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"During my stay, I was jolted awake in the middle of the night by staff who simply unlocked my door and walked in without warning. This was not an isolated incident. It happened at least twice: once at 2am, and again at 8am just as I had finally managed to fall back asleep. The fact that a guest's room can be entered without consent — not once but repeatedly — represents a serious failure of basic security protocol. What made the experience worse was the response when I raised the matter at the front desk. The staff member on duty acknowledged that the 8am intrusion was his doing. And yet not a single word of apology was offered. No acknowledgment of the distress caused, no recognition that a sleeping guest's room had been entered without permission in the early hours of the morning, twice. To compound the indifference further, while I was standing there reporting these security breaches, the phone rang — and he answered it. Mid-conversation. As though what I was describing was not worth his full attention. Mistakes happen in hospitality. What is far harder to excuse is the complete absence of accountability when they do. A simple apology costs nothing and goes a long way. Its absence here said everything. In more than a thousand hotel stays across the world, this stands alone as the worst experience I have had. "

"Staff were friendly and the rooms were very clean and nice. The hotel was clean and the amenities were wonderful. "

"Never did see the gym it's upstair"

"Nice location, beautiful room and everything is updated "

"Had a very enjoyable stay here. The staff and reception were fantastic and always helful"

"Ideally located. Very nice and accommodating staff. Good breakfast. Some front rooms have view of the sea unfortunately I wasn’t in one of them. Reasonably priced. "

"Good location, beautiful views, comfortable rooms, helpful staff."

"The room was beautiful and we enjoyed our delicious breakfasts served on the deck with the spectacular view. I enjoyed having a swim in the cool pool in the early October morning and warming up afterwards in the jot tub on our deck. The staff were all very attentive and helpful. It was located on the walking path between Fira and Oia along the volcanic rim which was very convenient. We were very glad we stayed there. "

"Amazing spot - would highly recommend to anyone"