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Ulasan tentang W Studio Resort Suites at Pyramid Tower

3.5 out of 5
W Studio Resort Suites at Pyramid Tower
Resort Suites at Pyramid Tower, Persiaran Lagoon Bandar Sunway, Petaling Jaya, Kuala Lumpur

Ulasan

6.4
Penilaian 10 - Cemerlang. 12 daripada 51 ulasan" "
Penilaian 8 - Baik. 13 daripada 51 ulasan" "
Penilaian 6 - Boleh diterima. 4 daripada 51 ulasan" "
Penilaian 4 - Lemah. 13 daripada 51 ulasan" "
Penilaian 2 - Teruk. 9 daripada 51 ulasan" "

6.2/10

Kebersihan

6.4/10

Kakitangan & perkhidmatan

8.8/10

Kemudahan

6.0/10

Keadaan hartanah & kemudahan

Ulasan

8/10 Baik

Siti Amirah

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Hotel yang bersih, murah dan di tempat yang sangat strategik. Pegawai sekuriti melaksanakan tugas dengan baik sekali.

8/10 Baik

Aznizam

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good deal
Overall is okay. Consider it within the shopping, eateries and family activities area.
Menginap 3 malam pada Dis 2019

10/10 Cemerlang

MENG CHOO

Menginap 2 malam pada Dis 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2019

10/10 Cemerlang

Pengembara yang disahkan

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The check in service was quick. No queue required with a VIP check in feel. Room is spacious and clean.
Menginap 1 malam pada Okt 2019

4/10 Lemah

Pengembara yang disahkan

Tidak sukakan: Keadaan hartanah & kemudahan
Will never stay at this owner/management again.
I asked for twin, but was given a king and make shift single bed instead. Room keys were also given only 1 and not more than that. Room door was faulty and requires special skill to remove key once the door is opened. Towels were stained and dirty.
Menginap 2 malam pada Ogo 2019

10/10 Cemerlang

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
A lovely big room, with plenty of space to move. Having the kitchenette was a real bonus
Menginap 1 malam pada Jun 2019

8/10 Baik

Lim

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
The room is very clean & comfort.
Menginap 2 malam pada Mac 2019

2/10 Teruk

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Feb 2019

8/10 Baik

Johorean, Malaysia

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Covenience and comfortable. Near to shopping mall
Room is acceptable with the price and clean. But no counter have to by call to contact
Menginap 1 malam pada Jul 2018

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Almost everything was good. Would prefer if breakfast is provided for the days stayed.
Menginap 3 malam pada Jul 2018

4/10 Lemah

OneNiceGuy, Singapore

Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Very old apartment, outdated design & maintenance
Not only outdated interior, many things are poorly kept and even broken; leaking pipes in toilet, etc. Overall, felt uncomfortable staying in the room
Menginap 4 malam pada Jul 2018

10/10 Cemerlang

Mic, Johor

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Nice hotel, nearest to shopping, theme park
Lovely place to stay, quiet peaceful on the top floor
Menginap 1 malam pada Mac 2018
Respons daripada W Studio pada 23 Mei 2018
Thanks for your positive rating and feedback. Would also like to apologize on the shortcomings during your stay. Hope to see you again soon!

4/10 Lemah

Anuradha, Malaysia

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Very Unprofessional
We are in utter shock at the check in process of this place. What more it being under the umbrella of Sunway Resort Hotels and listed on Expedia. We stayed at W Studio Resort Suites at Sunway on Saturday, 24th February 2018 and thank god checked out on Sunday, 25th February 2018. Finding the place was easy as it was smack next to Sunway Pyramid. Everything was exciting until we discovered that there was no real counter to check in. Yes we were told to stand in the middle of someplace, while some staff, spoke to us like as if we were having some illegal dealing. No counter, no proper paperwork or registration, wasn't a need for deposits as stated on Expedia. We were rushed to a room right from the car park. The staff spoke in a very suspicious, unclear manner. I didn't like this entire fishy treatment one bit. Don't think even a budget hotel would have treated us this way. The condition of the room was an entire whole mess altogether. Stains on the sofa and other furniture and fittings, Cupboards that were broken, etc. We hardly wanted to touch anything. The only part of the room that was good was the view from the balcony overlooking Sunway Lagoon. That was it. When others checked in at a counter, and we were merely "dealt" with in the doorway, that says much about the place and management. What the staff told us was that it was various managements running the show at Sunway Pyramid Towers. What?! While exciting, we were told to either leave the keys in the room.
Menginap 1 malam pada Feb 2018

