Dear Dhanieya,Greetings from Holiday Inn Express Kota Kinabalu City Centre, where the Holiday Inn Express Hotel is a select-service/limited service brand that aims to deliver comfort and convenience at a great location and a great value price.Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed our buffet. Providing a delightful dining experience is very important to us, and we are glad to know that we were able to meet your expectations.We look forward to welcoming you back on your next visit to Kota Kinabalu.Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Conrad,Thank you for your feedback! We're delighted to hear that you had a positive experience with our staff and that they were helpful and friendly, even during your early morning arrival. Providing excellent customer service and ensuring our guests feel welcome are top priorities for us, and we're glad to hear that we met your expectations in this regard.If there's anything else we can assist you with during your stay or if you have any further feedback to share, please don't hesitate to let us know. We're here to ensure you have a comfortable and enjoyable experience at Holiday Inn Express Kota Kinabalu City Centre.We hope to have the pleasure of welcoming you back in the future!Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Charles,Thank you for choosing to stay at Holiday Inn Express Kota Kinabalu City Centre and for sharing your positive feedback with us.We're delighted to hear that our central location, cleanliness, and friendly staff contributed to an enjoyable experience during your stay. Ensuring our guests feel welcome and well taken care of is our top priority, and we're pleased to know that our team's hospitality met your expectations.It's also wonderful to hear that you enjoyed our buffet breakfast. We strive to provide a variety of options to cater to different preferences, and we're glad you found it to be good.Thank you once again for your kind words. We look forward to welcoming you back for another comfortable and enjoyable stay at Holiday Inn Express Kota Kinabalu City Centre in the future.Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Sng Kok Hoe,Greetings from Holiday Inn Express Kota Kinabalu City Centre where the Holiday Inn Express Hotel is a select-service/limited service brand that aims to deliver comfort and convenience at a great location and a great value price - thank you for your kind feedback!We are delighted to hear that you found our location to be convenient and our hotel to be clean and well-maintained. Ensuring everything is in working order is a top priority for us, and we're pleased that you had a comfortable stay with us. It's wonderful to know that you enjoyed our breakfast offerings and found them to be to your satisfaction.We appreciate your feedback regarding the challenge of crossing the roads to access the nearby food and shopping areas. We will certainly take this into consideration as we continually strive to enhance our guests' experience. Additionally, your suggestion for more movie channels is duly noted and will be looked into.Thank you for choosing to stay with us, and we are thrilled to hear that you plan to stay again in the future and would recommend us to others. Rest assured, we will continue to uphold the high standards of service that you experienced during your visit.Once again, thank you for your feedback, and we look forward to welcoming you back for another pleasant and comfortable stay.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Marina,Dear Guest,Thank you for your glowing recommendation! We're thrilled to hear that you found Holiday Inn Express Kota Kinabalu City Centre to be a very nice, clean, and beautiful hotel. It's wonderful to know that you enjoyed our breakfast offerings, and we're honored that you consider it the best ever. Providing a pleasant and comfortable experience for our guests is our top priority, and your recommendation means a lot to us. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We eagerly await the opportunity to welcome you back for another fantastic stay.Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Paul,Greetings from Holiday Inn Express Kota Kinabalu City Centre where the Holiday Inn Express Hotel is a select-service/limited service brand that aims to deliver comfort and convenience at a great location and a great value price.Thank you for your kind words! We are delighted to hear that you found our hotel nice and clean, and that our staff provided you with a pleasant experience. Providing a clean and comfortable environment, along with friendly and attentive service, is our top priority.We appreciate your feedback and look forward to welcoming you back for another enjoyable stay.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear YOKE TEOW,Thank you for choosing Holiday Inn Express Kota Kinabalu City Centre for your first stay with us. We are thrilled to hear that you had a very nice experience and that most of our hotel staff, especially the front desk team, were friendly and helpful during your visit.Providing exceptional service and ensuring our guests feel welcomed and valued are top priorities for us, especially for those experiencing our hotel for the first time. Your kind words serve as motivation for our team to continue delivering memorable experiences to all our guests.We are grateful for your feedback and your encouragement to keep up the good work. Rest assured, we will strive to maintain the high standards that have earned your satisfaction and trust.Once again, thank you for your patronage and for taking the time to share your positive experience. We look forward to welcoming you back for many more enjoyable stays in the future.Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear RENJIE,Thank you for taking the time to share your feedback following your stay at Holiday Inn Express Kota Kinabalu City Centre. We're thrilled to hear that you found our location excellent, especially being close to the seafood market, and that our service met your expectations. It's wonderful to know that our staff's friendliness and helpfulness contributed positively to your experience.We appreciate your feedback regarding the closed windows and the moisture in the shower room. We'll certainly look into ways to address these issues to enhance the comfort of our guests. Your comments are valuable to us as we continuously strive to improve our facilities and services.If there's anything else we can assist you with or if you have any further suggestions, please feel free to reach out. We value your patronage and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Gerrad De,Thank you for choosing to stay at Holiday Inn Express Kota Kinabalu City Centre and for taking the time to provide us with your feedback.We are pleased to hear that you had a good short stay with us. Your satisfaction is important to us, and we appreciate your kind words.While we are glad to hear that your overall experience was positive, we also value your feedback regarding breakfast. We continually strive to improve and enhance our offerings, and your comments will be shared with our team for consideration.Should your travels bring you back to Kota Kinabalu in the future, we hope to have the opportunity to welcome you back for another enjoyable stay. If there is anything specific we can do to make your next visit even better, please feel free to let us know.Warm regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Alison Renae,Thank you for awarding us a perfect rating of 5/5! We are thrilled to learn that you had such a positive experience during your stay at Holiday Inn Express Kota Kinabalu City Centre. Your feedback is truly appreciated, and it motivates us to continue providing excellent service to our valued guests.If you have any specific comments or suggestions on how we can further enhance your future visits, please don't hesitate to share. We look forward to hosting you again and ensuring another memorable stay.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Seow Chow,Thank you for providing feedback on your stay. We appreciate your rating of 4, and we're pleased to know that your experience was positive. If there are specific areas where we can improve to earn a higher rating next time, please feel free to share your thoughts. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for an even better experience.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Yuxu,Greetings from Holiday Inn Express Kota Kinabalu City Centre! We truly appreciate your kind feedback and are delighted to hear that you had a very pleasant trip with us. Our team takes pride in providing friendly and helpful service to ensure our guests' comfort and satisfaction.It's fantastic to know that you found your room spacious and well-furnished, offering great value for the price. We strive to deliver a comfortable and convenient experience for our guests, and we are pleased that we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back on your future trips to Kota Kinabalu.Best Regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Jeffrey,Thank you for sharing your feedback about your recent stay. We appreciate your honest comments and regret that certain aspects of your experience did not meet your expectations.We're pleased to hear that you found good dining choices in the fish market across the street. However, we apologize for any disappointment with our hotel bar/dining, including the pricing of wine and the quality of the lamb. Your feedback is valuable, and we will address these concerns with our team to make necessary improvements.Regarding the payment method, we apologize for any inconvenience. We'll review our policies and communication to ensure guests are well-informed about payment options.Thank you for bringing these matters to our attention, and we hope to have the opportunity to serve you better in the future.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Elsa,Greetings from Holiday Inn Express Kota Kinabalu City Centre! We are thrilled to receive your positive feedback, and we appreciate you taking the time to share your experience with us.It's wonderful to hear that our hotel's excellent location and buffet breakfast added to the enjoyment of your stay. We strive to provide a convenient and comfortable experience for our guests, and your satisfaction is our top priority.Thank you for your kind words about our staff. We are proud of our team, and it's always heartening to know that their efforts in providing a pleasant and helpful service have been noticed.We look forward to welcoming you back to Holiday Inn Express Kota Kinabalu City Centre for another delightful stay in the future.Best Regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Lily,Thank you for your positive feedback. We are delighted to hear that you appreciate the convenient location of Holiday Inn Express Kota Kinabalu City Centre and the variety of breakfast choices we offer.At Holiday Inn Express, we strive to provide a comfortable and enjoyable experience for our guests, and it's rewarding to know that you found the position of the hotel favorable and enjoyed the breakfast options.We appreciate your kind words and look forward to the opportunity to welcome you back for another pleasant stay.Best regards,Felicity VincentFront Office ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Fabian,Thank you for your valuable feedback on your recent stay at Holiday Inn Express Kota Kinabalu City Centre. We truly appreciate your input and are pleased to hear about your positive experiences during your visit.It's wonderful to know that you found our property to be in a quiet location while still being conveniently close to many malls and markets. We understand the importance of convenience for our guests, and your suggestion about using the Grab app for getting around in Kota Kinabalu is highly appreciated. This will undoubtedly be helpful for fellow travelers who wish to explore the city.Your observation about the limited pedestrian crossings and the warm temperatures in Kota Kinabalu is insightful and will certainly assist other guests in planning their trips effectively. Safety and comfort are paramount to us, and we will explore options to improve the pedestrian experience around the hotel.Once again, we appreciate your feedback, and we look forward to welcoming you back to our hotel in the future. If you have any more insights or suggestions, please do not hesitate to reach out to us. Your satisfaction is our priority.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centr

