Geladak matahari

Ulasan tentang Swiss-Garden Beach Resort Kuantan

4 out of 5
Swiss-Garden Beach Resort Kuantan
2656-2657, Mukim Sungai Karang, Balok Beach, Berserah, Kuantan, Pahang

Ulasan

7.6

Baik

Penilaian 10 - Cemerlang. 85 daripada 467 ulasan" "
Penilaian 8 - Baik. 228 daripada 467 ulasan" "
Penilaian 6 - Boleh diterima. 117 daripada 467 ulasan" "
Penilaian 4 - Lemah. 25 daripada 467 ulasan" "
Penilaian 2 - Teruk. 12 daripada 467 ulasan" "

7.6/10

Kebersihan

7.8/10

Kakitangan & perkhidmatan

8.0/10

Kemudahan

7.4/10

Keadaan hartanah & kemudahan

7.6/10

Mesra alam

Ulasan

8/10 Baik

NORMASITA

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Service was great. Reception, concierge was helpful. Only f&b, choice during breakfast was not good. Please upgrade the food choice.
Menginap 2 malam pada Mac 2023
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 24 Mac 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 Cemerlang

Mohamed Nasir

Menginap 1 malam pada Feb 2023
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 26 Feb 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

10/10 Cemerlang

Azee shawarne

Menginap 1 malam pada Dis 2022
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 5 Jan 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

6/10 Boleh diterima

Cathrine

Menginap 4 malam pada Dis 2022
Respons daripada AL HAZIQ pada 22 Dis 2022
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 Baik

Pengembara yang disahkan

Menginap 2 malam pada Mac 2019
Respons daripada May L pada 4 Apr 2019
Dear Anonymous, Warmest Greeting from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Yours sincerely, May- L Marcom Manager

8/10 Baik

Uteh, Johor

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Damai dan selesa..parking yg agak penuh..harga yang berpatutan dengan nilai servis dan keharmonian..
Menginap 2 malam pada Okt 2018
Respons daripada MayL pada 30 Okt 2018
Dear Uteh, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Yours sincerely, May- L – Marcom Manager

8/10 Baik

Pengembara yang disahkan

Menginap 2 malam pada Sep 2018
Respons daripada May L pada 15 Sep 2018
Dear Anonymous, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! We thank you for taking time to share with us your experience while you were here at the resort. Please know that the Management views your concerns with utmost importance and respective departments have been alerted to look into each and every matter urgently. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you. Yours sincerely, May- L – Marcom Manager

8/10 Baik

Muhammad Ridzuan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
ok
AIr bertakung didalam bilik air
Menginap 2 malam pada Jan 2018
Respons daripada May L pada 24 Jan 2018
En. Muhamad Ridzuan, Salam sejahtera dari pihak pengurusan Swiss-Garden Beach Resort Kuantan!! Bagi pihak pengurusan, kami ingin meminta maaf atas pengalaman En. Muhamad Ridzuan baru-baru ini di resort kami. Jabatan berkenaan yang bertanggungjawab telah dimaklumkan dan telah mengambil tindakan yang sewajarnya. Sekian, terima kasih. Yang benar, May L/Pengurus Komunikasi dan Perhubungan Awam.

8/10 Baik

Zaiton

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Tiada paip bagi penginap muslim mengambil wuduk dengan selesa

4/10 Lemah

kong

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik

8/10 Baik

TEOW MING

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Overall is good.
Menginap 2 malam pada Mac 2024
Respons daripada Nabilah M.J. Marcom Executive pada 2 Mei 2024
Dear TEOW MING ,We appreciate your rating! We're pleased to hear that you had a good experience during your stay. If there's anything specific you'd like to share with us to make your next stay even better, please feel free to reach out. We look forward to seeing you again!Yours sincerely,

10/10 Cemerlang

Mohan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Studio room was newly renovated & nicely done!
Menginap 2 malam pada Dis 2023

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Sep 2023
Respons daripada Azrin pada 13 Okt 2023
Dear Valued Guest,Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for the perfect rating. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 Baik

Chooy Yee

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Fun car ride at the beach, nice pool! Friendly staff and delicious night buffet! We had a memorable moment , thank you Swiss garden!
Menginap 1 malam pada Ogo 2023
Respons daripada Azrin pada 16 Ogo 2023
Dear Chooy Yee, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.Sincerely,Azrin Ramli