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Keselesaan bilik
Appartment in der nähe eine Mall
geräumiges Appartment mit Balkon. Könnte mal neu gestrichen werden.
Menginap 6 malam pada Feb 2018

8/10 Baik

Susan, Singapore

Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Great Location and spacious room
Great location within the Sunway Pyramid with variety choice of food and shopping outlets with different leisure centre, like ice skating, bowling alleys and Sunway Lagoon theme park. Hotel room big and spacious, acceptable cleanliness but the facilities and conditions of the studio could improve further.
Menginap 4 malam pada Dis 2017

4/10 Lemah

Pengembara yang disahkan

Tidak sukakan: Keselesaan bilik
Old rooms by private management.
The rooms were managed by a quasi company, not by sunway. The cleaning is sub contracted to a diff company, they only change towels. The toilet was not usable and was not repaired despite complaining to the staff. We moved out after 2 days. We might not use expedia again.
Menginap 5 malam pada Dis 2017

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Overall the room condition and services is good but one thing the hotel only provide one card key which make access to the room very inconvenient.
Menginap 3 malam pada Sep 2017

4/10 Lemah

Kwok Oi

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Ogo 2017

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
The only disappointment was that: we were given one big bed instead of 2 single beds per requested. Cos some occupants are just friends and to share a bed may be quite awkward.
Menginap 1 malam pada Jul 2017

2/10 Teruk

Inderjit, San Jose, CA

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Worst Hotel Ever. Not recommended.
This is my worst experience. The Hotel does not have a lobby. Managed by a bunch of foreign workers with poor customer service. The room condition was very bad. Toilets leaking, non-functional lights, only local channels, air-conditioner works only on & off (no variable temp control).....etc. I paid premium charge for a worst than a motel room condition & service......
Menginap 5 malam pada Jul 2017

10/10 Cemerlang

maythm

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

4/10 Lemah

Philip

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Dissatisfied
No reception counter. No lobby AT ALL. 1 non uniform man met me at another hotel's bell hop counter in the basement next to car park where he then brought me up to my room, handed the key over to me. Showed me how I can phone for check out. Upon check out, no one picked up my call so I left the key to a uniformed staff of other hotel. Wooden floor warped. Bedsheet too short to cover mattress surface. Basic 5 pr 6 TV channels. Shower curtain too short. If you are going to serve them I suggest you stay 1 night incognito see for yourself. If the price was lower I will not complain. But I paid RM7XX for 2 nights so I expected better

4/10 Lemah

Pengembara yang disahkan

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Clean
bad experience like staff attitude, using pyramid name, additional costs not disclosed and I will never go back there

2/10 Teruk

TEOW HENG DERICK

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Unpleasant Stay
The stay was really disappointed. The Toilet was leaking and were being upgraded to an executive suite. The new room was dusty and had dead croachcoaches around. The power were totally cut off at 4am and no one there to handle the matter. We were told that the front desk, customer service were only be around at 9am. we cant get any rest for the night. The staff came to fixed the power supply at around 11am and our programme for the whole morning was disrupted. And the power supply went on & off even after they fixed. It was an unpleasant stay.

10/10 Cemerlang

Will

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Warm, cosy environment, easy access to the mall
The suite was very homely, very neat, the staff were very helpful, very respectful and friendly. I had direct access to Sunway pyramid mall.

8/10 Baik

Good stay, sunway lagoon

Sukakan: Kebersihan, kakitangan & perkhidmatan
Near sunway lagoon
good

2/10 Teruk

Raphael

Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Lousy services
No proper lobby, service staff are not professional.

2/10 Teruk

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
worst hotel stay I ever had!
I had a bad holiday experience staying in this hotel. Ive never ever had this kind of bad experience before during my holiday! The room was not clean and towels given were somewhat dirty and old! I asked for an extra towel and was told I had to pay a deposit of RM40! Ridiculous! There was no reception counter to received me and my family! I thought the private check-in was exclusive coz prior of my arrival, they watsapp me of my timing of arrival, but I was wrong! All I can say is.. this hotel sucks and pls do not book this hotel! I could get a better and nicer hotel room wih the rate that I was paying for this hotel. The picture shown on their website was beyond words than the actual things.

