Pemandangan bandar
Semak ketersediaan

Ulasan tentang Shangri-La Kuala Lumpur

5 out of 5
Shangri-La Kuala Lumpur
11 Jalan Sultan Ismail, Kuala Lumpur

Ulasan

9.2

Hebat

Penilaian 10 - Cemerlang. 697 daripada 999 ulasan" "
Penilaian 8 - Baik. 216 daripada 999 ulasan" "
Penilaian 6 - Boleh diterima. 53 daripada 999 ulasan" "
Penilaian 4 - Lemah. 17 daripada 999 ulasan" "
Penilaian 2 - Teruk. 16 daripada 999 ulasan" "

9.4/10

Kebersihan

9.4/10

Kakitangan & perkhidmatan

9.2/10

Kemudahan

9.0/10

Keadaan hartanah & kemudahan

9.0/10

Mesra alam

Ulasan

10/10 Cemerlang

Jiri

Menginap 2 malam pada Dis 2023

10/10 Cemerlang

Rosila

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Apr 2023

10/10 Cemerlang

Lin Keong

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jan 2023

10/10 Cemerlang

Vincent

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Mei 2024

10/10 Cemerlang

Hiroshi

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 4 malam pada Apr 2024

10/10 Cemerlang

Mohan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent features, lovely hotel, amazing staff, great value!
Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Joe

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 5 malam pada Apr 2024

10/10 Cemerlang

Scott, Claremont

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great stay. The decor is a bit dated, but who cares? Everything is in good condition
Menginap 5 malam pada Mac 2024

8/10 Baik

Murad

Menginap 4 malam pada Apr 2024

10/10 Cemerlang

KOJI, kamakura

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
スタッフ全てが親切・丁寧で笑顔で対応してくれる。
Menginap 3 malam pada Apr 2024

10/10 Cemerlang

Samantha

Sukakan: Kebersihan
Menginap 3 malam pada Apr 2024

10/10 Cemerlang

??

Menginap 1 malam pada Apr 2024

10/10 Cemerlang

Bhavana

Menginap 1 malam pada Apr 2024

8/10 Baik

Se Hyun

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It was very neat and comfortable with friendly staffs.
Menginap 3 malam pada Apr 2024

10/10 Cemerlang

Dean, Northampton

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Best buffet in town by far. Excellent check in staff
Menginap 1 malam pada Apr 2024

8/10 Baik

Ahmad

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I didnt like the swimming pool cause it is small and not for kids
Menginap 4 malam pada Apr 2024

6/10 Boleh diterima

Peter

Mengembara bersama keluarga
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
Very old without proper maintenance.
Menginap 2 malam pada Apr 2024

10/10 Cemerlang

Norikazu

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was a very pleasant stay. Thank you
Menginap 2 malam pada Mac 2024

10/10 Cemerlang

David

Menginap 4 malam pada Mac 2024

10/10 Cemerlang

GUIDO

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Shangri-La always familiar and cosy, good service and staff
Menginap 3 malam pada Mac 2024

10/10 Cemerlang

Ravi, Syosset

Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Eri

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
建物自体は年季が入っている感じでしたが、とても素敵な宿泊ができました。
Menginap 2 malam pada Jan 2024
Respons daripada Zulfaiza Rofe pada 19 Mac 2024
Dear Ms. AchiwaThank you very much for your review of your recent stay at our hotel.Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments about aspects of the building that need updating.We really hope that the experience did not deter your overall impression of Shangri-La, as we would be honored to have you stay with us again.We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel. It is a pleasure for us to accommodate you as our guest.Should you have any other queries or clarification, please do not hesitate to contact us.Best regards,Zulfaiza Rofe (Zul)Reservations ExecutiveShangri-La Kuala Lumpur

8/10 Baik

Cecilia

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan, kemudahan
Hello The room was not very clean.
Menginap 3 malam pada Feb 2024

8/10 Baik

Brenda

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
We wanted to stay at a shangri la because we liked our stay in Taiwan and this was more centered. I love that it’s very kid friendly but the Rooms are a bit dated. It is walkable to many popular attractions but it’s very hot in Malaysia. The hotel does provide shuttles but it’s not frequent. Our family enjoyed the pool and the kids club
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

melinda

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
.
Menginap 5 malam pada Mac 2024

4/10 Lemah

Sumika

Mengembara bersama keluarga
Tidak sukakan: Kemudahan, keadaan hartanah & kemudahan
初めてのマレーシア旅行、一泊目で宿泊。バスタブから出てくる水道水が濁っていたのでマレーシアの水道水は濁っているものだと思いましたが、移動した翌日の他のホテルでは全く濁りのない水道水でした。場所もあまり便利ではなかったので一泊の宿泊でよかったと思いました。
Menginap 1 malam pada Mac 2024

