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Ulasan tentang InterContinental Kuala Lumpur, an IHG Hotel

5 out of 5
InterContinental Kuala Lumpur, an IHG Hotel
165 Jalan Ampang, Kuala Lumpur

Ulasan

9.0

Hebat

Penilaian 10 - Cemerlang. 619 daripada 1005 ulasan" "
Penilaian 8 - Baik. 273 daripada 1005 ulasan" "
Penilaian 6 - Boleh diterima. 60 daripada 1005 ulasan" "
Penilaian 4 - Lemah. 30 daripada 1005 ulasan" "
Penilaian 2 - Teruk. 23 daripada 1005 ulasan" "

9.0/10

Kebersihan

9.0/10

Kakitangan & perkhidmatan

8.8/10

Kemudahan

8.8/10

Keadaan hartanah & kemudahan

8.6/10

Mesra alam

Ulasan

8/10 Baik

Latifah

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 2 Jan 2024
Dear Latifah,Thank you for your kind rating of your recent stay with us! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

8/10 Baik

zufri

Menginap 1 malam pada Dis 2022
Respons daripada InterContinental Kuala Lumpur pada 13 Dis 2022
Dear zufri,Thank you for taking the time to share this feedback. We are glad to learn that you have a wonderful stay experience with us. We look forward to your next visit to InterContinental Kuala Lumpur.

10/10 Cemerlang

pingchin

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2022
Respons daripada InterContinental Kuala Lumpur pada 30 Nov 2022
Dear pingchin,Thank you for taking the time to share this excellent feedback, and we are heartened to receive your compliments. We look forward to welcoming you back soon!

10/10 Cemerlang

Kean Chai

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Okt 2017

10/10 Cemerlang

Mohd Radzif, Selangor

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Keselesaan yg menenangkan.
Penginapan yg sangat selesa. Worth staying.

2/10 Teruk

muzaffar

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We booked two rooms with two beds and they don’t have it. Key cards were not working . Staff was not trained properly.
Menginap 2 malam pada Apr 2024
Respons daripada InterContinental Kuala Lumpur pada 2 Mei 2024
Dear muzaffar,Thank you for your honest review. At InterContinental Kuala Lumpur, we strive to provide our guests the best possible experience and I am sorry for the inconveniences caused during your stay. I have shared your feedback with the teams who constantly strive to improve our standards and services.We sincerely hope you will allow us another opportunity to welcome and delight you again at InterContinental Kuala Lumpur.Best Regards,Matthew EversonGeneral Manager

6/10 Boleh diterima

Henry

Mengembara bersama pasangan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
Hotel is close to many shopping malls but its service staffs are not sensitive to my hint when i was telling her it was my birthday yesterday. Sure, offering a cake should not be a given but being a 5 star should at least offer something else, a card, etc.
Menginap 2 malam pada Apr 2024
Respons daripada InterContinental Kuala Lumpur pada 29 Apr 2024
Dear Henry,Thank you for your honest review. At InterContinental Kuala Lumpur, we strive to provide our guests the best possible experience and I am sorry we could not meet your expectations during your stay with us. We look forward to the opportunity of welcoming you back to our hotel for a more seamless and delightful stay.Best Regards, Matthew EversonGeneral Manager

10/10 Cemerlang

Manjinder

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
It was a comfortable stay A class
Menginap 2 malam pada Apr 2024
Respons daripada InterContinental Kuala Lumpur pada 24 Apr 2024
Dear Majinder,Thank you for taking the time to share this feedback. We are glad to learn that you had a wonderful stay experience with us.My team and I look forward to your next visit to InterContinental Kuala Lumpur!Best Regards,Matthew EversonGeneral Manager

8/10 Baik

Masao

Mengembara bersama kumpulan
Sukakan: Kebersihan, kemudahan, keadaan hartanah & kemudahan
清潔で設備良好。
Menginap 2 malam pada Apr 2024
Respons daripada InterContinental Kuala Lumpur pada 22 Apr 2024
Dear Masao,Thank you for sharing this wonderful review of InterContinental Kuala Lumpur. We are pleased to receive compliments on our service and look forward to your next visit!Best Regards,Matthew EversonGeneral Manager