Dear Sian Leng,I'm glad to hear that you enjoyed the express check-out at Holiday Inn Express Kota Kinabalu City Centre. Your feedback is appreciated, and we always aim to provide a convenient and efficient experience for our guests. If you have any more comments or suggestions, please feel free to share them. We look forward to welcoming you back in the future.RegardsShashi PandeyHotel Manager

Dear Joyce,Greetings from Holiday Inn Express Kota Kinabalu City Centre!We sincerely appreciate your kind feedback regarding your recent stay with us. It warms our hearts to know that our staff's helpfulness and friendliness left a positive impression on you. Our team is dedicated to providing top-notch service, and your words of appreciation motivate us to continue delivering excellence.Our complimentary breakfast is designed to enhance your stay, and we are pleased to hear that you enjoyed it. We aim to cater to all aspects of your stay, ensuring your comfort and satisfaction.Your positive comments about our service at all levels are greatly valued and will be shared with our entire team.Thank you for choosing to stay with us, and we look forward to welcoming you back for another excellent experience.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Richard,Thank you for sharing your positive experience with us. We're pleased to hear that your late check-in was quick and easy, and that you found your room spacious and comfortable. It's also great to know that you enjoyed our breakfast offerings.We appreciate your feedback and hope to have the pleasure of welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the future for another comfortable and enjoyable stay.Best Regards,Shashi PandeyHotel Manager, Holiday Inn Express Kota Kinabalu City Centre

