Hotels near Southshore Golf Club

"We were there off season and even though it was nearly 100 degrees each day, the pool was only open until 5pm. The slide was closed. The staff was confused and gave conflicting information when asked. The restaurant was understaffed. Food was not bad. The room smelled of wet cleaning towel when we entered. There was no fan in the bathroom which was problematic since 3 of us were sharing. There was no option of 2 queen beds. Instead we were left with 2 doubles. Which really is not enough room to share the bed with adults and kids. "

"*POOL NOT OPEN FOR SEASON UNTIL APRIL 1” After driving all day we get to the hotel late (9 ish pm.) When I went to check in they told me the suite I booked was not available. I told them that didn’t make any sense as I booked AND PAID for my hotel in advance. I was told that their system messed up and that they were at high occupancy and our suite was not available. They told me they could put me in a 2 queen bedroom but I would have to pay more as it was the day of and their rates went up. I said that was unacceptable to 1 be downgraded and 2 pay MORE for a regular room vs the suite. I had to wait 20/30 minutes for the manager to “figure it out.” I used to live in Vegas and when family visited I know the game. Ask for an upgrade when checking in but hotels typically only do this if they have suites available. Either an untrained staff upgraded someone else and booked in an unavailable suite or this hotel is running a racquet by telling people their room is not available and up charging them. Either way I was shocked for this resort to do what they did. The hotel is very nice, beautiful rooms and chandeliers. Food and drinks inside the hotel were really good. Breakfast buffet definitely worth it as they do omelets made to order as well. The grounds are beautiful and very dog friendly. The hotel is situated with shopping and restaurants called The Village. Options were great, salon was very nice also (Pariz). I would recommend. "