8/10 Baik

Beatrice

Menginap 4 malam pada Jul 2023

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
The bathroom is old and dated.
Menginap 3 malam pada Jul 2023
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 26 Jul 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will upgrade our facilities starting this year (March 2023) just for your information just to ensure our guest’s satisfaction meet the requirements. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 Baik

Min Li

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Hotel suitable for family and kids
the location is great, just next to beach. Now under renovation, half wings under construction, noisy . Under the bed, can found shoes. I booked family room, the small room aircond is not cool Overall, the hotel is great, will come again.
Menginap 2 malam pada Jun 2023
Respons daripada AL HAZIQ pada 30 Jun 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 Baik

Hany

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2023
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 30 Jun 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

10/10 Cemerlang

SAW KEONG

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Weekday stay was quiet and less crowd. Breakfast was okay with east and west selection. Pool n beach were well maintained. Overall rating 8/10
Menginap 1 malam pada Jun 2023
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 17 Jun 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

4/10 Lemah

THIAN NGAN

Menginap 1 malam pada Mei 2023
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 30 Jun 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!First and foremost we would like to thank you for choosing us. We appreciate your time to rate us and much appreciated. Regarding your disappointment, we are truly apologize for any inconveniences caused. We will investigate for further action to improve. We acknowledge your constructive comment and we hope to serve you better next time. Stay Safe and have a good day!:)Thank you so much.

10/10 Cemerlang

Anis

Menginap 1 malam pada Mei 2023
Respons daripada AL HAZIQ pada 13 Mei 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 Baik

Eugene

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Very scenic
Scene is very good, but room’s AC is not ice cold. Sometimes good to go, and in the middle of night just stop working. Only issue that bummed the trip.
Balcony view
Beach view in the morning
Menginap 1 malam pada Apr 2023
Respons daripada AL HAZIQ pada 28 Apr 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

10/10 Cemerlang

Eugene

Menginap 1 malam pada Feb 2023
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 26 Feb 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 Baik

Eugene

Menginap 1 malam pada Feb 2023
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 26 Feb 2023
Hi!Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the perfect rating and generous comment. We will take the compliment as our appreciation to stay excellent and do better. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 Baik

Paul

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
One night stay so ddint get to.use much facilities
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 23 Jan 2023
Dear Beloved Guest,We would like to thank you for your time for the rating. We are sorry for the inconveniences caused. We will keep improving. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)Best Regards,AL HAZIQMarcom Manager

8/10 Baik

Stephen

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Family vacation
The hotel has direct access to the public beach which is very convenient.
Menginap 2 malam pada Dis 2022
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 5 Jan 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 Baik

Zuraina

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice place for get away with family and friends
Respons daripada Best Regards, AL HAZIQ Marcom Manager pada 5 Jan 2023
Dear Beloved Guest,Warmest greeting from Swiss Garden Beach Resort Kuantan!We would like to thank you for your time for the rating and comment. We will take the compliment as our appreciation to stay excellent and do better. We will improve on particular matter mentioned and our apologies for inconveniences caused. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.We are looking forward to welcoming you again in the future. Stay Safe & Have a good day!:)

8/10 Baik

Muhammad Ilham bin Ahmad, Jenjarom

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The hospitality received was 5 star. The all the staff were quick, friendly, helpful and responsible of their work. Keep on the good work. The room was comfortable. Although the bathroom could have a better shower head, probably a bit modern looking ones. Bed and pillow as comfortable. TV have good selection of channels. Breakfast buffet was good too. The selection was good but can be better, especially the choices of fruits, and if you have those type of coffee machine that have selection of latte, cappucino, etc, would be better.
Respons daripada Azrin Ramli pada 17 Nov 2022
Dear Ilham,Thank you for sharing your feedback, both positive and constructive. Please rest assured we will having our renovation in 2023 for guests' better expericence. Also, thank you for the kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer and we hope that you will consider us for your next business trip!Sincerely,Azrin Ramli

