Kid Friendly Hotels in Lagoa

"Great support at the front desk. Leandro was so helpful. Michelle and Ricardo at the lounge both made amazing drinks! I may have forgotten my ear pods there and the team looked long and hard for them; they communicated greatly about that issue."

"After our experience 3 yrs ago for a family wedding, there were a few disappointing issues that we reported. On our return, i found the valet service exceptional, bell staff pleasant, 1 front desk clerk miserable but others cracked a smile. Check in was quick and easy. Room was very clean and amenities on point. Breakfast was well stocked and service 3/5. Dinner was incredible but hostes was simply miserable and felt as if we were intruding. Lack of menus so only had 1 to share. She approached 5 mins later with what do you want. Asked for a few more mins. Another lady, Angelica approached, smiling and set a nice tone. Told us they had specials and thankful as the offered duck rice and a spectacular fish. 2 other waiter/waitress also approached, all pleasant. Food was incredible. Desert, the chocolate cigar, best desert in my 57 yrs anywhere in the world. 4.8 out of 5 due to the hostess. Rooftop bar is beautiful yet still lacks a lot of proper service. For a 5 star hotel, best a 3 star. How does a Portuguese 5 star hotel not have the Port on their menu? Ripped chairs in rooftop unexpectable after paying $900 a night and again, 5 star hotel. Would add pictures of the food, room, incredible view but won't let me."

"A beautiful hotel and great location. Loved the sunset views. Restaurant was great. The spa was lovely. Nice indoor pool & beautiful outdoor pool and sun deck"

"This is simply a fantastic hotel - a real gem. We loved our stay - beautiful surroundings, including private hotel use of the gardens and thermal pool after 4.30pm and excellent food. However, what really made it were the staff - always fantastic service and very friendly. We look forward to returning. Thank you. "

"Great location and very well run"

"Loved everything about the 2 properties and private island! Convenient location, 5-10 min from the airport. Walkable, plenty of restaurants on and off the properties. Great service, great shopping, taxis on site, even a water taxi to get to the island! People and service are outstanding! You can choose various all inclusive packages- drinks only or breakfast only etc. Was not crowded. Beautiful beaches, lagoons, cabanas, umbrella huts and lounges everywhere. Flamingos and iguanas on private island! Must stay! "

"Never ever fails to amaze how great the hotel is. The staff, check in, the room, wow, the bed, the crisp sheets. The wine, the eating area, even the bathroom! Will definitely return. "

"Beautiful location away from downtown, but only 20 minutes drive to the action, shopping and cultural surroundings of ponta Delgada. Front desk staff very friendly and helpful with any questions , beautiful surroundings of the mountains from your room very relaxing views. "

"Great location with beautiful views and a very friendly staff. Sarah, Hugo and Joao were great! We enjoyed the intimacy of this hotel."