2/10 Teruk
Monjurul
Mengembara bersama keluarga dan kanak-kanak
2 Sep 2025
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
As a returning guest, I am deeply disappointed with my recent stay at this hotel. While our first visit was excellent, this second experience fell significantly short of expectations.
The service quality has deteriorated considerably, particularly at the front desk. Despite having confirmed reservations for two superior rooms, we faced numerous challenges:
Major Issues Encountered:
1. Unresponsive customer support phone line
2. Extended check-in delays due to "rooms not being ready"
3. Room type discrepancy - given lower category rooms than booked, with a casual suggestion to "adjust for one night"
4. Misleading website photos - advertised images are from the original building, while we were placed in the new building without reception facilities
5. Extremely poor room service responsiveness requiring multiple follow-ups
The staff's default response to any concern was simply "this is our policy," showing little regard for guest satisfaction.
For a hotel charging premium rates, the service standards are unacceptably low. The disconnect between price point and service quality is striking.
Given this unsatisfactory experience, I cannot recommend this hotel for family stays and will not be returning.
Monjurul
Menginap 2 malam pada Ogo 2025
