Banyan Tree Ko Yao Yai hotels

"Wonderful Staff. "

"Beautiful place. Very spacious and enjoyable. Staff was great and just 10 minutes from the main strip. Great beach club and restaurant next door on the beach as well"

"+"

"Everything was excellent, the staff went above and beyond"

"Breakfast and dinner was amazing the staff where perfect also the kids club "

"Too many stairs for my mother. Sheets were not cleaned. Beautiful hotel but not recommended for handicap people. "

"Daily breakfast buffet was great with lots of variety. Our room was spacious, clean and comfortable bed. Staff was very friendly and helpful. "

"To say I’m very disappointed in this hotel would be an understatement. We arrived at 7pm and entered our room that was supposed to have a cliff view but it was behind buildings with garbage and towers in the way. The room also smelt like mold and mildew, we complained to the front desk and they sent someone up to check, in which he only sprayed air freshener!! After we returned at 10pm to see if we can switch rooms, we waited over an hour to get a proper response from reception and eventually moved to a different room with a pool view. This room also smelt like mold, the toilet and shower are also detached small spaces and not what we expected. The housekeeping also comes at different times throughout the days so very inconsistent, we wanted to rest during the late afternoon and they had to clean our room as we were there. Housekeeping don’t replace the cups, towels, hand wash soap and didn’t take out the garbage. The plumbing is very poor as well, engineers came to fix the temperature as it only stayed boiling hot, the sink drain also got locked into the socket and an engineer also had to come and repair the sink. I cannot believe how awful this hotel is, this was a 2 star motel experience (at best) and I do not recommend wasting your money here."

"Excellent location very clean. Good service lovely people fell at home all the time close to nightlife and food and restaurants."