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Ulasan tentang Comfort Inn Guelph

2.5 out of 5
Comfort Inn Guelph
480 Silvercreek Pky N, Guelph, ON

Ulasan

8.0

Sangat Baik

Penilaian 10 - Cemerlang. 314 daripada 1001 ulasan" "
Penilaian 8 - Baik. 425 daripada 1001 ulasan" "
Penilaian 6 - Boleh diterima. 168 daripada 1001 ulasan" "
Penilaian 4 - Lemah. 62 daripada 1001 ulasan" "
Penilaian 2 - Teruk. 32 daripada 1001 ulasan" "

8.6/10

Kebersihan

8.2/10

Kakitangan & perkhidmatan

7.8/10

Kemudahan

8.0/10

Keadaan hartanah & kemudahan

8.0/10

Mesra alam

Ulasan

10/10 Cemerlang

John

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

SUHAIL

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room is very quiet and clean. Thank you
Menginap 1 malam pada Mei 2024

10/10 Cemerlang

Catherine

Menginap 2 malam pada Mei 2024

8/10 Baik

Karen

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mei 2024

2/10 Teruk

Jack

Mengembara bersama pasangan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
I didn't get my security deposit back
Menginap 1 malam pada Mei 2024
Respons daripada GM pada 7 Mei 2024
Hello Jack,Thank you for your review. Could you please share with me the confirmation number of the reservation you were talking about, as I need to investigate this further. Thank you.GM

8/10 Baik

Amanda

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Overall it was fine for an overnight sleep. I checked in late at night and out the next morning as I was only passing through. The major plus was how nice and courteous the staff was. However, the room seemed quite aged and needs to be refreshened. The bathroom cleanliness could have been better. There were several hairs all the shower area that made the shower itself less inviting.
Menginap 1 malam pada Mei 2024
Respons daripada GM pada 7 Mei 2024
Hello Amanda,Thanking you for choosing to stay with us, we sincerely appreciate your business. Kindly note that we will be renovating later this year, the hotel will look more modern and freshened.We hope to host you in our hotel again in the future.

8/10 Baik

Alifarzaan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Was nice and comfortable
Menginap 2 malam pada Apr 2024

10/10 Cemerlang

allan

Menginap 1 malam pada Mei 2024

4/10 Lemah

Julie

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga, Mengembara bersama kumpulan
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Breakfast was not enjoyable, strange smell throughout - mix of musty bleach. Very loud starting at 7am with the laundry room not having a door!
Menginap 1 malam pada Apr 2024
Respons daripada GM pada 29 Apr 2024
Hi Julie,Thank you for choosing to stay with us, we appreciate your business. On behalf of my team, I will like to apologize for the experience you had during your stay. We will be using your feedbacks to make improvements, so we can provide our guests with quality services. Regards,Comfort Inn Guelph.

10/10 Cemerlang

royden

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff are very nice
Menginap 4 malam pada Apr 2024
Respons daripada GM pada 29 Apr 2024
Hi Royden,Thank you for choosing to stay with us, we appreciate your business and the time you took to leave us a review. It is always a delight to host you in our hotel. Thank you.Regards,GMComfort Inn Guelph.

8/10 Baik

Leona

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
It is in the updating process, I would go back.
Menginap 1 malam pada Apr 2024
Respons daripada GM pada 29 Apr 2024
Hi Leona,Thank you for choosing to stay with us, we appreciate your business and the time you took to leave us a review. We will keep providing you with optimum services every time you visit our hotel. It is a delight to host you in our hotel. Thank you.Regards,GMComfort Inn Guelph.

6/10 Boleh diterima

Gail

Pengembara perniagaan, Mengembara bersama kumpulan
Sukakan: Kebersihan, keadaan hartanah & kemudahan
Hotel is in good condition and the room was clean and well appointed. We were disappointed that the front desk staff did not know how to split the bill so that each person could pay their half.
Menginap 1 malam pada Apr 2024
Respons daripada GM pada 29 Apr 2024
Hi Gail,Thank you for choosing to stay with us, we appreciate your business. On behalf of my team, I will like to apologize for the experience you had during your check-in. Pease be rest assured that we will communicate your feedback to the team and we will be making improvements with it, so we can provide our guests with quality services. Regards,Comfort Inn Guelph.

