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Ulasan tentang Empire Suites @ Times Square

4 out of 5
Empire Suites @ Times Square
07-04, 7th Floor, Berjaya Times Square, Jalan Imbi, Kuala Lumpur

Ulasan

6.2
Penilaian 10 - Cemerlang. 2 daripada 13 ulasan" "
Penilaian 8 - Baik. 2 daripada 13 ulasan" "
Penilaian 6 - Boleh diterima. 5 daripada 13 ulasan" "
Penilaian 4 - Lemah. 3 daripada 13 ulasan" "
Penilaian 2 - Teruk. 1 daripada 13 ulasan" "

5.8/10

Kebersihan

5.6/10

Kakitangan & perkhidmatan

6.0/10

Kemudahan

5.6/10

Keadaan hartanah & kemudahan

Ulasan

8/10 Baik

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kebersihan, keselesaan bilik
A wonderful family retreat
Family reunion with the children & grandchildren. The 2 bedroom suite with separate shower & bathtubs attached to the designated bedroom is a great idea. The living room is spacious for the kids to run around. The kitchen has no stove but a microwave oven is available if some basic cooking is required. Overall a very comfortable & enjoyable family weekend stay . For improvements, the sofa set badly needs to be refurbished & a kid's channel added to the tv program
Menginap 3 malam pada Sep 2021

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
like - variety food and shopping outlets dislike - noise and heavy traffic
Menginap 3 malam pada Dis 2019

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama kumpulan
Overall seem ok, except the check-in process & dusty room. The security at lobby doesnt seem to be helpful, probably I dont speak malay. When I reach the lobby, I ask the security where to check-in, he just simply tell me the room is fully book, if u want u can call the police. In the end I had to call the person in charge to come downstairs to bring us up the room. I hope those suites owner could educate the security downstairs what is going on to avoid miscommunication.
Menginap 2 malam pada Ogo 2019

4/10 Lemah

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Not really a hotel. Felt cheated by Hotels.com
This is actually a short stay rental room rather than a hotel as you would expect from hotels.com. The lobby is actually the security desk for the residence tower. There are many similar operators whom I wonder whether they have proper licenses to operate as hotel. Room condition was far from desirable. Dusty floor that seemed to have not been vacuum for a considerable period of time. Very outdated furnishing, imagine cassette recorder (seemed broken) is one of the equipment. Baby cockroaches crawling around (killed at least 3). Kitchenette left with metal forks n spoons, no cup nor glasses. Hotels.com should really do something to avoid listing improper hotel setup.
Menginap 1 malam pada Jun 2018
Respons daripada Mr. Razu pada 23 Jun 2018
Thank you.

10/10 Cemerlang

Angie, Kuala Lumpur

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Wonderful stay !!
Overall facilities and location are great. One suggestion for Expedia to consider, wish seats are provided at the lobby as we have to wait at lobby before going up to the room or waiting at lobby for checking in/out processes.
Menginap 2 malam pada Jun 2018
Respons daripada Mr. Razu pada 23 Jun 2018
Thank you for good review.

10/10 Cemerlang

Sabbithi

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Good n clean
Respons daripada Md. Razu pada 11 Apr 2018
Dear Sir, Thank You.

6/10 Boleh diterima

jimmy, Malaysia

Tidak sukakan: Kakitangan & perkhidmatan
Staff very slow...I wait near lobby about 30minutes waiting the key..so sad...
Menginap 2 malam pada Mac 2018
Respons daripada Md Razu pada 5 Apr 2018
Thank you

4/10 Lemah

Andrew , Singapore

Tidak sukakan: Keadaan hartanah & kemudahan, keselesaan bilik
Empire Suites @ Berjaya Times Square.
Unit at 20-19 was terrible. Carpet was removed from hall bare floor was uncomfortable to walk on. No telephone. Lighting insufficient. Major water leak. Bathroom essentials barely enough. Toilet paper left on towel rack. No holder and no extras. Had to call twice to get some. Furniture cushions old and torn. Much more. Unit 36-19 slightly better but one room aircon not working
Menginap 3 malam pada Dis 2017
Respons daripada Razu pada 2 Feb 2018
Thank you for valuable feedback,

6/10 Boleh diterima

Jean-Luc

Sukakan: Keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
Accessibilité difficile chambre correct
Apparemment rejeté mon commentaire car pas en anglais Impossible de trouver le lobby a notre arrivée (tjrs pas trouver a ce jr) après avoir chercher longuement avec l'adresse au 7eme étage qq nous a fait venir une personne qui nous a emmener au 26eme étage pour faire les formalités. Une fois la chambre délivrée, nous avons demander a avoir une 2ème clé. Il sont venu a 22H10 pour nous la remettre (après 11H d'avion et 2 escales C sympa de réveiller les gens.) sinon, pas de sortie de bain/ chaussons Serviette sale (pas changées ts les jours) Cheveux en bordure de lit et salle de bain Armoire porte coincée difficile a ouvrir Demandé un adaptateur pour le courant (jamais été fourni) Ensemble vieillot.pour récupèrer notre caution de 40€ j'ai envoyer un mail la veille du départ ils sont venu nous la donner à 00H15 Lefèvre
Menginap 6 malam pada Sep 2017
thanks

4/10 Lemah

Pengembara yang disahkan

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Ogo 2017

6/10 Boleh diterima

CHI CHUEN

Sukakan: Keselesaan bilik
套房內洗手間地面滲水，可能是地下喉管爆裂 第一晚入住時發覺洗手間內的厠紙非常污糟，好像放了很久了沒有更換，我們需要到超市 買過一些新的來用。廚房晚上有曱甴出沒。
Menginap 4 malam pada Ogo 2017

2/10 Teruk

Pengembara yang disahkan

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Don't book this!!!!!
Cant believe EXPEDIA would offer such a shady so called hotel suite. No check in counter at lobby and security has no clue what this is. Had to call to personal cell number and shady guy came down to get us. Turns out these are private residence apartments that are rented out. The room was disgusting, blood stained bed sheets, mildew & soap stains in the bathrooms. No hot water, towels or soap. We checked in for 10 minutes and checked right out and luckily booked a hotel in the West wing of BERJAYA TIMES SQUARE where the real hotel is!!! Don't book this !!!!
Menginap 3 malam pada Jun 2017
Respons daripada Razu pada 9 Jul 2017
Whenever you want to book you have to understand first what you are booking. You should not blame Expedia directly. All over the world there are service apartment which are rented like hotel and you have to understand hotel and service apartments are not same. You stay for one day and mentioned here 10 minute. To tell a lie is not good. When you found this is service apartment which don't have facilities like hotel that time you decide not to stay and go to hotel and either you don't tell us anything that time about the problem. We also return back your money whereas we are not supposed to return that money as our contract. Anyway though we did not find any problem as you mentioned we apologies for that inconvenience. Thank you very much.

8/10 Baik

Nelson, Sydney ,Aus.

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Excellent location
Need strong communication system . Esp. Guest has no free Wi-Fi or int'l roaming . Need permanent check in / out counter in Shared Ground Floor area . Guest can't access to higher floor office direct for check in & check out . But it s very handy location .
Menginap 4 malam pada Jun 2017
Respons daripada Razu pada 9 Jul 2017
Thank you very much for your valuable comments. We will definitely work on your suggestions. As we are running service apartments here, management did not allow any check in counter in the ground floor area. This is our limitation.