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"I have stayed at this hotel several times before and until now I never had any negative experiences. Unfortunately, this stay was quite different. I completed the online check-in in advance and also paid for the room beforehand. When we arrived at the reception, the receptionist kept us waiting for about 15–20 minutes while looking at the monitor and clicking around, without saying anything or asking any questions. In the end, he simply handed over the keys and told us everything was fine and that we could go to our rooms because the stay had already been paid for. It was not clear why this took so long. Our rooms were on the 6th floor. My room faced the highway, and the traffic noise during the night was very loud, so I could barely sleep. During the night around 2–3 a.m. there was also a lot of door slamming and people moving around in nearby rooms, which made the night even more restless. Until now I always had good experiences at this hotel, but unfortunately this stay did not meet the standard I experienced before."

"Amazing room amazing stafff. We had never had a better experience at a hotel we absolutely loved it."

"Great breakfast. Lovely staff. Quiet and comfortable. Convenient being across from the train station. "

"Good overall. All my friends got the new tower and those units were better. They should disclose that "

"10/10 location and the breakfast was divine "

"Very nice; property is little old but decently maintained. "

"We enjoyed our stay and the location was great. The lounge/restaurant area was a lovely space to relax by the fire and have something to eat and drink. The rooms were nice but could do with some extra features like somewhere to put the suitcase and some better lighting (it was too dark). We also found very limited bathroom amenities for a hotel of this standard. For example a one product "does everything" which I find is more of a 3 star hotel feature. "

"Clean room with a nice mountain view, friendly staff"

"Beautiful resort in a lovely town. Helpful staff and fantastic food. Didn’t want to leave"