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Best Western Grand Hotel

3.5 star property
Pet-friendly hotel connected to the convention centre in Kielce with 2 restaurants

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Photo gallery for Best Western Grand Hotel

Dining
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Frette Italian sheets, premium bedding, down duvets, pillow-top beds
Exterior
Frette Italian sheets, premium bedding, down duvets, pillow-top beds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Parking available
  • Bar
  • Breakfast available
  • Room service
  • Pet-friendly

Room options

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About the area

Map
Sienkiewicza 78, Kielce, Swietokrzyskie Voivodeship, 25-501

What's nearby

  • Palace of the Krakow Bishops - 11 min walk - 0.9 km
  • Stadium Kielce - 18 min walk - 1.5 km
  • Kielce City Stadium - 19 min walk - 1.7 km
  • Kadzielnia Park - 4 min drive - 2.8 km
  • Kielce Trade Fairs - 6 min drive - 4.7 km

Getting around

  • Kielce Station - 2 min walk

Restaurants

  • ‪Ferment Neobistro - ‬2 min walk
  • ‪Irish Pub Shoemaker Kielce - ‬6 min walk
  • ‪Cukiernia Świat Słodyczy - ‬7 min walk
  • ‪Telepizza - ‬6 min walk
  • ‪Astana Kebab - ‬6 min walk

About this property

Best Western Grand Hotel

Hotel connected to the convention centre
At Best Western Grand Hotel, you can look forward to a terrace, shopping on-site and a coffee shop/cafe. For some rest and relaxation, visit the steam room. Enjoy a meal at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
You'll also find perks such as:
  • Buffet breakfast (surcharge), free bike hire and self-parking (surcharge)
  • Airport drop-off service (surcharge), express check-out and express check-in
  • Wedding services, luggage storage and free newspapers
Room features
All 122 rooms offer comforts such as 24-hour room service and premium bedding, as well as perks such as free WiFi and air conditioning.
Extra amenities include:
  • Hypo-allergenic bedding, Frette Italian sheets and pillowtop mattresses
  • Bathrooms with designer toiletries and bidets
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, free infant beds and coffee/tea makers

Languages

English, German, Russian

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Parking on site (PLN 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: PLN 45 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (11,840 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Ballroom
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed with a deposit of PLN 30.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 80.0 per day.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately PLN 45 per person
  • Airport shuttle fee: PLN 600 per person
  • Self-parking fee: PLN 25.00 per day
  • Pet deposit: PLN 30.00 per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts major credit cards and cash

Property is also known as

Best Western Grand Hotel Kielce
Best Western Grand Kielce
Best Western Grand Hotel Hotel
Best Western Grand Hotel Kielce
Best Western Grand Hotel Hotel Kielce

Frequently asked questions

Is Best Western Grand Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of PLN 30.00 per day. Service animals are exempt from fees.

How much is parking at Best Western Grand Hotel?

Self-parking is available for PLN 25.00 per day. Limited spots are available.

What time is check-in at Best Western Grand Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Best Western Grand Hotel?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Best Western Grand Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of PLN 600 per person applies.

Where is Best Western Grand Hotel located?

Located in the heart of Kielce, this hotel is within a 10-minute walk of Sienkiewicza Street and BWA Art Gallery. Museum of Toys and Play and Palace of the Krakow Bishops are also within 15 minutes. Kielce Station is only a 2-minute walk.