Dear Salvador,Thank you for your feedback. We're delighted to hear that you had a good stay at Holiday Inn Express Kota Kinabalu City Centre. Our team strives to provide comfort, convenience, and great value to all our guests, and it's wonderful to know that we met your expectations. If you have any further comments or suggestions, please don't hesitate to share them with us. We look forward to welcoming you back in the future.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear KIM JOO,Thank you for taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience during your stay at Holiday Inn Express Kota Kinabalu City Centre. At Holiday Inn Express, our primary goal is to offer our guests a comfortable and convenient stay at a great value. If you have any specific comments or suggestions for improvement, please feel free to share them with us. Your feedback helps us continuously enhance our services and make your future visits even more enjoyable.Once again, thank you for choosing Holiday Inn Express Kota Kinabalu City Centre. We look forward to welcoming you back in the future and providing you with another excellent stay.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Abiden Khairiana,Greetings from Holiday Inn Express Kota Kinabalu City Centre! We are thrilled to hear that you had a comfortable and enjoyable short stay with us. Our prime location near the airport and mall is designed to provide convenience to our guests, and we're delighted that it contributed positively to your experience.It's wonderful to know that you enjoyed our breakfast spread and found the rooms to be comfy. We take pride in offering a variety of options to cater to different tastes and preferences. Your kind recommendation means a lot to us, and we're glad that we were able to meet your expectations during your time with us.We're especially pleased to hear that our staff made a positive impression on you. Our team strives to provide exceptional service, and it's heartwarming to know that their efforts were appreciated.Thank you for choosing to stay with us and for taking the time to share your feedback. We look forward to welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the future for another delightful stay.Best regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Xia Feng,Greetings from Holiday Inn Express Kota Kinabalu City Centre.Thank you for your fantastic feedback! We truly appreciate your kind words about the cleanliness of our hotel and your recommendation. We take pride in providing a clean and comfortable environment for our guests, and we're delighted to know that it left a positive impression on you.Your endorsement means a lot to us, and we're thrilled to be considered one of the best options in Kota Kinabalu. Should your travels bring you back to the area, we would be honored to welcome you once again for another outstanding stay.Warm Regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Lian Choo,Greetings from Holiday Inn Express Kota Kinabalu City Centre!Thank you for taking the time to provide us with your feedback. We are thrilled to hear that you loved the cleanliness of our hotel.Maintaining a high standard of cleanliness is one of our top priorities, and we are delighted that our efforts have met your expectations. Our housekeeping team takes great pride in ensuring that every corner of the hotel is spotless and well-maintained.We believe that a clean and comfortable environment contributes to a pleasant stay, and we are pleased to know that you experienced this during your time with us.Once again, we sincerely appreciate your feedback and your kind words. It was a pleasure to have you as our guest, and we look forward to welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the future for another exceptional stay.Best regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Ai Ling,Greetings from Holiday Inn Express Kota Kinabalu City Centre! Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed your stay and that our hotel met your expectations in terms of cleanliness, friendly staff, comfortable beds, and good service.At Holiday Inn Express, we take great pride in maintaining a high standard of cleanliness throughout our property, and we are pleased that this aspect of your stay was to your satisfaction. Our dedicated housekeeping team works diligently to ensure that all areas of the hotel are kept spotless, providing a comfortable and enjoyable experience for our guests.We are thrilled to learn that our staff members were able to provide you with a warm and friendly service. Our team is committed to delivering excellent customer service and creating a welcoming atmosphere for our guests. Your kind words will be shared with them, as they serve as encouragement to continue delivering exceptional experiences.Comfortable beds are essential for a good night's sleep, and we are glad that you found our beds to be comfortable. We understand the importance of a restful stay, and our goal is to provide our guests with a relaxing environment to recharge and rejuvenate.Furthermore, we appreciate your positive remarks regarding our good service. We strive to go above and beyond to meet the needs of our guests and make their stay as seamless as possible. It is rewarding to know that our efforts have made a positive impact on your experience with us.Once again, thank you for your feedback and for choosing Holiday Inn Express Kota Kinabalu City Centre. We hope to have the pleasure of welcoming you back in the future and providing you with another exceptional stay.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Guest,Greetings from Holiday Inn Express Kota Kinabalu City Centre!Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had a very welcoming experience overall and that you found our hotel amazing. It's wonderful to know that our friendly and helpful staff made a positive impression on you.We appreciate your constructive comment regarding the breakfast items. Our team takes guest feedback seriously, and we will certainly address this issue with our kitchen staff to ensure improvements are made. We want to provide you with the best possible dining experience during your future visits.Thank you for considering Holiday Inn Express Kota Kinabalu City Centre as your first choice for your next stay. We look forward to welcoming you back and providing you with another exceptional experience. Please do not hesitate to reach out to us if there is anything we can assist you with in the meantime.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Kam Chee,Thank you for taking the time to share your review of your experience with us.The Holiday Inn Express Hotel is a limited-service/select-service brand that aims to deliver comfort and convenience at a great location and a great value price. As a select-service hotel, our free Express Start Breakfast comprises a rotating selection of local and international options, to provide a variety of food choices for our guests. However, we are sorry to hear that it was not to your expectations, and have shared your feedback with our Culinary Team, who continually reviews and refreshes our breakfast options to ensure that our guests enjoy positive dining experiences. We have taken note of the quick check-in & check-out process feedback.We hope to welcome you back again soon!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear Lesley,Greetings from Holiday Inn Express Kota Kinabalu City Centre!Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be clean and quiet. Providing a comfortable and serene environment for our guests is one of our top priorities, and we are thrilled that we were able to meet your expectations in this regard.Maintaining cleanliness throughout our property is of utmost importance to us, and we are proud to have exceeded your expectations in this area. Our housekeeping team works diligently to ensure that all areas of the hotel are kept tidy and spotless, providing a pleasant and refreshing atmosphere for our guests.We also understand the value of a peaceful environment, as it plays a significant role in ensuring a relaxing and restful stay. Our dedicated staff works tirelessly to maintain a tranquil atmosphere throughout the hotel, allowing our guests to unwind and rejuvenate.Thank you for acknowledging our efforts. Your kind words serve as motivation for our team to continue delivering exceptional service and maintaining our high standards. We truly appreciate your feedback, as it helps us continually improve and provide an even better experience for our guests.We hope to have the pleasure of welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the near future. Should you have any further comments or requests, please do not hesitate to contact us.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Ramona,Thank you for taking the time to write a review of your experience with us. At Holiday Inn Express, we aim to offer a hassle-free stay with comfort, security & convenience at a great location and at a great value price that includes free bites & free bytes to all our guests. Thank you for taking the time to share your feedback with us and for your positive comments regarding your stay.We look forward to giving you a great experience during all your future stays with us. STAY SMART With us! Best Regards, Shashi PandeyHotel Manager