6/10 Boleh diterima

Jude

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Tidak sukakan: Kemudahan
Average. Clean and comfortable.
Menginap 1 malam pada Apr 2024
Respons daripada GM pada 24 Apr 2024
Hi Jude,Thank you for choosing to stay in our hotel, we appreciate and value your business. Your feedback will be shared with our staffs to serve as an encouragement for them to keep providing our guests with quality services.

10/10 Cemerlang

Ciaran

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Staff are very friendly and helpful, neat and tidy rooms lots of dining options closeby
Menginap 1 malam pada Apr 2024
Respons daripada GM pada 24 Apr 2024
Dear Ciaran,Thank you for choosing to stay at our hotel, we appreciate and value your patronage and the positive feedback regarding your recent stay. Please visit us again soon.

10/10 Cemerlang

Ruth

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very good breakfast
Menginap 1 malam pada Apr 2024
Respons daripada GM pada 17 Apr 2024
Hi Ruth,Thank you for choosing to stay with us, we value and appreciate your business. I will be extending your kind review to our breakfast staffs so it can serve as an encouragement to continue to provide quality services to guest.Regards,GM

8/10 Baik

Roxanne

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Room was clean, bed was comfortable, shower was hot. front staff was very pleasant .
Menginap 1 malam pada Apr 2024
Respons daripada GM pada 24 Apr 2024
Hi Dianna,Thank you for choosing to stay with us, we appreciate your business and value your feedback.We hope to see you again soon.GMComfort Inn Guelph

10/10 Cemerlang

Jim

Pengembara perniagaan, Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Check in staff was helpful and courteous. The rooms and hallways were very clean. Beds comfortable. Great stay would recommend this Comfort Inn a 10. Thank You.
Menginap 1 malam pada Apr 2024
Respons daripada GM pada 12 Apr 2024
Hi Jim, Thank you for choosing to stay with us , we sincerely appreciate your business. Your positive review will be shared among our team as this will serve as an encouragement to keeping rendering good service.We hope to host you again in the future.Regards,GM.

6/10 Boleh diterima

Florence

Average at breakfast was cold and you didnt serve yourself
Menginap 3 malam pada Apr 2024
Respons daripada GM pada 8 Apr 2024
Hi Florence,Thank you for choosing to stay at our hotel. We sincerely appreciate your business, we value your feedback regarding your stay. On behalf of our entire team, I will like to apologize for failing to exceed your expectations regarding our breakfast menu. We will be using your feedback to make improvements, so we can provide our guests with optimum service.Regards,GM

4/10 Lemah

Pamela

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan
Menginap 1 malam pada Apr 2024
Respons daripada GM pada 8 Apr 2024
Hi Pamela,Thank you for choosing to stay at our hotel. We sincerely appreciate your business, we value your feedback regarding your stay. On behalf of our entire team, I will like to apologize for failing to exceed your expectations during your stay. We will be using your feedback to make improvements, so we can provide our guests with optimum service.Regards,GM

2/10 Teruk

Nicholas

Menginap 1 malam pada Mac 2024
Respons daripada GM pada 24 Apr 2024
Hi Nicholas,Thank you for choosing to stay with us. On behalf of my team, I will like to apologize for failing to exceed your expectations during your stay.We hope for an opportunity to better host you in the future.

8/10 Baik

MaryAnn

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Nice and quiet
Menginap 2 malam pada Jan 2024
Respons daripada GM pada 31 Mac 2024
Hi MaryAnn,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

6/10 Boleh diterima

Scott

Pengembara perniagaan, Mengembara bersama keluarga
Was not a double queen room…was a single queen bed and pullout couch! Staff did not have sheets/blankets for the couch after a long wait they delivered some but they weren’t exactly up to snuff.
Menginap 2 malam pada Mac 2024
Respons daripada GM pada 27 Mac 2024
Hi Scott,Thank you for choosing to stay with us. Please note that your reservation was made on expedia and we did not alter nor modify your reservation, we allocated the room type information we got from expedia. We look forward to hosting you better in the future.

