very bad experience, even we had booked our family room(1 double and 1 twin bed) for 3 adults, but when we arrived hotel check in, the counter person was told us no room for us, he try to call his manager but nobody answer call, he told(lie) us he arrange suit room (same with family room 1 double and 1 twin bed) for us, ask us to accept it......
When we get room key and open the door, there was only 1 double bed.... we return to counter told him and ask for refund, we intend to look for other hotel, he rejected and said payment received no refundable...
we try ask him to arrange additional mattress he rejected....
at the end my child (14 years ago) sleep on the floor overnight..
