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The Soaltee Kathmandu, Autograph Collection

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Luxury
5.0 star property
8.2

Very good

Serene luxury in vibrant Kathmandu

An oasis in teeming Kathmandu, this serene property boasts expansive green grounds perfect for leisurely strolls and relaxation. Delight in three exquisite dining options, a refreshing pool area, and unique cultural experiences that enrich your stay.

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Room service
The current price is RM745
RM857 total
includes taxes & fees
16 Nov - 17 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Executive Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, minibar

Executive Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, minibar

Club Room, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Garden View

1 bedroom, premium bedding, down duvets, minibar

Club Room, 1 King Bed, Garden View

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, City View

1 bedroom, premium bedding, down duvets, minibar

Club Room, 2 Single Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Garden View

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 King Bed, Garden View

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Garden View

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds, Garden View

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Garden View

Living room

Executive Suite, 1 King Bed, Garden View

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, City View

1 bedroom, premium bedding, down duvets, minibar

Standard Room, 2 Single Beds, City View

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • Sleeps 3
  • 2 Twin Beds

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About the area

Map
Tahachal, Katmandú 97, Nepal PO BOX 97, Kathmandu, KTM, 44600

What's nearby

  • National Museum of Nepal - 11 min walk - 1.0 km
  • Swayambhunath - 2 min drive - 2.1 km
  • Kathmandu Durbar Square - 3 min drive - 1.8 km
  • Durbar Marg - 4 min drive - 2.9 km
  • Pashupatinath Temple - 9 min drive - 7.1 km

Getting around

  • Kathmandu (KTM-Tribhuvan Intl.) - 32 min drive

Restaurants

  • ‪Cozy Foodland - ‬4 min drive
  • ‪Good food tandoori tass & tawa - ‬4 min drive
  • ‪Rodi Bar - ‬1 min walk
  • ‪Red Dragon - ‬5 min drive
  • ‪KFC - ‬5 min drive

About this property

The Soaltee Kathmandu, Autograph Collection

Luxury family-friendly hotel located in Kalimati
A casino, a poolside bar and a terrace are just a few of the amenities provided at The Soaltee Kathmandu, Autograph Collection. Hit the jackpot at this hotel with amenities such as 15 slot machines, 2 casino VIP rooms and 5 casino gaming tables. Indulge in a deep-tissue massage, a facial and a body wrap at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and Indian cuisine. Fitness classes and yoga classes are offered at the health club; The Soaltee Kathmandu, Autograph Collection also has shopping on-site, a coffee shop/cafe and a garden. In addition to a playground and a hair salon, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and a children's pool
  • Free self-parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge) and express check-out
  • Babysitting (surcharge), a TV in reception and a 24-hour front desk
Room features
All 282 individually decorated rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Down duvets, rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with rainfall showers and shower/bath combinations
  • 42-inch LCD TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and coffee/tea makers

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Similar properties

Down duvets, minibar, in-room safe, desk
Kathmandu Marriott Hotel
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  • Spa
  • Kids pool
  • Parking included
9.8 out of 10, Exceptional, 194 reviews
The price is RM682
RM784 total
includes taxes & fees
8 Dec - 9 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet
  • WiFi in public areas is free with a 10-device limit

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 12 to 13 for adults and USD 7.50 to 10 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Bao Xuan
  • Garden Terrace
  • Kakori
  • Patio
  • Rodi Bar

Things to do

  • 15 slot machines
  • 5 gaming tables
  • Casino
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 26,791 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hardwood flooring in room
  • High-pile carpet in room
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Smooth flooring in room
  • Thin carpet in room
  • Tile flooring in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1966
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in fee: USD 40
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: USD 40 for check-in between 6:00 AM and noon
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Duty Manager's Desk]
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
6 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per person, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 12 to 13 for adults and USD 7.5 to 10 for children
  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: USD 20 (one-way), (from 6 to 12 years old)
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-in fee: USD 40 for check-in between 6:00 AM and noon
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from February to November
Pool access available from 8:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Free WiFi in public areas has a 10-device limit
Children under 18 years old are not allowed in the swimming pool, health club, fitness facility or hot tub without adult supervision

Property is also known as

Crowne Plaza Hotel Kathmandu-Soaltee
Crowne Plaza Kathmandu-Soaltee
Crowne Plaza Hotel Kathmandu
Crowne Plaza Kathmandu
The Soaltee Kathmandu Hotel
Crowne Plaza Kathmandu soaltee
The Soaltee Kathmandu Kathmandu
Crowne Plaza Hotel Kathmandu Soaltee
The Soaltee Kathmandu Hotel Kathmandu
Crowne Plaza Hotel Kathmandu Soaltee an IHG Hotel

Frequently asked questions

Does The Soaltee Kathmandu, Autograph Collection have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM to 5:00 PM.