10/10 Cemerlang

Soo Men

Menginap 3 malam pada Ogo 2022

8/10 Baik

shalya, calabasas

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan, kemudahan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Loved the beach, pool, breakfast buffet. The kids club is amazing. Hotel is old and dated and housekeeping is sketchy. All in all excellent for families with young kids
Menginap 2 malam pada Jul 2022
Respons daripada Swiss-Garden Beach Resort Kuantan pada 26 Jul 2022
Dear Shalya, Thank you for taking the time to leave us this review. We are pleased to hear that you enjoyed our facilities and hope to welcome you and your family again in the near future. We hear you on the issues highlighted and will definitely take the necessary actions to improve our housekeeping service. Best regards, Sean Lim Marcom Manager

4/10 Lemah

Chai

Pengembara perniagaan, Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
First and Last Memorable Trip
Bath-tub was dirty and had hair inside when I checked in, informed housekeeping to clean and the housekeeper was not wearing a mask, took a dirty towel to clean it. After that requested for a change of room. The pillows were too soft and not good to sleep on, dust were everywhere inside every corner of the cupboards, hair dryer was not working (maintenance came to change the wiring), curtains had blackout on one side and not the other, causing the morning sun to be shining bright into the room, worst experience ever. However the hotel was good outside and the pool was good as well. Quite an old hotel.
Menginap 2 malam pada Jul 2022
Respons daripada Swiss-Garden Beach Resort Kuantan pada 26 Jul 2022
Dear Chai, Thank you for taking the time to leave us this review. We are sorry to hear about the defects of the amenities in the room assigned to you. We really appreciate your concern in highlighting the issues. We have reported the issues to the Team Leaders concerned to rectify the issues. Our management is in the midst of planning some improvement works to gradually enhance the amenities of our resort. We thank you for your kind patience and understanding. Best regards, Sean Lim Marcom Manager

10/10 Cemerlang

Akma Idayu

Menginap 1 malam pada Jul 2022
Respons daripada Swiss-Garden Beach Resort Kuantan pada 19 Jul 2022
Dear Akma, Thank you for the perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 Baik

Messmer

Menginap 3 malam pada Jul 2022

2/10 Teruk

Nina

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Jun 2022
Respons daripada Swiss-Garden Beach Resort Kuantan pada 19 Jul 2022
Dear Nina, Thank you for taking the time to leave us a rating. We hope that you could share with us on our shortcomings to allow us to further improve. Best regards, Sean Lim Marcom Manager

10/10 Cemerlang

Awaludin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Jun 2022
Respons daripada Swiss-Garden Beach Resort Kuantan pada 29 Jun 2022
Dear Valued Guest, Thank you for the perfect rating! We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 Baik

MUHAMMAD NOORAZRI

Menginap 1 malam pada Mei 2022
Respons daripada Swiss-Garden Beach Resort Kuantan pada 4 Jun 2022
Dear Muhammad Noorazri, Thank you for taking the time to leave us a rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

10/10 Cemerlang

Suziana binti saod

Menginap 2 malam pada Mei 2022
Respons daripada Swiss-Garden Beach Resort Kuantan pada 4 Jun 2022
Dear Suziana, Thank youfor leaving us a perfect rating. We really appreciate it. Best regards, Sean Lim Marcom Manager

8/10 Baik

Ching Loon

Menginap 1 malam pada Apr 2022
Respons daripada Sean Lim pada 2 Mei 2022
Dear Ching Loon, Thank you for leaving us a good rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

10/10 Cemerlang

Fahmi

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
front desk give a good services
Menginap 2 malam pada Feb 2022
Respons daripada Azrin Ramli pada 24 Mac 2022
Dear Fahmi, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Stay safe! Sincerely, Azrin Ramli

6/10 Boleh diterima

Swee Lin

Menginap 1 malam pada Feb 2022
Respons daripada Azrin Ramli pada 21 Feb 2022
Dear Swee Lin, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you! Sincerely, Azrin Ramli

6/10 Boleh diterima

Kam

Menginap 1 malam pada Jan 2022
Respons daripada Azrin Ramli pada 16 Feb 2022
Dear Valued Guest, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you.

2/10 Teruk

Norazren binti Mohd

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan
late check in
Menginap 1 malam pada Jan 2022
Respons daripada Azrin Ramli pada 7 Feb 2022
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!

