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For check in, please on time and when customer late to come, the room have available. For me late check in 5.30pm. Book 3 room but 1 available. The 2 room still in cleaning. Received 6.30om. still ok because Hari Raya.
Shafariza
Stayed 1 night in May 2022
6/10 Okay
ZAUDA MUNIIRA
Travelled with family, Travelled with family and small children
3 Apr 2022
Liked: Staff & service
Disliked: Property conditions & facilities
Long waiting time for check in, room carpet not properly clean
Lokasi hotel stategik , mudah untuk pergi ke mana-mana tiada kesesakan lalu lintas.
Verified traveller
Stayed 2 nights in Jan 2021
10/10 Excellent
Mohamad
3 Jan 2021
Mohamad
Stayed 2 nights in Dec 2020
8/10 Good
Kee
Business traveller
1 Dec 2020
Kee
Stayed 1 night in Nov 2020
2/10 Terrible
Kee
Business traveller
25 Nov 2020
Disliked: Staff & service
Very disappointed
I have no chance to Check In. There was no one at the desk. I was ringing the bell again and again. The office door was open. I went in knock on the door. It’s like haunted. I contact Hotel.com and cancelled the booking. I will never go there again. First two stay were great. Not this time
Quite clean but the housekeeper did not replace the facial tissue box on 2nd day but only took out the empty box.
When 2 pax stay in a room, I expect 2 laundry bags be provided.
The carpet is worn out & should be replaced. So is the worn out/broken wire cable to the iron.
The car part should be lighted for better security.
I always stay here whenever I'm in Kuala Terengganu and the stay is always pleasant.
KBerg
Stayed 3 nights in Jul 2020
6/10 Okay
CHE KU AHMAD FUAD BIN CHE
Travelled with family
28 Jun 2020
Liked: Cleanliness, staff & service, room comfort
ttention to management
management needs to identify and repair the damage or disruption in terms of the air conditioning system as well as the noisy water pump system when operating, as it greatly interrupts visitors to take a good sleep and also rest.
Friendly staff. Excellent location.
Aircond was not functioning well
Verified traveller
Stayed 1 night in Sep 2019
Response from Arina on 15 Sept 2019
Dear Guest, thank you for your feedback. Will improve th issue of your comment. Please come again!
6/10 Okay
Verified traveller
Business traveller, Travelled with group
31 Aug 2019
Liked: Cleanliness
Disliked: Staff & service
I stayed for business. Staff at the desk is not really helpful no information about my floor. The rooms are a bit tired, but were clean and quite spacious. Strategic location and nice view.
Verified traveller
Stayed 1 night in Aug 2019
Response from Arina on 15 Sept 2019
Dear Guest, thank you for your feedback. We will look inti these matter. Please come again!
All the facilities are complete and in a nice condition, but the toilet and the building it self look like very old building that haven't has a upgrading.
Room was large and furniture was new, but the carpet and the bathroom are dated. I did not get to try out the other amenities though. The wifi speed could be improved. But it was a comfortable night's sleep. Dinner at their restaurant on the top floor was good too. It overlooked a spectacular view of the river
Verified traveller
Stayed 1 night in Jul 2019
Response from Arina on 15 Sept 2019
Dear Guest, thank you for your feedback. We will bring up these matter to the Top Management to upgrade our facilities. Hope to serve you better in near future! :-)
8/10 Good
Verified traveller
Travelled with family
24 Jul 2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV not working properly.
Chairs in the room needs updated.
Chairs in the lobby and near the lift seriously need updated.
Staff were friendly
Verified traveller
Stayed 1 night in Jul 2019
Response from Arina on 15 Sept 2019
Dear Guest, thank you for your feedback. Hope to serve you better with upgraded facilities in near future.
8/10 Good
Irma Intan Ezliena
8 Jul 2019
Liked: Staff & service, room comfort
Disliked: Cleanliness
Irma Intan Ezliena
Stayed 1 night in Jul 2019
6/10 Okay
Mr, lsketambola, Turkey
Travelled with family
30 Jun 2019
reverside scenery is beautiful
Mr
Stayed 1 night in Jun 2019
6/10 Okay
Verified traveller
Travelled with family
28 Jun 2019
Disliked: Property conditions & facilities
Its clean and in town,making it very convinient to walk around. Need to be refurbished and poor breakfast selection.