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Reviews of Crown Garden Hotel

3 out of 5
Crown Garden Hotel
PT 302 & 303, Jalan Kebun Sultan, Kota Bharu, Kelantan

Reviews

6.6
Rating 10 - Excellent. 2 out of 31 reviews" "
Rating 8 - Good. 12 out of 31 reviews" "
Rating 6 - Okay. 9 out of 31 reviews" "
Rating 4 - Poor. 7 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

CHEE KHEONG

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Old and dirty towels. Staff respond is poor.
Stayed 2 nights in Apr 2022

6/10 Okay

dalila

Business traveller
Liked: Cleanliness, staff & service
very afffordable. not expect so much. basic amenities availble. but the hotel is bit too old. but value the money
Stayed 1 night in Oct 2021

8/10 Good

LIM

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Ramli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
At price, it worth staying
Location is good with shopping centre nearby with just a walking distance. There a lot of eateries around. As for the room, there is a tv but only 2 channel to view. Front desk staff are kind and very helpful
Stayed 2 nights in Feb 2020

6/10 Okay

Lim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Good location. Services are quite poor. A lot of items are only available upon request
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2020

8/10 Good

Norazlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Hasbullah on 30 Sept 2019
Thank you

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Hasbullah on 30 Sept 2019
Thank you

6/10 Okay

Hui Ming

Disliked: Cleanliness, staff & service
location is good but not the hotel condition
Hotel location is good n convenient. many stalls along the street. there's one famous nasi ayam kukus nearby but very long queue. the receptionist is very friendly n too bad forgotten to mark her name. the rest of the staff so so ... no smiling face n no greeting at all. housekeeping service is very poor too. hotel condition is old n it would rate better / attract more guests if they can improve & re touch~up the hotel.
Stayed 1 night in Sep 2019
Response from Hasbullah on 12 Sept 2019
Thank you for your comment. The hotel is making improvements to the problem.

6/10 Okay

Henry, Ipoh, Perak DR

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
The only LIKE that I love most.. Is the LOCATION as its everybody's preferred CHOICE : there are 3 banks, Food are aplenty... all within walking distance...
Stayed 2 nights in Jul 2019
Response from has on 2 Aug 2019
Thank you..

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
some staff give very excellent servis.. keep it up
Stayed 2 nights in Apr 2019

6/10 Okay

Juliana, Penang, My

Liked: Staff & service
Pros: Nice reception Clean room Cons: No towel until 12am very bad Sound proofing bot good and we can here all the noise from banquet hall for cny dinner Bed is too soft Room quite small
Stayed 1 night in Feb 2019

6/10 Okay

Faizulzila

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tv rosak, Telefon bilik rosak
Stayed 1 night in Feb 2019

6/10 Okay

Mun

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2018

4/10 Poor

Tan, Kelantan

Liked: Cleanliness
Disliked: Property conditions & facilities
Unpleasant experience
The door of the room can’t open. I call the receptionist and promised to come up to solve it. Waited for more than ten minutes, no come up. Go down to the reception counter and a man follow me to solve it It should not happen this way
Stayed 1 night in Oct 2018

8/10 Good

SAADATUL NAFISAH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2018

2/10 Terrible

Nur syafiqah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty place , comforter not change very smelly room
Stayed 1 night in Sep 2018

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Good location but room lack of view
Good location, at a quiet corner but within walking distance to shopping and eateries. Room was small and had no view. My window was facing another room's window. Breakfast lacks variety.
Stayed 1 night in Jul 2018

4/10 Poor

KAZUHIRO

Disliked: Cleanliness, property conditions & facilities, room comfort
No Standard
Room is very smelly. No windows.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, good value
Nice location with good wifi. they have acceptable breakfast spread. Parking could be an issue if they have events like wedding dinner at night
Stayed 3 nights in Nov 2017
Response from HASZ on 8 Dec 2017
WE HAVE THE FULL PARKING PLACE. IF NEEDED TO THE MARRIAGE OR SEMINAR COURSE.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Never Again.
I paid extra to get deluxe room but given a room without window. I believe they purposely choose the room for online customer.The hotel location is at secluded area and you don't feel safe to walk arround especially if you are alone.

4/10 Poor

Gregory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Positives: Location is good...in Chinatown itself with loads of food everywhere. Friendly staff. Negatives: Hotel needs a huge revamp. The condition of the room I stayed is worn & old. not worth the money. Small vs other hotels I stayed before within tht price range. Slow wifi. Old box TV...not even flat screen. Moldy toilet tiles. Even the chrome on the shower severely corroded. Unless they do a major upkeep of the hotel, I can safely say I will not stay here again.

4/10 Poor

Cris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room cleanest very bad.

10/10 Excellent

chien yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

chien yong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

zainab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and comfortable hotel
I enjoyed my stay at this hotel. Shopping malls nearby. Receptionist very polite

8/10 Good

CHOON LENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

ABDUL GHAFAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winziges Zimmer
Als wir ankamen, wurde uns erklärt daß es immer wieder zu Stromausfällen kommen wird! Das hielt die meisten Gäste davon ab überhaupt einzuchecken! Zimmer sind winzig und abgewohnt. Preis für das Gebotene viel zu hoch. Früstück war auch aus Mangel an Gästen völlig unzureichend.