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Reviews of alia damansara by Subhome

3.5 out of 5
alia damansara by Subhome
Empire Damansara, 2 Jalan PJU 8/8A, Damansara Perdana, Petaling Jaya, Selangor

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 22 reviews" "
Rating 8 - Good. 9 out of 22 reviews" "
Rating 6 - Okay. 5 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.4/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Roy

Disliked: Staff & service, property conditions & facilities, room comfort
Won't do it again.
Just stay with the normal hotel. Not sure why they allow sub selling of their rooms to another entity. But no Wi-Fi, TV doesn't work and zero support and service. Just pay the difference and stay with the normal hotel.
Stayed 3 nights in Aug 2019

4/10 Poor

Siow

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Why can’t provide invoice on the spot? Why can’t email invoice to me within 3 days? Please email me invoice ASAP! Subhome very poor service, very regret!
Stayed 1 night in Apr 2019

6/10 Okay

Chuck

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Reception counter please make more obvious.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Nothing specific. The shower area does not have a full slider. It can make the bathroom wetter than usual
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

6/10 Okay

Catherine, Penang

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable room. However, no bathrobe was provided which I thought should have as shown in the photos gallery. Free toiletries provided include shampoo and shower gel only. I have to get my own toothbrush in the nearest 7eleven. Parking is expensive.
Stayed 2 nights in Jan 2019

8/10 Good

Agnes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the neighbourhood, very quiet yet it’s got all u need u need. About 10 mins walk to ikea and the curves. Starbucks and a minimart conveniently located at the lobby. Rooms were stylish, pretty clean. Just lack towels which the staff got it for us quickly and toothbrush (don’t provide). A bit of noise with the ventilator, which amplifies in the silence of the night.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Subhome support team on 21 Sept 2018
Dear guest, thank you for taking the time to rank us we hope to serve you better next time so we can score 5 :)

8/10 Good

Verified traveller

Stayed 6 nights in Aug 2018
Response from Subhome support team on 21 Sept 2018
Dear guest, thank you for taking the time to rank us and we hope to serve you better next time so we can score 5! :)

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Fast checkin..located in an area near shopping malls.. Over all good stay
Stayed 1 night in Sep 2018
Response from Subhome support team on 21 Sept 2018
Dear guest, thank you for taking the time to rank us and we hope to serve you better next time so we can score 5! :)

10/10 Excellent

Prof Sureswaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking info provided is inaccurate
Service could be friendlier
Stayed 1 night in Aug 2018
Response from Subhome support team on 21 Sept 2018
Dear Prof, thank you for taking the time to share your great experience with and we hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Subhome support team on 21 Sept 2018
Dear guest, thank you for taking the time to rank us and sharing your great experience we hope to serve you even better on your next stay!

2/10 Terrible

Sylvia S C

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incident of lost passport and documents in the Hot
I left behind my folder and passport in the safe and didn't check out with that. Then for 3 weeks I fell I'll, so I'll that I didn't realised the missing document and pp. When I went to airport, then I realised passport was gone. I went to the hotel after remembering that I left them in the hotel and went back to see them about it. The manager told me the housekeeping unit did not report so they don't have it. I was very sad and went on to apply to replace my passport. I called the of the hotel and she told me the same story. No report of such case. However, when I was traveling back to Chaing Mai, the manager called me and said they found my document and pp, but it was not in the safe but regather in the room. My question is why it was not reported to the front desk, whether they r left in the room or safe, it should be reported? I went through a lot of stress to replace my passport, money up and down by grab to Putra Jaya immigration department and to the hotel, all cost are high because I stayed far away from these places. And then have to buy another ticket that cost me 1000 ringgit due to this incident. All in all I have lost ringgit 1500 plus the stress they caused me.
Stayed 2 nights in Jul 2018

6/10 Okay

Ronnie

Disliked: Staff & service
Average Condition
front counter a little slow … Hotel.com service is handled by someone not from the receptionist. I have to wait someone although there are 2 receptionist there. Parking fee is not included and no breakfast!
Stayed 2 nights in Jun 2018

8/10 Good

Prof Sureswaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, great view.
The room was excellent. And so was the service. However, if you are driving, then reconsider. the lobby security would not allow me to park my car to unload. After a long discussion, he allowed. Parking is chargeable. I paid RM 15 for parking from 12 midnight to 10am the next day. A little high for over night. And problems again when I was trying to pick up my wife after check out. They need to get their car coming to the lobby area system properly in place. Otherwise, a great hotel
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay! Amazing location!
The hotel is very clean and new. Its located near curve and a good spot if you wanna stay in damansara! Starbucks is downstairs if you need any drinks in the morning or night! Enjoyed our stay there!

8/10 Good

Valerie

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
Overall, the stay was good - good location, clean rooms, good price. But, during the day, the AC was at 16C and it was still really hot in the room. I suspect the AC only comes on at around 8PM, and is on central conditioning before.

8/10 Good

thirukumar, Penang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Hotel is nice

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but need to pay for parking
You have parking space but you need to.pay per entry.

6/10 Okay

Ngai li

Liked: Cleanliness

10/10 Excellent

Hans Gert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018