Swiss Consulate

We had such an amazing experience at this resort that I don’t know where to start and who to include. Overall the resort itself is equipped with everything you need, very clean, the villas are comfortable and conveniently located. The Mulberry staff were such gems that we looked forward to breakfast every morning and the conversations we had with all the staff were heart warming. Firstly Mr Romanus was absolutely professional yet kind, humble and accommodating at the same time. Noviani was a beautiful young lady with a vibrant presence and she never failed to put a smile on our faces. She even sang a beautiful song for us which made my husband and I feel so special and emotional it was a very beautiful moment for us. Redy was our buddy and he just knew what we needed and wanted. He would set up our table and turn down the music before we even needed to ask so his attention to detail was something else. He was funny, kind, helpful and overall just a great young man. Yuni is a trainee but rest assured she was just as hard working, kind and accommodating as the rest of them. She added just a fresh innocent vibe to our stay. Eri, Ayu, Tini and Putu were all welcoming, helpful and we knew we could count on them. The front desk staff have a special place in our hearts. First of all Tama should absolutely always be at the front desk! He is an absolute legend and took the best care of us. Melani also has a special place in our hearts as she went out of her way for us consistently

Overall good. Did not get the ajoining rooms or single beds that we booked. So our kids were not next to us. Need to do better than this for family bookings. Recommend drinks on the beach as they serve warm beer at the pool.

I had a fabulous stay at Merusaka. The staff were warm, attentive, and genuinely lovely throughout. My room was beautiful, and housekeeping did an excellent job keeping everything spotless each day. I really appreciated the option of an à la carte breakfast — the food was freshly prepared and the setting felt calm and relaxed. In contrast, the main buffet restaurant was quite crowded, and the variety and quality didn’t quite meet expectations. There were also a noticeable number of flies around the food. That aside, the grounds are stunning and the resort offers a great range of facilities, making it an overall enjoyable stay.