East Ham Nature Reserve

My Rating: 3/5 Stars This review is intended for both prospective guests and hotel management. While the hotel is lovely to look at, several fundamental practical elements were missing or inadequate. Stay Details: I stayed in the Family Suite (ground floor) in the Pembroke Lodge with my partner and baby daughter. The Good (4/5) Location: Brilliant location! Close to Kingston town center, near the river, and right in the best area for food and drink. Comfort: The bed was very comfortable. The room was clean and was a nice spot for a good night's sleep. Storage: Excellent wardrobe space and nice quality soaps provided. The Issues (2/5) The hotel seems to have prioritized aesthetics over functionality, leading to a frustrating experience with basic expectations. Amenities & Workspace NO Fridge: This was a significant inconvenience, especially traveling with a baby. Insecure Safe: The safe provided is very small and cheap; it will not fit a laptop or iPad. Unsuitable Workspace: The vintage desk and stool are uncomfortable and impractical for actually working. Poor Ironing Setup: The ironing board is a tiny, fold-out type, making it almost impossible to iron clothes properly without a suitable surface. Heating & Temperature Inadequate Room Heating: The room is heated by a ceiling-mounted electric air blaster (like those often seen at shop entrances), not proper radiators. It did not heat the room effectively. Freezing Bathroom: The small electric towel rail was completely insuffic

Great location. The bathroom is quite small but that’s fine

Lovely clean and comfy bed. Repair to towel rail carried out immediately. Quiet setting despite the nearness of roads. Staff on the premises very good. Bar staff and breakfast staff excellent. Booking was diabolical. AI was rubbish.