4/10 Lemah

NG

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Not a good experience!!!
Room condition was not clean, bed sheet got stains, only provide shower towel no bathroom floor towel, have to walk wet throughout the whole room. Wardrobe sliding not working well need to slide hard. No Free parking for guest need to pay RM8 for parking. Resort Hotel management and W Studio management are separate entity so there is no front desk. Resort Hotel management is not responsible for W Studio Guest. Except for good location to Sunway Lagoon. Will not stay again.

10/10 Cemerlang

Lee Mooi

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Convenient and comfortable hotel
Very comfortable stay and the location is very strategically located. Right above the Pyramid Shopping mall and next to sunway lagoon ticket! They sell discounted Sunway Lagoon ticket too! Value for money hotel and very comfortable room! Will definitely be back again!

2/10 Teruk

Juanna, BTU

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Horrible stay
During check in, the staff will be polite and will show good hospitality in welcoming you. During the 5 nights stay, they forgot to clean the rubbish in the room. Need to be reminded every single day. Forgot to replenish fresh towel. Need to wait till noon but still didnt deliver. We used our own towel instead. Upon checkout, I request for a tax invoice receipt since this is a business trip. Checkout om Friday and now already Sunday they havent provided it yet. Call them this morning and the India guy is yelling at me saying that they are busy. He told me that I have to email their management to get the invoice when they promise to provide it on Friday evening. I will not recommend anyone to stay here. Since I have pay before staying, I could not change hotel. Worst experience.

2/10 Teruk

Ad., SG

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Old and sad
The staff gave me a bad impression the first time I whatsapped them. They replied halfway and then disappeared. But when I arrived, the service was quick. Called them and was told to go to the temporary concierge area at B1, directly below the new renovating lobby which is at the carpark lift area. Location was good and easy to find. However, the interior of the rooms were kinda old and worn out. Timber furnitures were chipped off here and there. The sheets were dirty and smelly like they were kept in a stuffy storeroom for a long time. We were even given 2 single bed and 1 double bed when we've paid for a king size bed.

4/10 Lemah

Harim

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
TOTAL ABANDONMENT BY AGENT
Total abandonment. Hotel check-in is via a call to an agent. God bless you if he doesn't answer the phone. He takes you to the room and that's it. Room is not cleaned every day and bed linen not changed. Linen looks used before check-in. No one to call for any situation with the room. When you need something and you call the agent, he doesn't answer the phone. The day of check-out after informing earlier, he did not come to hand over the key. The airport taxi booked through the agent did not turn up. So total abandonment by the agent. Price is not cheap either. So do not recommend to anyone to depend on an agent in a foreign land. Agent's spoken English is not good either.

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Keadaan hartanah & kemudahan, keselesaan bilik

4/10 Lemah

Eileen, Singapore

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Hotel entrance very confusing and inconvenient
Hotel staff mentioned check-in time was 3pm different from Expedia confirmation letter at 2pm. Maybe due to renovation, the entrance to the hotel was very confusing which took us 30mins to find it, and our taxi has to go round and round to find the entrance door. We even have to wait another 3-5mins for the staff to meet us at the lift to bring us up to hotel lobby located at 19th floor. Overall it took us 30mins before we can check into our room. Room facilities are mostly broken especially the front door and the balcony door in which we have to bang hard in order to close the door otherwise the door may look close but someone from outside can still open it. Room cleaniness are not good because I have accidentally spill the coffee on the floor and the floor was not mopped during the room cleaning service. Lots of ants in the room as our food will be filled with ants if we placed some food on the table for 20mins. Hotel staff is very nice when check-in but not very helpful when we check-out of the hotel because instead of helping us to book the taxi or bring us out to grab a taxi, they asked us to go out of the building to grab any taxi ourselves. This suite is confirmed to be an apartment and not of a hotel standard.

10/10 Cemerlang

WAI MAN, 香港

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
開心假期
酒店位置近sunwaylangoon waterpark,地點一流，附近有個大型商場。酒店房間大。讚 地點，房間也覺但超值。如有獨立counter和前台服務，就更好。 下次去sunway會再住這兒。

8/10 Baik

Eliza

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good hotel
Was only one night. Good sleep, quite clean, with all necessary facilities (including microwave, cutlery, etc.). Option for luggage storage after check out.