10/10 Cemerlang

Hamdan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Jan 2022
Respons daripada Sean Lim pada 2 Mei 2022
Dear Hamdan, Thank you for leaving us a perfect rating. We look forward to welcoming you again in the near future. Best regards, Sean Lim Marcom Manager

8/10 Baik

Pengembara yang disahkan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
TV channel not clear. Lighting can be improve
Menginap 1 malam pada Jan 2022
Respons daripada Azrin Ramli pada 7 Feb 2022
Dear Valued Guest, Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We are always looking for ways to improve our services. Our apologies for any inconvenience caused. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you!

8/10 Baik

Nadiah

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2021
Respons daripada Azrin Ramli pada 10 Jan 2022
Dear Nadiah, Warmest Greeting from Swiss Garden Beach Resort, Kuantan!! Thank you for taking the time to post a review of our property. We hope that you enjoyed your time at Swiss-Garden Beach Resort Kuantan. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon! Thank you. Yours sincerely, Azrin Ramli Admin Executive

10/10 Cemerlang

Hazira

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2021
Respons daripada MayL pada 13 Dis 2021
Dear Hazira , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

6/10 Boleh diterima

Muhamad Nazrin

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Beach Safety ; Vaccination Status Check
This was my 3rd or 4th times staying in this hotel, I have two concerns on my last stay 1. (ATV) Guests who rented this service are recklsessly riding the vehicle by the beach and more terribly, the parents allowed their young kids to monouver the bike. It gives discomfort due to loud sound of exhaust and most importantly safety of family with kids which exposed with speedy bike by the beach. We need to stop our kids from running around freely. They should provide proper off-road tracks suit with atv activities. Free-riding is dangerous 2. (Covid-19 complete vacc. check) Through out 3 days of my stay, NON OF THE STAFF ASK FOR MY VACC. STATUS. starting from check in and out, this is compulsory SOP required by the KKM in order for the hotel to operate their service. There was no assurance the guests of the hotel are secured with complete jabs. Previous hotel I stayed in Penang, one staff assigned just to check on the vacc. status, entrances and cafe. 3. (Finesse) I checked in and out almost everyday of my carrier as airlines crew and I know the procedures of the house should provide medical assistance for the guests whom in needed, just prepare few pieces of paracetamol in case in the middle of the night, shops are close, you get what I mean? Rather than just say "Tak Ada" okay? Hotel please take note Thank you
Menginap 2 malam pada Dis 2021
Respons daripada MayL pada 10 Dis 2021
Dear Muhamad Nazrin , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

10/10 Cemerlang

Khairulnisak

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2021
Respons daripada MayL pada 9 Dis 2021
Dear Khairulnisak , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! It was indeed a pleasure to have you in our resort recently. We thank you for taking time to share with us your experience while you were here at the resort. Please be assured that guests’ comfort and well-being are our priority, therefore, our resort Management team will continuously look into enhancing our facilities and services. We look forward to welcoming you back to the tranquility of Swiss-Garden Beach Resort Kuantan. Thank you.

8/10 Baik

See Wee

Had to wait more than an hour to check in when arrive at 5pm!! Check in is after 3pm. I understand the room was not ready yet because not enough workers. All were working tirelessly and front desk staff were facing frustrated and angry guests. Should not have accepted so many guests if short of workers.
Menginap 3 malam pada Okt 2021
Respons daripada MayL pada 9 Nov 2021
Dear See Wee , Warmest Greetings from Swiss Garden Beach Resort, Kuantan! Thank you for taking time to inform us of your concern. We assure you that the Management views your comments with utmost importance. Our apologies for any inconvenience caused. Please be assured that, this current situation is being looked into and action will definitely be taken accordingly by the person-in-charge of their respective departments. We hope to be able to make your visit to our resort better the next time you are here in Kuantan. Thank you.

4/10 Lemah

NURUL NABILA AL

Menginap 2 malam pada Okt 2021
Respons daripada Sean Lim pada 2 Mei 2022
Dear Nurul Nabila, Thank you for leaving us a rating. We hope to find out more about the areas related to our hospitality and services that did not meet your expectations. Best regards, Sean Lim Marcom Manager