Hi, Najihah! Thanks for rating us positively and we are sorry for the inconvenience may have caused to you. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Barbara

Thank you for your appreciation, Sylvain! We hope to give you a consistent service every time. Regards, Noah

Thanks for rating us positively! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Simon

Hi, We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Kevin

Hey, Roserlie! It is so disheartening to see our valued guest unsatisfied with our services. Surely, we will work upon your feedback to ensure a better experience in the future. Regards, Kevin

Hi, Timah! As per the feedback, it seems that your stay with us has not been up to the mark, however, we will definitely improve our services with our continuous efforts. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Zara

Hi, Michael! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you soon with a pleasant experience. Regards, Kevin

Something like this should not have happened, We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted within our team to take necessary measures so that such issues do not repeat. Regards, Zara

Glad to see that you have rated us positively, Do give us more chances to delight you in the future. Regards, Zara