2/10 Teruk

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Poor Management, Cleanliness and facilities
Pillow sheet yellowish, toilet flushing system leaking and did not bother to repair instead request guest to on and off when use it. Without signing any form, any lost key, was asked to pay RM150 but when mentioned to write on review, retracted statement and told that can discuss with management to give free of charge

8/10 Baik

Adrian, Ipoh

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Superb Location
stay was great with shopping mall at the hotel.

2/10 Teruk

Lim, Malaysia

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
old and seriously need upgraded
very terrible experience in this hotel. Old, not clean for linen, seriously old and need upgraded. Need to call the person before arrival, no proper reception counter. Check in progress very slow and i have request to arrange two rooms same floor level or next to it since i booked it few weeks ago, but they still can't manage to arrange it, and the floor difference are disappointing me, 16th and 27th floor. Not very comfort feeling when sleep in the rooms, we decided to move to another hotel after one night instead of two nights staying there.

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great location
Was impressed with the warm and friendly check in and also the simple check out system. Location is great and food choices are plentiful.

6/10 Boleh diterima

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Bed not in good condition I got queen size bed instead king Call the pic... Refuse to come and see...

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan

4/10 Lemah

CHIEW HONG

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Feeling at home with W Studio Resort Suites at Py
I had put up at this hotel again as a happy returned patron. To be honest, the first time I was daunted by the absence of front desk reception, a distinguished feature of this hotel but the enthusiastic, prompt and excellent services by the hotel staffs concerned vie phone connections immediately removed all impending doubts. Rooms are spacious and equipped with kitchen facilities, great outlays for family stays, convenient locations to one of the most bustling shopping mall in KL with ample choices of foods restaurants. Feel safe in its surroundings. Will still choose this hotel as my priority choice if i need to be within the vicinity of this part of KL.

4/10 Lemah

Jess, MY

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Disappointment
We booked a room for 4 adults and was asked to settle with a double bed and a single mattress as apparently Expedia took our booking and payment without checking on the availability. We were told to take the room for 1 night and they will give us the same room we booked for the next day. We didn't agree and was given a condominium - Palmville nearby. Though, it was comfortable but it was not in an excellent condition, the furniture's were run down and we didn't get a hotel experience and were away from the function we were attending. Truly disappointing and am not sure if I can trust booking through Expedia again.

6/10 Boleh diterima

Ratna, SG

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan
Comfy stay but dun have high expectations
Our family (2A2C1B) stayed at W Studios at Sunway. An comfy stay for the price over the CNY weekend. The good: Comfy King + Queen beds, nice view overlooking the Sunway Lagoon, reliable aircon, steady WiFi, some (not many) good TV channels, big bathroom w bathtub,ample kitchenette with utensils n cutlery, good sized fridge in gd condition, gd neighbourhood with lotsa food and shopping in the mall below, walking distance to Sunway Lagoon. The not-so-good: No reception counter so have to wait outside the hotel for agent to meet up, no butler service apart from the agent wanting to help carry one luggage, agent not proficient enough in English, no free parking (pay RM6 per exit), room floor dusty/sandy (my family likes to go barefoot in our room), jaded furniture,cupboard and toilet,safe not working, only give 1 card +key, slow response to request for room cleaning on 2nd day (in the end cancelled cleaning just asked for new towels), rough (but clean) towels not suitable for my baby, dining chairs v old and can break any time, induction stove so cooking is slow, toilet not cleaned properly because I removed choke in the bathtub made up of long hair, no telephone - they expect you to use own hp. Overall, comfy stay for the price over the peak period.

8/10 Baik

Patrick, South Carolina USA

Tidak sukakan: Kakitangan & perkhidmatan
Wonderful location, decent cleanliness
The room was very spacious but the cleanliness was suspect. Our apartment was privately owned so it was difficult to receive help from any staff. Making up for both of these flaws is the convenience of the shopping mall. You have everything you would ever need right below you. Overall, I would say for the price, this apartment is a good stay.

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great Service. Big rooms with good view
Stay was amazing! The staff quick check in is very helpful. Didn't had to queue or wait like the usual. Check out was very fast and convenient Hotel is at a very strategic location where it is connected directly to the shopping mall and is next to Sunway Lagoon. Will definitely come back again to this hotel