Well we had booked three comfort studios Paris one bedroom, which we booked a year in advance. The rooms were hardly comfortable, they were extremely small (couldn't swing a cat). We all lived out of a suitcase for the entire duration as the cupboard space was minimal, no draws at all. Falling over our suitcases was a common occurrence through the night. We tried to explain to reception via phone whether it would be possible to move to a larger room, not possible apparently.
The bathroom was that small you had to have the door open whilst in there, when seated on the toilet your knees touched the wall. The so called futon wash inded a stained mattress on the floor, unmaid, in a bunk style area with an unclimable, dangerous metal ladder, which was painful on the bottom of your feet.
The pillows in the rooms were also stained yellow, the maid didn't enter the rooms for the whole time we were there, we were forced to bag our rubbish, and we left the bag outside our room because it was unhigenic to leave it on our floor, it was never removed. Our towels should have been changed after 3 nights according to their itinerary, not the case. Tea/coffee was never topped up, and toilet roll ran out.
Overall the hotels.com adverting images, and information advertised misrepresented and misleaded the customer. (Deception).
I personally believe these apartments should not be advertised on your website as it damning your good reputation.