10/10 Cemerlang

gary

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Great value.
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Gary,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

8/10 Baik

Marshall

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I used the elliptical exercise machine in the workout room. It was very shaky. Not really a commercial machine like you would expect. Staff were very kind and helpful.
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 27 Mac 2024
Hi Marshal,Thank you for your feedback regarding your recent stay.We sincerely apology for the faulty machine, we will be using your feedback to make amends.

10/10 Cemerlang

Katherine

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Clean, convenient hotel with lots of food and other amenities nearby. Friendly staff and easy checking in and out. They also have a fitness room, laundry facilities and a lovely breakfast served daily. I highly recommend this hotel.
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Katherine,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Cemerlang

Brett

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
It was affordable and quiet.
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Brett,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Cemerlang

Jim

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Jim,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

8/10 Baik

troy

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good stay overall.
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Troy,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Cemerlang

Kathryn

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The room was very comfortable
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Kathryn,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Cemerlang

Mary Jean

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Comfort Inn in Guelph was clean and well maintained. Staff were polite and friendly.
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Mary,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

8/10 Baik

Ross

Mengembara bersama pasangan
Clean and looked like it has been cared for.
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Ross,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

6/10 Boleh diterima

Albert

Sukakan: Keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Albert,Thank you for choosing to stay with us and for the time you took to leave us a review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Cemerlang

Lauren

Menginap 1 malam pada Mac 2024
Respons daripada GM pada 5 Apr 2024
Hi Lauren,Thank you so much for choosing to stay with us, we sincerely appreciate your positive feedback. We look forward to hosting you again in our hotel. Regards,GM

10/10 Cemerlang

Jennifer

Menginap 2 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Jennifer,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Cemerlang

Michele

Pengembara perniagaan, Mengembara bersama keluarga
Sukakan: Kemudahan
Great place, clean, close to highway and Great Staff at front desk.
Menginap 2 malam pada Mac 2024
Respons daripada GM pada 31 Mac 2024
Hi Michele,Thank you for choosing to stay with us and for the time you took to leave us a positive review, we appreciate your business. Please visit us again soon.Regards,GM

10/10 Cemerlang

Lisa, St Catharines

Mengembara bersama keluarga dan kanak-kanak, Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Clean property, staff is friendly. Second time staying here and will continue to return when in Guelph for events. Overall a great stay, would recommend to those who are looking for a reasonable hotel stay.
Menginap 2 malam pada Mac 2024
Respons daripada GM pada 27 Mac 2024
Hi Lisa,Thank you for your feedback about your recent stay at our hotel, we appreciate your patronage and we look forward to hosting more in the future.

10/10 Cemerlang

Kirk

Mengembara bersama pasangan
Great service at the front desk.
Menginap 2 malam pada Mac 2024
Respons daripada GM pada 4 Mac 2024
Hi Kirk,Thank you for taking out time to leave us a review, It is always a pleasure to receive a positive feedback.We hope to host you again soon!Regards,GM

10/10 Cemerlang

Maria, Newark

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Very clean and very friendly staff
Menginap 1 malam pada Feb 2024
Respons daripada GM pada 29 Feb 2024
Dear Maria, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. We hope to host you again soon! Best regards, GMComfort Inn

2/10 Teruk

Rosetta

Menginap 1 malam pada Feb 2024
Respons daripada GM pada 27 Feb 2024
Hi Rosetta,We are sorry we could not exceed your expectations during your stay. can you please let us know your experience during your stay? as we use this to make improvement so we can serve our guests better.Thank you.

