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Ulasan tentang Sheraton Samui Resort

5 out of 5
Sheraton Samui Resort
86 Moo 3 Chaweng Noi Beach, Bophut, Koh Samui, Surat Thani

Ulasan

8.6

Cemerlang

Penilaian 10 - Cemerlang. 199 daripada 435 ulasan" "
Penilaian 8 - Baik. 176 daripada 435 ulasan" "
Penilaian 6 - Boleh diterima. 32 daripada 435 ulasan" "
Penilaian 4 - Lemah. 17 daripada 435 ulasan" "
Penilaian 2 - Teruk. 11 daripada 435 ulasan" "

8.8/10

Kebersihan

8.6/10

Kakitangan & perkhidmatan

8.0/10

Kemudahan

8.2/10

Keadaan hartanah & kemudahan

8.0/10

Mesra alam

Ulasan

6/10 Boleh diterima

SANG HEE

Sukakan: Kakitangan & perkhidmatan
The staff and services were very nice. However, the place has been aged so it was noisy with air-conditioning. Also, the transport cost was quite expensive to go out of the hotel to town. Honestly, I will book other hotel in Ko Samui next time with the moneys.
Menginap 5 malam pada Apr 2024

10/10 Cemerlang

ERICA

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The property was rustic and beautiful, beach was excellent and so pretty, staff fantastic and highly accommodating. We would definitely staff here again without a second thought. 5***** Service with a smile.
Menginap 7 malam pada Apr 2024

10/10 Cemerlang

Shinya

Menginap 3 malam pada Apr 2024

10/10 Cemerlang

Roberto

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Fantastic grounds. Shame there weren't more activities. Staff and food were superb
Menginap 14 malam pada Mac 2024

4/10 Lemah

Charlotte

Mengembara bersama keluarga dan kanak-kanak
Tidak sukakan: Keadaan hartanah & kemudahan
The hotel is really old and both pools can not really be used by children, because of sharp stones. The water is also more brown inside the pool and looks not inviting. The sunbeds are partly broken. The kids club is dangerous for kids, because of stones and so many broken toys.The whole hotel and rooms are old and not at all stylish or appealing. To me it looks like a 3 stars hotel. Considering other hotels in Thailand, it is really below the standard. I would have not expected that from a Sheraton hotel.
Menginap 6 malam pada Mac 2024

10/10 Cemerlang

Michael

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
All the staff at this property are very respectful and helpful. Although built on a hillside, transport is immediately available via golf buggy if required. The choice at breakfast is amazing and caters for all nationalities. The areas are clean and well cared for, although our room was in need of a small amount of maintenance which cannot be avoided with continuous use. The issue we had with the room was rectified within 30 minutes of being reported. Well done to everyone at the resort, we will be returning in 2025.
Menginap 6 malam pada Mac 2024

10/10 Cemerlang

Lindsay

Mengembara bersama pasangan
The most outstanding feature was the beautiful, kind staff.
Menginap 13 malam pada Mac 2024

10/10 Cemerlang

Richard

Menginap 13 malam pada Feb 2024

10/10 Cemerlang

Michael

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Offbeat path, quiet, great breakfast, nice pool, and clean beach.
Menginap 2 malam pada Feb 2024

10/10 Cemerlang

Mala

Menginap 5 malam pada Feb 2024

6/10 Boleh diterima

JEAN PIERRE

Sukakan: Keselesaan bilik
Menginap 3 malam pada Feb 2024

10/10 Cemerlang

Ronald

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The staff are so wonderful, from front desk, restaurants, pool staff. They're so polite, helpful, provide great customer service! This made our stay at the hotel memorable. The surrounding is well kept and very nice. The room/bathroom are very spacious but an upgrade of the furniture to Sheraton Standard would be nice. The food in the restaurant are great. Longtay restaurant has authentic Thai dishes. We love the Blue Monkey Bar. Overall we had a very nice stay at Sheraton
Menginap 8 malam pada Jan 2024

8/10 Baik

Danny

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik
Menginap 10 malam pada Jan 2024