6/10 Boleh diterima

MASANORI

Sukakan: Kakitangan & perkhidmatan
Menginap 2 malam pada Apr 2024
Respons daripada InterContinental Kuala Lumpur pada 22 Apr 2024
Dear MASANORI,Thank you for the rating. My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Fumihiko

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
KLIA早朝着だったので、チェックインまでの時間をどうしようかと思っていましたが、ホテルに荷物を預けに行くと、「部屋の準備ができているのでアーリーチェックインできますよ」とのこと、本当に有り難かったです。おかげさまで深夜便の飛行機の疲れを取ることができました。 朝食ビュッフェも種類豊富で最高でした！
Menginap 3 malam pada Apr 2024
Respons daripada InterContinental Kuala Lumpur pada 17 Apr 2024
Dear Fumihiko,Thank you for taking the time to share this feedback with us. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Robert

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great hotel with friendly staff and excellent amenities.
Menginap 6 malam pada Apr 2024
Respons daripada InterContinental Kuala Lumpur pada 15 Apr 2024
Dear Robert,Thank you for the wonderful 5 out of 5 rating! We are pleased to receive compliments on our service and look forward to your next visit!Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Plamena

Menginap 7 malam pada Mac 2024
Respons daripada InterContinental Kuala Lumpur pada 29 Apr 2024
Dear Plamena,Thank you for the wonderful 5 out of 5 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Ishant

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I had a three-day stay that was absolutely delightful. The staff were exceptionally friendly and helpful. The buffet breakfast was excellent, and the location was peaceful and close to the Twin Towers. The highlight was Uncle Farah's kindness, making it a joyous experience for my son to feed the fish and turtles. It was a wonderful and memorable stay overall.
Menginap 3 malam pada Mac 2024
Respons daripada InterContinental Kuala Lumpur pada 29 Mac 2024
Dear Ishant,Thank you for taking the time to share a review. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation.My team and I look forward to welcoming you back with us again for many more incredible stays!Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Rhonda

Menginap 2 malam pada Mac 2024
Respons daripada InterContinental Kuala Lumpur pada 15 Apr 2024
Dear Rhonda,Thank you for the wonderful 5 our of 5 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Jay

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great customer service from staff easy access to taxis and petronas towers.
Menginap 1 malam pada Mac 2024
Respons daripada InterContinental Kuala Lumpur pada 25 Mac 2024
Dear Jay,Thank you for sharing a wonderful review of the hotel. It is always encouraging for our staff to receive such lovely feedback from our guests. On behalf of the team, we hope to welcome you back soon.Best Regards,Matthew EversonGeneral Manager

8/10 Baik

Sucharita

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mac 2024
Respons daripada InterContinental Kuala Lumpur pada 20 Mac 2024
Dear Sucharita,Thank you for the 4-star rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Miwa

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
毎日ミネラルウォーターが２本ずつ用意されて 部屋も綺麗にしてくれてました。 リネン類もきちんと補充してくれててさすがに インターコンだと思いました。 駅からすぐだったので空港まで行きも帰りも 電車移動も難なくできました 朝食ブッフェも多種あり毎日楽しめました また、行きたいホテルです
Menginap 5 malam pada Feb 2024
Respons daripada InterContinental Kuala Lumpur pada 12 Mac 2024
Dear Miwa,Thank you for sharing this wonderful experience at InterContinental Kuala Lumpur. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Daniel

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Well located, well maintained and good service.
Menginap 1 malam pada Feb 2024
Respons daripada InterContinental Kuala Lumpur pada 5 Mac 2024
Dear Daniel,Thank you for sharing this wonderful experience at InterContinental Kuala Lumpur. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Reeko

Menginap 2 malam pada Feb 2024
Respons daripada InterContinental Kuala Lumpur pada 21 Mac 2024
Dear Reeko,Thank you for the wonderful 5-star rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Masataka