How much does it cost to stay at The Soaltee Kathmandu, Autograph Collection?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at The Soaltee Kathmandu, Autograph Collection on 16 Nov 2025 start from RM 745.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Soaltee Kathmandu, Autograph Collection pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Soaltee Kathmandu, Autograph Collection?

Self-parking and valet parking are free at this property.

What time is check-in at The Soaltee Kathmandu, Autograph Collection?

Check-in start time: 2:00 PM; check-in end time: 11:30 PM. Early check-in is available for a fee of USD 40 (subject to availability). Late check-in is available from 6:00 AM to noon for a fee of USD 40.

What time is check-out at The Soaltee Kathmandu, Autograph Collection?

Checkout is at 11 AM. Late checkout is available for USD 50 (subject to availability).

Does The Soaltee Kathmandu, Autograph Collection provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is The Soaltee Kathmandu, Autograph Collection located?

This family-friendly Kathmandu hotel is located near the airport, within 1 mi (2 km) of The Crematoria, National Museum of Nepal and Military Museum. Asan Bazaar and Tribhuwan University are also within 2 miles (3 km).

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Reviews

The Soaltee Kathmandu, Autograph Collection Reviews

8.2

Very good

8.2

Cleanliness

6.8

Location

8.6

Staff & service

8.6

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 40 out of 91 reviews
Rating 8 - Good. 27 out of 91 reviews
Rating 6 - Okay. 14 out of 91 reviews
Rating 4 - Poor. 7 out of 91 reviews
Rating 2 - Terrible. 3 out of 91 reviews

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff, great food and restaurant options with something always open.
Stayed 3 nights in Oct 2023

10/10 Excellent

Siddharth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Oct 2025

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Devine Setting Offering Serenity

Bujan picked me up at the airport as pre-arranged and transferred me to the hotel. It was a pleasant comfortable journey and Bujan was friendly and hospitable. He proved equally friendly at the hotel checkin and efficiently got me set up in a well appointed spacious room with a nice view of the pool and garden for my short stay. I only wish the stay was longer. The next morning found me on my way after Brianca and her other colleagues got my account settled up and checked out. This would be a devine setting to stay at least a few days to relax and absorb the serenity.
Stayed 1 night in Oct 2024

10/10 Excellent

Chandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall service staff are great We enjoyed our stay Kakori restaurant service and staff are great
Stayed 1 night in Jun 2024

2/10 Terrible

Randy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never stay at this property again. The floors in the rooms are very dirty. The Front Desk charged my card 3 weeks ago and I am still trying to get my money back on my AMX. The room was prepaid with Expedia and the hold funds went thru and was not refunded. I have been working with the FO MGR-Krishna Sapkota. I emailed the hotel again today and no response. I will have to dispute with AMX at this point. It should not take 3 weeks to get a charge reversed. The amount charged was $417.66 in US Dollars. I requested to speak to the GM of the hotel and Krishna said he would handle it.
Stayed 2 nights in Apr 2024

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High quality hotel

I was very impressed with this hotel! So that we extended one more night. Good customer service, helpful, friendly, professional. Room was fine with view. The hotel is huge and pool was nice. I highly recommend the Indian restaurant (we visited it twice) & the room service (was so good) and the outdoor lounge. Breakfast was very good & different than usual options. But needs more space if some groups attend the breakfast. Spa can be improved. Overall I recommend it and will book again if i visit Nepal in future.
Stayed 1 night in Apr 2024

10/10 Excellent

Padam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Architectural was imagine absolutely fantastic landscape has been great I have been there before many years ago they have been update absolutely fantastic. The staff service from front desk to overall I will give 100%
Stayed 3 nights in Sep 2023

10/10 Excellent

Fung Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staffs are very friendly and helpful.
Stayed 1 night in Dec 2022

10/10 Excellent

Mauro F L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nepal 2021

Hotel Excelente, café da manhã, muito bom, staff muito bom.
Stayed 3 nights in Nov 2021

10/10 Excellent

Nirola,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet taxi service was very overpriced.. Better to take taxi outside the hotel
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
All of the staff were very welcoming and accommodating. The food in each of the restaurants we tried was quite good. The Indian in particular was very good. Again serving staff were very helpful. The rooms are starting to show some age - but they are comfortable no major issues. However, both the mattress and pillows could be updated. The pillows were lumpy, not as comfortable as you'd expect in a Crown Plaza. We did request new pillows, which we brought to our room within minutes - but they were very similar to the original ones. Overall a comfortable property with good staff.
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

친절하고 관리가 잘 되고 있습니다.

