"The breakfast was disappointing mostly carbs. The front desk is rude, workers do not help guests trying to figure out where front office is, entrance for breakfast or parking. Parking is tight unless you have a compact car. Someone ignored the do not disturb on door and entered my room while I was at Dry Tortugas all day. . . to turn off the AC. I was furious. I paid over $400 for two nights. After a day 70+ miles off shore in the hot sun on Garden Key and the afternoon sun blaring in my room. I entered a stuffy uncomfortable room with the air off. Not right. I left it on 74°. Reasonable level and I didn't request service, the tag was hanging on the door. You. Do. Not. Enter. A. Guests. Room. I had things I didn't want stolen while snorkeling out in the room I expected to be undisturbed! That did it for me I will never stay here again. Invasion of privacy that made me feel unsafe. The best thing is Lexi the Macaw! She is friendlier than the woman at the front desk."
"Beautiful property. Some issues are beyond the hotels control. Some days the pool was over run with children, but it is a family resort. If you want a quiet vacation where the staff leaves you alone, this is a good spot. It is a bit far from the city’s main attractions, but manageable. Never tried the bar/ restaurant on site, run by a third party, but couldn’t help notice the bartender working there is loud and obnoxious."