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
駅からも近く ツインタワーの周辺も近く夜も楽しめます。 朝食も美味しくまた利用したいと思えるホテルでした。
Menginap 2 malam pada Feb 2024
Respons daripada InterContinental Kuala Lumpur pada 26 Feb 2024
Dear Masataka,Thank you for taking the time to share this feedback. We are glad to learn that you had a wonderful stay experience with us.My team and I look forward to your next visit to InterContinental Kuala Lumpur!Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Adel

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staffs are friendly and accommodating. The hotel itself is very clean and the room is spacious. The location is walking distance to KLCC tower and several shopping malls and coffee shop. Feel safe around the area.
Menginap 3 malam pada Feb 2024
Respons daripada InterContinental Kuala Lumpur pada 26 Feb 2024
Dear Adel,Thank you for sharing a wonderful review of our hotel. It is always encouraging for our staff to receive such lovely feedback from our guests. On behalf of the team, we hope to welcome you back soon.We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

KATSUYOSHI

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
価格に比してとてもラグジュアリーな空間を提供していただき感謝しています 場所も観光などに使いやすく、周りにスーパーや手軽に入れる飲食店があったのも便利でした
Menginap 3 malam pada Feb 2024
Respons daripada InterContinental Kuala Lumpur pada 26 Feb 2024
Dear KATSUYOSHI,Thank you for sharing this wonderful experience at InterContinental Kuala Lumpur. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Rubina

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The staff are very friendly and helpful, gave us useful information and advise. Can’t fault anything. TOP CLASS SERVICE and staff.
Menginap 4 malam pada Feb 2024
Respons daripada InterContinental Kuala Lumpur pada 22 Feb 2024
Dear Rubina, Thank you for sharing a wonderful review of our hotel. It is always encouraging for our staff to receive such lovely feedback from our guests. On behalf of the team, we hope to welcome you back soon.We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Suzanne

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very nice, clean hotel. Good size room
Respons daripada InterContinental Kuala Lumpur pada 22 Feb 2024
Dear Suzanne,Thank you for taking the time to share this feedback. We are glad to learn that you had a wonderful stay experience with us.My team and I look forward to your next visit to InterContinental Kuala Lumpur!Best Regards,Matthew EversonGeneral Manager

6/10 Boleh diterima

Vincent

Mengembara bersama pasangan
Sukakan: Kakitangan & perkhidmatan
The exercise machines are not well maintained. Bicycles were not in working order. Exercise mats were dirty and disgusting. Pool guys was working during regular hours, I was told to keep my feet off the lounge chair very impolitely as well.
Menginap 2 malam pada Feb 2024
Respons daripada InterContinental Kuala Lumpur pada 16 Feb 2024
Dear Vincent,Thank you for your honest review. At InterContinental Kuala Lumpur, we strive to provide our guests the best possible experience and I am sorry for the inconveniences caused during your stay. I have shared your feedback with the teams who constantly strive to improve our standards and services.We sincerely hope you will allow us another opportunity to welcome and delight you again at InterContinental Kuala Lumpur.Best Regards,Matthew EversonGeneral Manager

6/10 Boleh diterima

Sho

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Tidak sukakan: Kakitangan & perkhidmatan
Menginap 3 malam pada Feb 2024
Respons daripada InterContinental Kuala Lumpur pada 14 Feb 2024
Dear Sho,Thank you for sharing your rating of your recent stay with us. My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Sharmila

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 4 malam pada Feb 2024
Respons daripada InterContinental Kuala Lumpur pada 14 Feb 2024
Dear Sharmila,Thank you for the wonderful 5-star rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Roger

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The location was excellent; within walking distance to LRT and twin towers. The breakfast was excellent and the staff were all very helpful and kind. We enjoyed our stay.
Menginap 5 malam pada Jan 2024
Respons daripada InterContinental Kuala Lumpur pada 7 Feb 2024
Dear Roger,Thank you for taking the time to share a review. It has been our pleasure to make your stay a memorable one, and I am delighted to know that you have thoroughly enjoyed your vacation.My team and I look forward to welcoming you back with us again for many more excellent stays!Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Emad