10/10 Cemerlang

Natalie-Ann

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good location right there the main highway in Guelph. Close to many eating places. Amazing facilities, including workout room, coin laundry. Free breakfast included a staff person to serve you pancakes, sausages, scrambled eggs, etc., more than I'm used to at these bargain hotels. I enjoyed my stay and would come again.
Menginap 2 malam pada Feb 2024
Respons daripada GM pada 20 Feb 2024
Dear Natalie,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Please visit us again soon! Sincerely, GMComfort Inn

10/10 Cemerlang

Walter

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Feb 2024
Respons daripada GM pada 18 Feb 2024
Dear Walter,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Please visit us again soon!Best regards,GMComfort Inn

8/10 Baik

Quan

Pengembara perniagaan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
The breakfast can be a bit better. The room hbac system was very loud but if i dont turn on the hrater then i freeze since it was so cold this week.
Menginap 1 malam pada Feb 2024
Respons daripada GM pada 18 Feb 2024
Dear Quan,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our breakfast menu. We are working hard to start offering buffet service with varieties on the menu for our guests to choose from. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,GMComfort Inn

6/10 Boleh diterima

GARY

Pengembara perniagaan
Sukakan: Kakitangan & perkhidmatan
Unable to serve myself breakfast. Person serving breakfast had his phone on the plates.
Menginap 1 malam pada Jan 2024
Respons daripada GM pada 18 Feb 2024
Dear Gary,Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our breakfast setup. We are working hard to start offering buffet service to our guests. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,GMComfort Inn

10/10 Cemerlang

Cornelis, Coleman

Menginap 1 malam pada Jan 2024
Respons daripada GM pada 20 Jan 2024
Hi Cornelis,Thank you for choosing to stay with us, we are happy you enjoyed your stay and we appreciate the time you took to leave us a review. We hope to see you again soon.Regards,GM

10/10 Cemerlang

Nicole

Menginap 1 malam pada Jan 2024
Respons daripada GM pada 12 Jan 2024
Hi Nichole, Thank you for taking out time to leave us a review. we sincerely appreciate your review about our hotel. We hope to see you again soon!Regards, GM

2/10 Teruk

Jake

Tidak sukakan: Kebersihan
I wouldn’t suggest sleeping here at all. Especially if you have kids. They let some random stranger into our room and then continued to charge me a $200 extra because they said 1 towel got ruined. Complete scammer's.
Menginap 1 malam pada Dis 2023
Respons daripada GM pada 9 Jan 2024
Hi Jake, We sincerely apologize for the mistake made by our front desk staff. Our property is a safe place to lodge. We properly explained to you why the 200 deposit was charged, there were 3 big towels that were terribly damaged beyond repair not one towel as you claimed, we have the photo and video evidence for this. All the same, we refunded you 100, which was a sort of compensation for the mistake from our end. We are not scammers, we were fair enough to issue you a refund of 100. Once again, on behalf of my team, I apologize for the mistake and promise to do better in the future.Regards, GM

10/10 Cemerlang

Francesco

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Dis 2023
Respons daripada GM pada 3 Jan 2024
Hi Francesco, Thank you for taking out time to leave us a review. We sincerely appreciate this.We hope to see you soon again!

2/10 Teruk

Stephen

Menginap 1 malam pada Dis 2023
Respons daripada GM pada 3 Jan 2024
Hi Stephen , Thank you to taking time to leave us a review. On behalf of my team, I am sorry we couldn't meet up with your expectation.We hope you can give us an opportunity in the future to host you better.Regards,GM

10/10 Cemerlang

Catherine

Menginap 1 malam pada Dis 2023
Respons daripada GM pada 20 Jan 2024
Hi Catherine,Thank you for choosing to stay with us, we appreciate the time you took to leave us a review. We would love to host you again soonRegards,GM

8/10 Baik

Mathieu

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 3 malam pada Dis 2023
Respons daripada GM pada 23 Dis 2023
Hi Mathieu, Thank you for choosing to stay with us. We look forward to more opportunities to host you in the future.Regards, GM