공항에서 30분 내외 거리에 위치한 호텔로 수영장을 포함한 대부분의 편의 시설을 갖추고 있습니다. 서비스는 매우 친절한 편이며 긴 역사에 비해 깔끔하게 관리되고 있습니다.
Stayed 2 nights in Jun 2019

10/10 Excellent

Maitri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great welcoming hotel

Great hotel with excellent service. Common areas are very well maintained but rooms are in need of an upgrade.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The hotel is great! Comfortable, excellent service and very good food. I overall had a great experience.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place
Stayed 3 nights in Feb 2019

2/10 Terrible

Chin Hwee

Disliked: Staff & service

Extremely unpleasant stay

I’ve stayed in this hotel before and I know the condition very well. It’s old and once grand. The service I encountered was shocking.
Stayed 14 nights in Dec 2018

10/10 Excellent

Gary, Dover, DE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property is an oasis in otherwise teeming Kathmandu. Large, green area to stroll or just relax. Safe with tons of military and police support. Absolutely perfect staff--polite and friendly. Rooms large and well furnished. Quiet. Good shopping for souvenirs in gift shop and basement. Three very nice restaurants. Great pool area (sit and read now or swim when it's warmer). I would gladly stay there again.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

:(

Restaurants in the hotel was not good enough to enjoy the meal. And fitness club was too small and dark to use.
Stayed 3 nights in Oct 2018

10/10 Excellent

Rohaiza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Marvelous stay

It was a great stay as the staff went over and above their daily duties to make the guest happy during their stay
Stayed 3 nights in Sep 2018

8/10 Good

GilbertoSantos, Kathmandu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Cultural experience in the hotel was a unique one.
Stayed 5 nights in Sep 2018

8/10 Good

mei ying

Liked: Staff & service, property conditions & facilities, room comfort

特別推薦商店街購買的佛像

像是住在加德滿都的 綠洲 房間面對大大的court yard, 綠色草地和大樹 我們是了 中餐廳和印度菜, 和好幾次西餐廳. 都堪稱不錯. 也在旅館裡的商店街 買了許多 圍巾 衣服. 特別推薦購買的佛像,是向商店街一位可愛的shop owner買的.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Hotel is centrally located. Easy to get places.
Stayed 8 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

CATEMANDOO~ CROWN

Overall it was great
Stayed 4 nights in Apr 2017

4/10 Poor

Lari, Philippines

Disliked: Staff & service, property conditions & facilities

Old Hotel with Huge Garden

We arrived during election day in Kathmandu (May 14) and we learned at the airport arrival that all taxi services are cancelled and even the tourist info desk was closed. Hence, we didn't know how to get to the hotel. A tourist guide of another group was kind enough to help us so he called the hotel and somebody arranged for our transport. We should have been informed ahead by the hotel that there will be no public transport at the airport when we arrive because of election day. If not for the helpful tourist guide we wouldn't know how to get to the hotel. Upon arrival at the hotel we were standing in the lobby for several minutes because the check-in clerk was attending to somebody else who appeared to be arguing. Since we noticed that it will take some time we interrupted and the hotel desk called the lady sitting in another desk who already saw us earlier standing and waiting at the lobby. She should have attended to us when she saw that we have been waiting for some time. Upon check-in we were given an additional key for another room in case we don't like the room assigned to us. The room they gave us was smelly, had a defective toilet bowl and some broken furniture so we checked the other room and it was newer and cleaner so we chose this one. The first room was obviously old and needed renovation and we should not have been given this one when there are better ones available in the hotel.

6/10 Okay

Mahesh

Poor rooms but great breakfast

The descriptions of the room was mialeading on Hotels.com website. I booked an executive rooms with 2 Double beds. When I reaches there they were 2 single beds. We were family of 3. The rooms were small with see through bathroom window. The bathroom blinders wouldnt cover the window completely so you can watch your family member using loo or taking shower - how embarrasing. This was one of their recently upgraded executive room. I asked for refund for next 2 nights but the manager refused. He finally gave us old delux room which was somewhat bigger. He provided us with extra bed - the extra bed was not comfy, it felt like a third world hospital folding bed. The room was dusty at placed and bathroom was tires looking and old with metals which were actually rusting. The shower was so so. Staff were great so was breakfast. The garden reataurant was costly with poor food quality. Next time I will avoid this hotel at all costs.