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 2 malam pada Jan 2024
Respons daripada InterContinental Kuala Lumpur pada 22 Jan 2024
Dear Emad,Thank you for the wonderful 5/5 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Rajbans

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very comfortable rooms n located across ampang station very ideal
Menginap 2 malam pada Jan 2024
Respons daripada InterContinental Kuala Lumpur pada 22 Jan 2024
Dear Rajbans,Thank you for your wonderful review. We are so glad to hear that you had a comfortable stay with us. We look forward to welcoming you back soon at InterContinental Kuala Lumpur.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Samuel

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The hotel is very easy to get to whether using the public transport or walking. There are loads of restaurants and other amenities around.
Menginap 9 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 17 Jan 2024
Dear Samuel,Thank you for taking the time to share this feedback. We are glad to learn that you had a wonderful stay experience with us.My team and I look forward to your next visit to InterContinental Kuala Lumpur!Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Edis

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Super beliggenhed, god service og rent værelse.
Menginap 3 malam pada Jan 2024
Respons daripada InterContinental Kuala Lumpur pada 16 Jan 2024
Dear Edis,Thank you for sharing a positive review regarding your recent stay with us. We are glad to have made your stay a memorable one. Stay safe and well, as we hope to welcome you again soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Jean-Yves

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Perfection
Menginap 4 malam pada Jan 2024
Respons daripada InterContinental Kuala Lumpur pada 16 Jan 2024
Dear Jean-Yves,Thank you for the wonderful 10/10 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Hyunghak

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
매우 만족
Menginap 4 malam pada Jan 2024
Respons daripada InterContinental Kuala Lumpur pada 16 Jan 2024
Dear Hyunghak,Thank you for the wonderful 10/10 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Hyunghak

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
좋아요
Menginap 1 malam pada Jan 2024
Respons daripada InterContinental Kuala Lumpur pada 16 Jan 2024
Dear Hyunghak,Thank you for the wonderful 10/10 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

8/10 Baik

Markus

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
Sehr freundliches Personal. endlich mal ein Sauberes Badezimmer mit Wanne und Dusche!
Menginap 1 malam pada Jan 2024
Respons daripada InterContinental Kuala Lumpur pada 10 Jan 2024
Dear Markus,Thank you for sharing this wonderful experience at InterContinental Kuala Lumpur. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Sik Tak Kenny

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent
Staff are warm and helpful. You may get totally satisfied during your stay.
Menginap 2 malam pada Jan 2024
Respons daripada InterContinental Kuala Lumpur pada 10 Jan 2024
Dear SikTak Kenny,Thank you for taking the time to share this lovely review. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Warren

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent stay
Stayed 2 nights and was very satisfied from the valet service to my check out. Staff at the valet area was observant and quickly provided a lot for me to park when I told him that I am valet parking my car. After alighting, another staff was quick to assist with the luggage and bags that were unloaded from my car. Receptionist were friendly and helpful, and gave the keys to my room within minutes. Even though a baby cot was requested and acknowledged through the hotels.com app, the receptionist ensured that the room service provides the baby cot shortly after I reached my room. Room was clean and comfortable. Despite the long queue during breakfast, the staff were helpful in ensuring that the wait was not too long. Food were splendid with a plethora of choices which taste good as well. Hotel had its own nye countdown party which the hotel guests can join for free. Ideal for those who doesn't want to squeeze with the crowd. Excellent stay. If not for other commitments, wife actually said that she is OK to pay to stay a few more nights!
Menginap 2 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 9 Jan 2024
Dear Warren,Thank you for the lovely review of your recent stay experience and for counting down to 2024 with us! The team is indeed proud to have had the opportunity to serve you and show you their true hospitality from your arrival, up until your checkout. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you and your family have thoroughly enjoyed your vacation. We look forward to delighting you again soon at InterContinental Kuala Lumpur.Wishing you safe onward travels.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Yuka

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 6 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 9 Jan 2024
Dear Yuka,Thank you for the wonderful 5/5 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Sylvie

