"My stay at Kinsterna left me with mixed emotions.
The grounds are beautiful and well maintained. The pool area was beautiful and the breakfast was the highlight - an abundance of choice using fresh and local/their own produce - honey and marmalade were insanely good. Also, really liked that you could explore the grounds, their olive groves and vineyards and meet the lovely farm animals.
However, there are a few negatives that have affected our experience. We arrived late due to our late flight - the hotel were informed in advance. Understandably due to our late arrival and it being dark the staff just took us to our room and didn’t offer us a tour of the grounds or a welcome drink. So we went to the reception in the morning but the female receptionist wasn’t overly welcoming and didn’t offer us anything - no information or a guided tour. We even had to ask where the breakfast was served. I expect more welcoming and helpful receptionists at a 5 star hotel, so a very disappointing start to our stay.
Secondly we paid for an upgrade to one of the Byzantium rooms. Again this didn’t meet our expectations. I understand this is the historic part of the grounds but the room was very dark and very damp and the furniture felt very basic. There was even a dehumidifier on at all times and you you couldn’t use the cupboards as they smelt damp. Not an experience I was expecting of a 5star hotel.
It is a lovely hotel but I wouldn’t say it matches the experience of other 5 star hotels."
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