8/10 Baik
Dianne
11 Ogo 2025
Sukakan: Kakitangan & perkhidmatan
The villa we were first put in was very run down. Taps rusty, stain marks and poor water pressure in the shower. We complained to management and they arranged to shift us to a different villa the next day. The second villa looked to be better than the first. However when I went to have a shower, I nearly flooded the bathroom because the rain shower drain was blocked. I swapped to the shower over the bathtub and the bathtub filled with water because that drain was also blocked. Rang management again and they sent a technician to fix the drains. He put acid down the drains. This fixed the bathtub but not the rain shower. Spoke to management again and they had to get someone to dig up the pipes. They found a tree root in the pipe. By removing that they fixed the blockage. After that everything was ok. This isn’t what you should have to deal with on holidays. However the staff and manager were always polite and friendly and responded to our complaints. They also gave us a complimentary transfer to the airport when we left. In saying that I am not sure why the previous tenants did not point the problems out to management. Blockages like what we had must have been there before we got there
Dianne
Menginap 7 malam pada Jul 2025