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Fantastic stay!
Great stay on fantastic location
Menginap 5 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 9 Jan 2024
Dear Sylvie,Thank you for the fantastic 10/10 rating! I am delighted to hear that you have thoroughly enjoyed your stay. My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Rie

Menginap 2 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 9 Jan 2024
Dear Rie,Thank you for the wonderful 5/5 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

8/10 Baik

JULIAN

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Awesome customer service
Me. Halim Nizarwan deserves a big thanks as at our arrival at the airport, and even though we were not on his calendar, he offered 100% + to be sure we were comfortable to take a safe transportation to the hotel. Also, in general the front desk and restaurant employees were eager to provide outstanding customer service. The only issue is about the food ; unfortunately is was not great as expected.
Menginap 4 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 8 Jan 2024
Dear JULIAN,Thank you for your lovely review. The team is indeed proud to have had the opportunity to serve you and show you their true hospitality. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you have enjoyed your vacation. We look forward to welcoming you back soon at InterContinental Kuala Lumpur.Best Regards,Matthew EversonGeneral Manager

2/10 Teruk

taichi

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
４人利用で予約したが、２人部屋に回された。エキストラベッドを要望したが無理と言われた。なんとか１台は入れてくれたが、チェックアウトまでベッドは３人しか利用できなかった。アメニティーも同じく、何度伝えても４人分はセットしてくれなかった。ベッドメイクはあったもののシーツの交換もされていない、部屋も浴室も清掃がされていない。シャワールームには、使用したあとの髪の毛が放置されたままであり、あちこちにホコリが溜りまくっていた。外国人からの嫌がらせがあっても、スタッフは適切な対応を取らずに放置されたままだった。インターコンチネンタルホテルの名が泣くとしかいえない。とても上位ランクのホテルとは思えない。クアラルンプールでは、二度とこのホテルを利用しない。
Menginap 1 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 9 Jan 2024
Dear taichi,Dear Thank you for your feedback and I truly regret to note that we did not meet expectations on this occasion. I have personally reviewed your comments and observations with our department heads for immediate address and rest assured that every effort is being made for continual improvement. Please accept my humble apologies for the inconvenience caused.We greatly appreciate your kind patronage and hope that your experience on this occasion will not mar your overall impression of the hotel. We look forward to the opportunity of welcoming you back to our hotel for a more seamless and delightful stay.Best Regards, Matthew Everson General Manager

2/10 Teruk

taichi

Mengembara bersama keluarga
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
スタッフの対応、部屋の清潔度など、とても上位ランクに値するサービスではなかった。二度とインターコンチネンタルクアラルンプールには、二度と宿泊しません。
Menginap 3 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 9 Jan 2024
Dear taichi,Thank you for your honest review. I am sorry we could not meet your expectations during your stay with us. We will look into your comments regarding your stay and hope to rectify them before your next visit.Best Regards, Matthew EversonGeneral Manager

10/10 Cemerlang

in hae

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 2 Jan 2024
Dear in hae,Thank you for the fantastic 10/10 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Timothy

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 2 Jan 2024
Dear Timothy,Thank you for the incredible 10/10 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Xiang

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Awesome stay
Menginap 2 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 2 Jan 2024
Dear Xiang,Thank you for sharing a wonderful review regarding your recent stay with us. We are glad to have made your stay a memorable one, and I am delighted to know that you have thoroughly enjoyed your vacation.My team and I look forward to your next visit to InterContinental Kuala Lumpur!Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Danilo

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
camere spaziose e pulite
Menginap 3 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 2 Jan 2024
Dear Danilo,Thank you for taking the time to share a review. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation.My team and I look forward to welcoming you back with us again for many more excellent stays!Best Regards,Matthew EversonGeneral Manager

10/10 Cemerlang

Anastasios

Menginap 2 malam pada Dis 2023
Respons daripada InterContinental Kuala Lumpur pada 31 Jan 2024
Dear Anastasios,Thank you for the wonderful 5/5 rating! My team and I look forward to welcoming you back soon.Best Regards,Matthew EversonGeneral Manager