8/10 Baik
robert
4 Okt 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
I've stayed here every time I'm in East Troy. I booked my room and paid in full back in July and requested a first floor room. I was told by hotel employees on 3 separate occasions that there was no problem with the first floor including once in August and once the night before my arrival. I explained to them that I have bad knees and since this hotel has no elevator, I require the first floor. The night of my arrival, I called to tell them that I was stuck in traffic in Chicago and would be late arrival. I asked again about my room and was advised that I would be on the second floor. I lost my mind and let them know how I felt. They suddenly had a first floor room for me. These people are liars and are not to be trusted. The woman I spoke to that night had been replaced by a man when I arrived. When I brought up the subject about the room and how pissed I was, he would not answer me or make any eye contact during check in. He looked down at the counter every time he spoke like a child who got caught or a coward. Take your pick. This is the only hotel in this town and they take advantage of customers because they can.
robert
Menginap 9 malam pada Sep 2025