Dear Ramona,Greetings from Holiday Inn Express Kota Kinabalu City Centre.We are delighted that you enjoyed your stay with us including all the Hallmarks of the Holiday Inn Express brand which aims to deliver comfort & convenience at a great location and a great value price supported by IHG’s clean promise and friendly staff. Thank you for sharing your review of your experience with us. It is feedback such as yours that will help us to continue delivering our best.We hope to bring joy & satisfaction during all your future stays with us!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear KAI QUAN,Greetings from Holiday Inn Express Kota Kinabalu City Centre!We sincerely apologize for the unpleasant experience you encountered during your recent stay with us. We deeply regret that our staff displayed a level of irresponsibility and a rude attitude, which is certainly not reflective of the high standards of service we strive to provide.We take your feedback seriously, and we assure you that we will address the issues you have raised with utmost urgency. Our team will be thoroughly retrained to ensure that such behavior is not repeated, as we strongly believe in providing warm and friendly service to all our guests.We understand your disappointment and frustration, and we genuinely regret that we failed to meet your expectations. We value your feedback and will use it as an opportunity to learn and grow, striving to deliver a superior experience for our guests in the future.We hope that you will consider giving us another chance to make it right should your travels bring you back to Kota Kinabalu. We are committed to making your next stay a truly enjoyable one.Warm regards,Shashi PandeyHotel ManagerHoliday Inn Express Kota Kinabalu City Centre