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Best Western Grand Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 35 out of 97 reviews
Rating 8 - Good. 50 out of 97 reviews
Rating 6 - Okay. 10 out of 97 reviews
Rating 4 - Poor. 0 out of 97 reviews
Rating 2 - Terrible. 2 out of 97 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Ryszard

Stayed 4 nights in Sep 2020

6/10 Okay

Lucjan

Liked: Room comfort
Stayed 1 night in Sep 2020

6/10 Okay

Patrycja

Liked: Cleanliness

Wyjazd z rodziną

Hotel znajduje się na przeciwko dworca PKP co dla jednych może być atutem, ale wiadomo, ze wokół dworca kręcą się tez różni ludzie. Obok hotelu jest deptak prowadzący do najważniejszych atrakcji Kielc oraz towarzyszących mu restauracji, lodziarni, kawiarni. Jest to niewątpliwy atut hotelu. Podczas naszego pobytu w hotelu było wesele. Pomimo pokoju na 2 pietrze było słychać bawiących się weselników. Parking dodatkowo płatny, na tyłach hotelu.
Stayed 3 nights in Aug 2020

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Very helpful and friendly staff.
Stayed 2 nights in Aug 2020

10/10 Excellent

laune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Séjour à Kielce

Stayed 2 nights in Jul 2020

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities

Nice stay in a classic hotel

Overall a nice hotel and clean. The rooms are a little small android dated but it is an old hotel.
Stayed 6 nights in Feb 2020

8/10 Good

Cezary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

6/10 Okay

Katarzyna

Liked: Cleanliness

Może być.

Po pobycie w hotelu mam mieszane uczucia. Niektóre Panie pracujące na recepcji bardzo miłe i pomocne, inne zupełnie nie powinny pracować w 4* hotelu. Śniadania czasem bardzo dobre (soki świeżo wyciskane i jajecznica robiona przez pana na oczach klientów), innego dnia zimny żurek i mały wybór (szczególnie po godzinie 9:30). Łóżka bardzo wygodne, w pokoju czysto, choć wykładziny wymagają odświeżenia.Plusem jest dobra lokalizacja.
Stayed 2 nights in Nov 2019

10/10 Excellent

初ポーランド, 岡山

Liked: Cleanliness, staff & service
駅の目の前に位置してるので、アクセスについては非常に便利で安心感があります。部屋も清潔感がありましたが、お湯の出は良くなかったです。田舎のホテルでは良くあることだと思いますが。
Stayed 2 nights in Nov 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Front desk staff were superb.
Stayed 1 night in Jul 2019

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019

2/10 Terrible

Thomas

Disliked: Staff & service

This hotel places proceeds over safety

Was attacked in the middle of the night during a booking with Expedia. Requested a refund since I had to leave the city for safety reasons. The hotel refused to refund the additional nights I paid for but could not use due to safety concern.
Stayed 2 nights in May 2019

10/10 Excellent

Małgorzata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tuż przy dworcu PKP /Wychodząc z przejścia podziemnego wchodzimy na parking hotelowy.Hotel przestronny w holu bar,dwie windy, ,korzystaliśmy z pysznych śniadań ,obsługa uprzejma,w pokoju klimatyzacja,barek,wygodne podwójne łóżka ,
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019

6/10 Okay

Marta

Disliked: Cleanliness, property conditions & facilities

Needs refurbishment

Hotel rooms are tired, carpets are old and stained, same with curtains, it also smelled of dust and mould, bathroom was much better, clean and moddern, towels were cheapest possible, thin and scratchy, aminities were not refilled, so what you get at night 1 that is it. Not a 4 star hotel.
Stayed 4 nights in May 2019

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2019

8/10 Good

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastyczny hotel, ale dodatkowe opłaty ...

Hotel znajduje się w świetnej lokalizacji, pokoje ładne i dobrze wyposażone, ale dopłata 45 zł/os za śniadanie oraz 25 zł/doba (5zł/1h) parking, podczas świąt gdzie z miejscem parkingowym nie ma najmniejszego , nie przystoi 4* hotelowi.
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nie byłem
Stayed 1 night in Apr 2019

8/10 Good

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greit hotell

Greit hotel i Kielce. Ligger i sentrum og i gå avstand til butikker og restauranter.
Stayed 1 night in Jan 2019

8/10 Good

Slake Derreck

Liked: Staff & service
Disliked: Property conditions & facilities

Amazing hotel with real potential

Hotel is in a prime location however it's in need to some renovation.
Stayed 4 nights in Nov 2018

8/10 Good

Mateusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018