4/10 Lemah

Tam Robert

Mengembara bersama pasangan
Tidak sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Believe the reviews!! This place is not what it appears to be. The property has so much potential but it has clearly been let go for many years. The positives: - Gardens are nice and well-kept. - Food is nice at the restaurant(s). - Nice beachfront location with plenty of chairs available. The negatives: - The check-in agent immediately advised us that we should have booked through them directly and not through Expedia (I thought this was very inappropriate). - Rooms situated close to the road are super noisy as it's next to the highway and you can hear cars/motorcycles accelerating up the hill all night. - Air-conditioning is noisy and needs to be replaced - Rooms are scuffed and worn, need a complete renovation/repaint. - The 'Mediterranean' style of the external buildings does not suit the area and makes the buildings look dirty/run down from the outside. - The Pools are okay, but there is no 'wow' factor like a swim up bar. The pool close to the ocean needs to be bigger/deeper etc. I booked a 5 star hotel expecting an amazing experience for our honeymoon (as the professional pictures depict). Wee requested to be moved to a quieter room, so they moved us to a much better room in a quieter part of the resort. Still, most of the negative factors remained. So we ended up leaving halfway through, forfeiting half of our already paid room with no refund. We cut our losses and moved to a much better 5 star resort.
Menginap 8 malam pada Jan 2024
Respons daripada Sheraton Samui Resort pada 12 Feb 2024
Dear Mr. Tam Robert,We extend our sincere gratitude for the time you have taken to provide us with your invaluable feedback.Following a comprehensive investigation into your recent visit to our establishment, we wish to convey our heartfelt apologies for the disruptions you encountered during your stay with us.We once again extend our sincerest apologies for any inconvenience you may have experienced. Your feedback holds great importance to us, and we are committed to enhancing our services based on the insights you have provided.Should you have any further inquiries or require assistance, please do not hesitate to contact us directly. We eagerly await the opportunity to welcome you back in the future, ensuring a seamless and pleasurable experience.

6/10 Boleh diterima

Lisa Brandt

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Pris lever ikke op til standard!
Smukke omgivelser ..men hotellets værelser bar præg af slid …trænger i den grad til en opgradering ! Rengøring var næsten ikke eksisterende … Det eneste der var godt var beliggenheden ved stranden og maden var god både morgen mad og restaurant !
Menginap 5 malam pada Jan 2024

10/10 Cemerlang

Stefan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Beautiful beachhotel
We had an absolutely beautiful stay in the Sheraton Samui Resort, it is just 20 minutes from the Airport and lots of Restaurants , Shops and Massage Parlours. The resort is build on multilevel with two very nice pools, the second pool is by the beach. The breakfast comes in a buffet and let no questions open, you find all kind of food. Amazing. Our room was spacious with a nice balcony to the sea.
Menginap 5 malam pada Jan 2024

10/10 Cemerlang

Enrico

Menginap 3 malam pada Jan 2024

2/10 Teruk

Paul

Tidak sukakan: Kakitangan & perkhidmatan
Menginap 9 malam pada Dis 2023

10/10 Cemerlang

Manfred

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 8 malam pada Nov 2023

8/10 Baik

Craig, Lane cove

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
The property is old and outdated for a five star resort. The staff are friendly and the food is good though
Menginap 1 malam pada Dis 2023

10/10 Cemerlang

Marina

Menginap 14 malam pada Nov 2023

10/10 Cemerlang

FRANTZ

Menginap 7 malam pada Dis 2023

10/10 Cemerlang

Max

Menginap 10 malam pada Nov 2023

10/10 Cemerlang

Danny

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Amazing staff, very clean property and incredible food.
Menginap 1 malam pada Dis 2023

10/10 Cemerlang

Abhijat

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Excellent service - very polite and helpful staff. Good and convenient location. Overall a very pleasant experience
Menginap 3 malam pada Nov 2023

10/10 Cemerlang

Adam

Menginap 5 malam pada Nov 2023

10/10 Cemerlang

McKee

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Really lovely overall. I went with my 5 and 10 year old children and they loved it. The staff were incredible. I always notice the smallest of details and rated their cleanliness as 4 stars but overall still a great place.
Menginap 6 malam pada Okt 2023

10/10 Cemerlang

Silvia

Menginap 5 malam pada Sep 2023

8/10 Baik

MARY

Menginap 5 malam pada Sep 2023

10/10 Cemerlang

Alfred

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Very nice and romatic place
Menginap 6 malam pada Sep 2023

10/10 Cemerlang

Dominik

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 5 malam pada Ogo 2023

10/10 Cemerlang

Melissa

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Our stay was amazing! The level of service was top notch. Our suite was spacious and beautiful; it was very comfortable for a family of 6. The pool right along the beach was perfect, and the staff was so helpful and made sure we had everything we needed promptly, helped set up transportation when needed, and made us feel welcome. They seemed to always know what we needed, even without us asking. I would definitely stay here again!! Well done!
Menginap 3 malam pada Ogo 2023

10/10 Cemerlang

Bec

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Service was exceptional
Menginap 1 malam pada Jul 2023

