6/10 Boleh diterima
CHUI FOONG
Mengembara bersama keluarga
20 Okt 2025
The property is well located but dated. Water stains are obvious (these are stains that are properly cleaned and maintained for a long time) on taps and metal parts of the rooms, especially in shower area of the room. The room also have rusty/poorly maintained wall (especially at the bottom of wall along the alley beside the shower). The room is also musty - requested for dehumidifier but the smell could not be removed. Given this is a 5 star hotel, it is much expected for the room to be better maintained.
We had paid for dinner buffet during our stay - as it is a dinner buffet, the used plates has to be constantly cleared off before we can get new rounds of food. The waitress was slow in keeping the used utensil and had an attitude despite having us to approach (politely) her for assistance in clearing our table at least 3 times. In fact, we noticed that she was selectively clearing other tables (clearing other tables more frequently, like every 5 mins or so) but kept ignoring us. She even hand signed she is busy with other table when their tables were not brimming with used plates and waste as compared to our table . We are unsure if this is discriminatory but it was an unpleasant experience. It heavily discounted our experience despite the good food and price.
In general, the stay was ok but for a 5-star hotel, we expected more.
CHUI FOONG
Menginap 4 malam pada Okt 2025
