Palaces in Riau Islands

"Food was superb. Recommend to get the prepaid dinner option as you can cash out to the standard menu any night. Satay bar was fantastic experience."

"Arrived and only option was bbq for dinner. Very limited vegetarian options for lunch/dinner. Hotel is very peaceful and all staff extremely helpful. Everyone spoke english and excursions easily arranged. There is no currency exchange available at hotel and closest option is the ferry port by taxi. Over all a very peaceful relaxing week. Would definitely book again."

"Room was clean and comfortable. There are sufficient facilities for us including table tennis. Breakfast spread, food at Treetop and Angsana were all to our liking. "

"The morning breakfast has a good variety of food. Bed was ok but pillows were a little soft. Internet access was good. They have daily shuttle to the 3 malls, but would be good if more frequent timings for the shuttle, if not need to take grab or gojek to the hotel. The hotel is reasonable in pricing also. A family friendly hotel. They have 2 pools, one for the kids also. Even have a kids room and daily kids activities."

"We booked this place for our wedding anniversary. The communication from the staff were excellent and they've been checking out on our stay through whatsapp and communicating all the matters promptly. They also sent in a complimentary cake and room decorations during our anniversary. The service is great and food was good too. "

"Nice and spacious, friendly staff.. Wide variety of buffet breakfast"

"Service par excellent. Shout out to Gracia at reception, Dura at Altitude, floor manager in Goji on 2/8/2025. All staff makes an effort to speak to us. "

"Great hotel and is always my favorite one to stay. Nice and comfortable to stay here, shopping malls and eateries is all around this hotel and within walking distance. Friendly receptionist and staff of this hotel, especially Shalbrina always never let me down. Try this hotel’s hospitality if you anyone wish to visit Batam."

"We had a wonderful stay with a complimentary upgrade to the Studio Executive Room in celebration of my husband’s birthday. The thoughtful room decoration and birthday cake were a lovely touch. The hotel is clean, modern, and perfectly located right next to Grand Batam Mall—making shopping and dining extremely convenient"