10/10 Cemerlang

Ricardo

Mengembara bersama keluarga
Sukakan: Kemudahan
excelent service, great food, everybody nice!
Menginap 6 malam pada Jul 2023

10/10 Cemerlang

James

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Luxurious, quiet, excellent.
Menginap 7 malam pada Jul 2023

10/10 Cemerlang

MAKOTO

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
スタッフがとても親切で、快適に過ごすことができました。
Menginap 2 malam pada Jul 2023

10/10 Cemerlang

Tracey

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Quiet with lovely staff and facilities
Menginap 10 malam pada Mei 2023

10/10 Cemerlang

Yuji

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
I had a wonderful time. The beauty of the sea hasn't changed since I came 30 years ago, and the service has improved and I was healed. Also we come to wonderful Koh Samui. Also stay at the sheraton hotel. thank you
Menginap 4 malam pada Mei 2023

2/10 Teruk

Masahiko, tennoujiku

Mengembara bersama keluarga
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
BONVOY Gold Elite 会員のサービスが全くない。
Menginap 2 malam pada Apr 2023

4/10 Lemah

Siddharth

Mengembara bersama pasangan
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan
My spouse and I recently stayed at the Sheraton Koh Samui Resort and we were left feeling disappointed with our experience. While the hotel had some positive aspects, such as its location and facilities, there were several issues that detracted from our stay. Firstly, we had booked and paid for a larger guest room with a king-size bed and a larger balcony with sea view, but upon check-in, we were offered a lower category room with a double bed. The staff member who assisted us with check-in was not particularly helpful and did not seem interested in addressing the issue or finding a solution that would better suit our needs. Although our room was eventually changed next day, it still did not meet the standards we had expected. The view from the room was not as advertised and the amenities were not up to par for the price we had paid. Furthermore, we were disappointed with the customer service we received during our stay. Staff members were often unresponsive and unhelpful, particularly during late check-in. It was clear that the hotel could do better in terms of training their staff to provide a higher level of customer service. Overall, while the Sheraton Koh Samui Resort has some positive features, our experience was marred by several issues that made it difficult for us to fully enjoy our stay. We would not recommend this hotel to other travelers looking for a relaxing and enjoyable experience in Koh Samui.
Respons daripada Sheraton Samui Resort pada 18 Apr 2023
Dear Siddharth Shukla, Thank you for your recent review and your stay with us.We are sorry to hear that you have had such a negative experience. Our team is dedicated to providing excellent customer service, and we strive for 100% satisfaction in every aspect. The unpleasant issues have already been taken for improvement to assure the highest customer satisfaction.

10/10 Cemerlang

Nalini

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Hotel staff were amazing and our stay was really relaxing which is what we wanted!
Menginap 3 malam pada Apr 2023

10/10 Cemerlang

daniel

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 13 malam pada Mac 2023

10/10 Cemerlang

Nellie

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Excellent staff, personalised service
Menginap 4 malam pada Mac 2023

10/10 Cemerlang

David

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Best Samui Resort
This is our second time back to this resort within two months. We love it here. The staff are super friendly and helpful, like Nonay or May at the front desk or Nit at the breakfast area. The location is very central, the beach and pool are lovely, breakfast is the best and rooms with a view are amazing.
Menginap 2 malam pada Feb 2023

8/10 Baik

Andre

Menginap 4 malam pada Feb 2023

8/10 Baik

Puttachat

Menginap 5 malam pada Dis 2022

8/10 Baik

Biren

Mengembara bersama keluarga
Sukakan: Kakitangan & perkhidmatan
Decent but not great
Enjoyed our stay. Decent property but can do better. The property is a bit rundown and needs an upgrade. The breakfast restaurant is located in a block near the reception while the other restaurants are located near the beach and one needs a buggy to go from one end to another which can be a pain at times. There are no elevators and one needs to take number of steps to get to the rooms. This can be an issue for some senior folks or with people having knee issues. We booked a sea facing large room that was in the block near the restaurant - overall satisfied with the room and stay but given Sheraton our expectations were much higher. Breakfast is good. Pools are average but it’s connected to the beach so that’s a plus.
Menginap 4 malam pada Jan 2023

10/10 Cemerlang

alexis

Menginap 2 malam pada Jan 2023

10/10 Cemerlang

Robin

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan
The staff at this hotel made everything east they were very attentive and proactive about our needs. Made the whole stay relaxing.
Menginap 2 malam pada Jan 2023

8/10 Baik

Christian

Sukakan: Kebersihan, kakitangan & perkhidmatan
Amazing staff and good location. Rooms need some updating and pool area was disappointing. Great food and spa, overall good!