to do paddle board one more time because he said, the guy is mean. We had it November 26th, figure the guy assigned that time & have him undergo serious training on how to deal with clients with respect. "