10/10 Cemerlang

Allen Chi-Luan

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice and large
Menginap 3 malam pada Feb 2024

10/10 Cemerlang

Chen

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
What makes this hotel for me is the staff attention to all their customers. Being able to communicate via WhatsApp and the Shangri-La circle app is very convenient and with their quick response is amazing. I have stayed in this hotel now for 10 days over the past 14 (out of town for 4 days). Would not think of staying anywhere else! Great management and staff.
Menginap 4 malam pada Feb 2024

10/10 Cemerlang

Brian

Return trip to Shangri La hotel - service excellent just like the last time. Would thoroughly recommend to anyone looking to stay in KL
Menginap 3 malam pada Feb 2024

10/10 Cemerlang

Chen Vui

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Love Shang KL. The lobby is grand unlike sim of the newer 5star hotels. Their amenities and staff are equivalent to a 6star hotel.
Menginap 3 malam pada Feb 2024

10/10 Cemerlang

Amy Kai Wa

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Feb 2024

10/10 Cemerlang

Alice

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean and friendly staffs. Dinner buffet is excellent !
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Pia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Staff was excellent and super friendly. Amazing food. Room beautiful and very clean
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Fatema

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 6 malam pada Jan 2024
Respons daripada Mariana pada 18 Feb 2024
Thank you for your positive feedback and the awesome review about our service. We're so pleased to hear that you're enjoying our service so much! We hope to see you again soon.

8/10 Baik

Shoji

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
A bit of old fashioned hotel A no remarkable breakfast line up but around par
Menginap 1 malam pada Feb 2024

8/10 Baik

Hideshi

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 2 malam pada Feb 2024

10/10 Cemerlang

Deanna

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff were friendly, knowledgeable and efficient!
Menginap 4 malam pada Feb 2024

2/10 Teruk

Steffi

Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Carole

Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
One very small quibble.
Very pleased with our stay at the hotel. One small quibble, as we were leaving very early Saturday 10th February we requested a takeaway breakfast. The standard of the takeaway did not match the high standard of the food served at the hotel. The sandwiches were soggy and tasteless compared to the excellent food at dinner and in house breakfast. The staff were always polite and helpful. Woulkd certainly come back to stay again.
Menginap 2 malam pada Feb 2024

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Location was convenient to an MRT stop as well as the Petronas Towers. The room was comfortable and the staff were friendly and helpful. Only used the in house restaurant once - nasi lemak was tasty. Also had cocktails one evening - again staff were very pleasant. Relaxing environment for an evening drink.
Menginap 7 malam pada Jan 2024

10/10 Cemerlang

Martin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Fantastic Stay
What a fantastic hotel. You must got for a room / suite with access to the Horizon Club Lounge, great service and food. The staff are all so good, great service with a smile.
Menginap 4 malam pada Feb 2024

6/10 Boleh diterima

WAI KWON

Sukakan: Kebersihan, kakitangan & perkhidmatan
Noise
Too noisy
Menginap 3 malam pada Jan 2024

10/10 Cemerlang

Osman

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room could be updated a bit some areas of the carpet and the woodwork can be updated
Menginap 2 malam pada Feb 2024

10/10 Cemerlang

john

Menginap 4 malam pada Jan 2024

8/10 Baik

Shigenori

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
スタッフの接客は最高レベルです
スタッフの応対はどなたも笑顔で親切。 気持ちのいい接客そのものでした。 さすが五つ星ホテルです！ 部屋も清潔で良かったのですが、バスタブに溜めたお湯が若干黄色く濁っていたのが唯一残念でした。
Menginap 3 malam pada Jan 2024

10/10 Cemerlang

Avrel

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Excellent place to stay. However property does feel tired. Was here with 2 young children 2 and 5 years old.
Menginap 2 malam pada Jan 2024

2/10 Teruk

Mee

Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Very disappointed.
I request higher floor and they give me lower floor blocking by building. I was love by shangri-la hotel in Bangkok so i pick this hotel it was very disappointing. Need update hotel like room carpet and hallway. Room smell like mold.
Menginap 2 malam pada Jan 2024

6/10 Boleh diterima

Mabelle

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Property was clean and overall good enough, but the hotel could definitley use an upgrade. Shower area is tight for an Executive room.
Menginap 3 malam pada Jan 2024

10/10 Cemerlang

Skara

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Amazing service
Menginap 9 malam pada Jan 2024

10/10 Cemerlang

Jan-Markus

Menginap 2 malam pada Jan 2024