Dear Ming Choo,Greetings from Holiday Inn Express Kota Kinabalu City CentreWe are delighted that you enjoyed your stay with us including all the Hallmarks of the Holiday Inn Express brand which aims to deliver comfort & convenience at a great location and a great value price supported by IHG’s clean promise and friendly staff. We are also happy that you enjoyed the Service of our Team.Thank you for sharing your review of your experience with us. It is feedback such as yours that will help us to continue delivering our best.We hope to bring joy & satisfaction during all your future stays with us!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear SHIRLEY,Greetings from Holiday Inn Express Kota Kinabalu City Centre.Thank you very much for your kind feedback and for giving us a 5-star rating! We're thrilled to hear that you enjoyed your experience with us and we hope to have the pleasure of serving you again in the future.Sincerely, Shashi PandeyHotel Manager

Dear Vivien,Thank you for choosing to stay with us at Holiday Inn Express Kota Kinabalu City Centre and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay and were pleased with the friendliness and helpfulness of our staff, the comfortable beds, and the breakfast buffet with its variety of options. We are also happy to know that you appreciated the to-go cups and paper bags provided for your convenience.We appreciate your feedback regarding the cleanliness of the shower and the bathroom floor, and we will ensure that our housekeeping team pays more attention to these areas in the future. We take cleanliness very seriously, and we apologize for any inconvenience this may have caused you.We are glad to hear that our hotel's location was convenient for you and that you enjoyed the self-service laundry room. It is always our goal to provide our guests with the most convenient and comfortable stay possible.Thank you for your kind words, and we look forward to welcoming you back to Holiday Inn Express Kota Kinabalu City Centre in the future.Best regards,Shashi PandeyHotel Manager, Holiday Inn Express Kota Kinabalu City Centre.

Dear Magdalen,We are delighted that you enjoyed all the Hallmarks of the Holiday Inn Express Brand which aims to provide our guests with comfort and convenience at a great location and at a great value price that includes free bites & free bytes.Thank you for sharing your review. We hope you enjoy all your future stays with us!STAY SMART With us !Warm RegardsShashi PandeyHotel Manager

Dear Chong,We are delighted that you enjoyed all the Hallmarks of the Holiday Inn Express Brand which aims to provide our guests with comfort and convenience at a great location and at a great value price that includes free bites & free bytes.Thank you for sharing your review. We hope you enjoy all your future stays with us!STAY SMART With us !Warm RegardsShashi PandeyHotel Manager

Dear Dhanieya,Greetings from Holiday Inn Express Kota Kinabalu City CentreWe are delighted that you enjoyed your stay with us including all the Hallmarks of the Holiday Inn Express brand which aims to deliver comfort & convenience at a great location and a great value price supported by IHG’s clean promise and friendly staff. We are also happy that you enjoyed the complimentary Express Start Breakfast.Thank you for sharing your review of your experience with us. It is feedback such as yours that will help us to continue delivering our best.We hope to bring joy & satisfaction during all your future stays with us!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear Emma,Thank you for your recent stay with us and for taking the time to share your feedback. We're delighted to hear that you enjoyed our "Grab and Go" breakfast option, which is designed to make it easier for our guests who are on-the-go to start their day off right. We're glad that it was helpful to you as you hiked Mount KK.We are also happy to know that your stay was just what you needed after a grueling hike. We strive to provide all of our guests with a comfortable and enjoyable stay, and we're thrilled to know that we achieved that goal during your visit.We hope that you will choose to stay with us again in the future, and we look forward to welcoming you back soon.Best regards,Shashi PandeyHotel Manager

Dear RUTH,Thank you for sharing your review of your experience with us. It is feedback such as yours that will help us to improve where we lack and keep up with what we are doing right.The Holiday Inn Express Hotel is a select-service brand that aims to deliver comfort & convenience at a great location and a great value price. We are happy that you enjoyed the Hotel location & the Service of our Team.We hope to serve you again when your travel needs are better suited to what we offer!STAY SMART With us!Warm RegardsShashi PandeyHotel Manager

