2/10 Terrible
Marjan
Travelled with partner
20 Jun 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude and unprofessional service. Their housekeeping threw my new shopping bag full of new clothes (with price tags on!) in the garbage. At first the front desk staff denied any responsibility and said the housekeeping would never take anything that was not in the garbage bin from the room. Then they sent some cleaning staff to check the trash cans outside. They were nonchalantly browsing the trash and laughing about it until I went there in person to help with the search. Only then they started the serious search. Even after retrieving all of the items and showing them as evidence (as in the beginning the front desk was confident that their staff would never make such a huge mistake) the lady at the front desk didn’t even offer an apology. All she had to say was that the manager was going to check the cameras and see what happened. After around 3 hours the manager finally came with the offer to refund the parking fees plus the room upgrade fees. The total would still be much less than the cost of the clothes that I lost. They didn’t even have the courtesy to offer to pay for dry cleaning. His explanation was that we already got a discounted room upgrade (which was due to their false advertising with room pictures – you can read more about this on a lot of other reviews here). Only after the situation started to draw the attention of the new guests and they saw the clothes that were retrieved from (and smelled like) trash, the manager offered to refund the cost of one night.
Marjan
Stayed 2 nights in Jun 2024