"The resort itself was ok, decent food options and the pool and property was kind of nice...however the room was trashy and outdated. bathroom smelled like sewer after day 1, TV was crooked, little things like this....WHICH could have been corrected or fixed however the hotel staff and management were absolutely useless! we went to the front desk multiple times, called for manager, and emailed many times but got no help or recognition. Also this was on our honey moon which we made clear. They gave us some free wine which we could've got downstairs since it was all inclusive, and decorated our room with balloons like a kids birthday party, which was thoughtful I guess but kind of embarrassing and I would have preferred them to do nothing. Honestly the fact a manager or some sort of supervisor couldn't talk to us and acknowledge our complaints while we were there was absolutely pathetic. I will avoid all RIU resorts going forward due to this experience. Terrible hotel staff, thank god we were at KIONO in LaFortuna before this which was wayyy better, go there instead."
"Couldn’t recommend Hotel Bosque del Mar enough if you’re looking for a more private, quiet style of stay. It’s the perfect mix of jungle and beach access. The beach is beautiful, clean, and feels very private.
One of the coolest parts of staying here was the wildlife — howler monkeys hanging out in the trees, iguanas everywhere, and the whole atmosphere truly feels like you’re staying right in the jungle while still being steps from the beach.
The service here is truly exceptional. From beachside service, poolside service, and room service to helping arrange transportation and activities, the staff goes above and beyond to make your stay stress-free and relaxing. They also offer rental kayaks and paddle boards, which made the experience even more fun and convenient.
Everyone here — from the front desk staff to maintenance — was incredibly polite, welcoming, and helpful throughout our stay. Carlos was especially excellent: attentive, kind, professional, and always willing to help with anything we needed. He truly made our experience even better.
The property is extremely well kept and maintained daily. The food was delicious, especially the breakfast (which says a lot because I’m a huge breakfast foodie). The rooms were clean, comfortable, and beautifully designed with a relaxing aesthetic.
Pure tranquility from start to finish. We’ll absolutely be staying here again!"
Planet Hollywood Costa Rica by Royalton, An Autograph Collection All-Inclusive Resort
10/10 Excellent
"It was a beautiful resort but you definitely have to walk far. I wish there were carts to drive you back and forth as we were the farthest building from the food and to take our luggage was a little hard"
"The villas are very cool, we got the one with a kitchen, swam in the pool every evening, enjoyed the free breakfast every morning. Only 2 blocks to the water easy walk. The staff are very personable, had a lot of fun with them, the grounds crew is always working to keep the beautiful grounds maintained and they have a gated covered and secured parking garage."
"Waited a while before actually leaving a review because i wanted to be as honest as possible without being biased. First and foremost the property is huge and well maintained. The property was boring, i don’t know if it was because of the season but it was absolutely boring nothing to do at all. By the 2nd night i was over it. The views are beautiful and my kids enjoyed the pool. Love going to the beach. The food was absolutely horrible. Minimal variety at the buffet and i was literally starving every day. I stayed 5nights and payed for the all inclusive package for 2days and i am glad i didn’t pay the whole time because i was left starving after each meal. Most of the times i had to leave property to get a meal because it was a no no at the buffet. I will not say not to purchase The all inclusive package because that would be biased but try it out for a day before going the whole stay if you know what i mean. Wasn’t worth it for me personally. All in all i would rate my experience at a 5/10 and the 5 was for the staff and how great they are. Subtract for food, boredom, etc. all in all i could have stayed 2 nights instead of 5 got the whole experience after 1 day ehhh"
"Rooms need a lot of upgrade for a 4 star hotel. There was water clogging in the bathrooms. Our room refrigerator was not working( that was an issue as we had a toddler with us )
Pools were dirty and over all property needs a lot of maintenance.
Staff was really helpful and tried their best to help but there was so much they could do with the proper management."
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If I need to cancel the hotel reservation for my stay near La Casona, will I receive a refund?
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