Dear Fatima,Greetings from Holiday Inn Express Kota Kinabalu City CentreWe are delighted that you enjoyed your stay with us including all the Hallmarks of the Holiday Inn Express brand which aims to deliver comfort & convenience at a great location and a great value price. We are also happy that you enjoyed the Service of our Team.Thank you for sharing your review of your experience with us. It is feedback such as yours that will help us to continue delivering our best.We hope to bring joy & satisfaction during all your future stays with us!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear Sugandhi,Greetings from Holiday Inn Express Kota Kinabalu City Centre.We are excited that you liked the friendliness of the staff who are always willing to go the extra mile to fulfill guest requests.Looking forwards to welcoming you again on your next visit.Warm RegardsShashi PandeyHotel Manager

Dear Charlene,Thank you for sharing your review of your experience with us. It is feedback such as yours that will help us to improve where we lack and keep up what we are doing right.The Holiday Inn Express Hotel is a select-service brand that aims to deliver comfort & convenience at a great location and a great value price. We are happy that you enjoyed the Hotel location & the Service of our Team.We hope to serve you again when your travel needs are better suited to what we offer!STAY SMART With us!Warm RegardsShashi PandeyHotel Manager

Dear Esther,Thank you for sharing your review of your experience with us. It is feedback such as yours that will help us to improve where we lack and keep up what we are doing right.The Holiday Inn Express Hotel is a select-service brand that aims to deliver comfort & convenience at a great location and a great value price. I am very sorry that you could not experience the Express experience. Let me know what I can do to make it right for you.We hope to serve you again when your travel needs are better suited to what we offer!STAY SMART With us!Warm RegardsShashi PandeyHotel Manager

Dear Anonymous,Greetings from Holiday Inn Express Kota Kinabalu City Centre.We are delighted that you had a comfortable stay with us.Thank you for sharing your feedback and for choosing to stay with us again. Your comments will surely help us to continue delivering our best.We hope to bring joy & satisfaction during all your future stays with us!STAY SMART With us!Warm RegardsShashi PandeyHotel Manager

Dear mathew,Greetings from Holiday Inn Express Kota Kinabalu City CentreWe are delighted that you enjoyed your stay with us including all the Hallmarks of the Holiday Inn Express brand which aims to deliver comfort & convenience at a great location and a great value price. We are also happy that you liked the clean and modern hotel.Thank you for sharing your review of your experience with us. It is feedback such as yours that will help us to continue delivering our best.We hope to bring joy & satisfaction during all your future stays with us!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear SYED NASIRIN BIN SYED ZAINOL ABIDIN,Thank you for taking time and rating our services. . It is feedback/rating such as yours that will help us to continue delivering our best and improve where we lack. I understand that your request for free late check-out at 4 pm was not fulfilled by the hotel but we gave you a 2 pm check free check-out. Please understand late checkout is subject to availability and extra charges.We hope to bring joy & satisfaction during all your future stays with us!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear Caryn,Greetings from Holiday Inn Express Kota Kinabalu City CentreThank you for taking time and leaving a perfect rating.We take feedback from our guests very seriously and are keen to improve our offerings to satisfy the needs of our guests.STAY SMART With us!Warm RegardsShashi PandeyHotel Manager

Dear Ling,Thank you for taking the time to tell us about your experience at Holiday Inn Express KOTA KINABALU CITY CENTRE and finding it better than your expectation.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express Kota Kinabalu City Centre.STAY SMART With us!Best Regards,Shashi PandeyHotel Manager

Dear Sion,We are delighted that you enjoyed all the Hallmarks of the Holiday Inn Express Brand which aims to provide our guests with comfort and convenience at a great location and at a great value price that includes free bites & free bytes. Thank you for your recommendation as well as for sharing your review. We hope you enjoy all your future stays with us!STAY SMART With us!Warm RegardsShashi PandeyHotel Manager

Dear Lew,Greetings from Holiday Inn Express Kota Kinabalu City Centre.Thank you for finding the hotel a nice place supported by a clean environment and good hospitality.We hope to bring joy & satisfaction during all your future stays with us!STAY SMART With us!Best Regards,Shashi PandeyHotel Manager