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Ulasan tentang Grandhotel Pupp

5 out of 5
Grandhotel Pupp
Mírové námestí 2, Karlovy Vary

Ulasan

9.2

Hebat

Penilaian 10 - Cemerlang. 502 daripada 746 ulasan" "
Penilaian 8 - Baik. 162 daripada 746 ulasan" "
Penilaian 6 - Boleh diterima. 49 daripada 746 ulasan" "
Penilaian 4 - Lemah. 24 daripada 746 ulasan" "
Penilaian 2 - Teruk. 9 daripada 746 ulasan" "

9.4/10

Kebersihan

9.2/10

Kakitangan & perkhidmatan

9.0/10

Kemudahan

9.0/10

Keadaan hartanah & kemudahan

9.0/10

Mesra alam

Ulasan

10/10 Cemerlang

Richard

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Un palace , magnifique hôtel. Petit déjeuners excellent . Spa très agréable
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Paul

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Samir

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Perfect hotel, Sevice is great, SPA was perfect, best location in Karlovy Vary, a city inside a city, I totally recommend it.
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Charles

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
A phenomenal hotel in an amazingly beautiful area Great hiking around Meticulously clean Staff was very friendly and helpful to us Helped with dinner reservations The hotel spa is very modern, clean and a great relaxing experience in and of itself Amazing place!! Will absolutely go back
Menginap 2 malam pada Mei 2024

10/10 Cemerlang

Michael

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We had a great stay at the Grandhotel Pupp. Room was clean and property is in the heart of Karlovy Vary. Definitely would recommend staying there!
Menginap 3 malam pada Apr 2024

10/10 Cemerlang

Frank

Mengembara bersama keluarga
Sukakan: Keadaan hartanah & kemudahan
Das Hotel Pupp ist wirklich ein Klassiker sehr schon. Tolle Zimmer tolle Lage, einfach super tolle Bar tolles Frühstück
Menginap 2 malam pada Apr 2024
Respons daripada Concierge pada 28 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas Krejsa

10/10 Cemerlang

Jil

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The rooms are huge. Great reviews for the modern new wings only. The hotel was near a park and hill and I had a wonderful short walk and hike around the area.
Menginap 2 malam pada Apr 2024
Respons daripada Concierge pada 28 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas Krejsa

10/10 Cemerlang

Susanne

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024
Respons daripada Concierge pada 28 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas Krejsa

10/10 Cemerlang

Haroon

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Alles 5 Sterne
Menginap 3 malam pada Apr 2024
Respons daripada Martin Gross pada 20 Apr 2024
Sehr geehrter Herr Haroon,vielen Dank für Ihre großartige Bewertung des Grandhotel Pupp. Es freut uns sehr zu hören, dass Ihr Aufenthalt fünf Sterne verdient hat.Wir hoffen, Sie bald wieder bei uns zu begrüßen und Ihnen erneut eine erstklassige Erfahrung bieten zu können.Mit freundlichen Grüßen,Martin Gross Concierge Grandhotel Pupp

10/10 Cemerlang

Franziska

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Apr 2024
Respons daripada Concierge pada 28 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas Krejsa

10/10 Cemerlang

Norbert

Sukakan: Kebersihan, kakitangan & perkhidmatan
Menginap 3 malam pada Mac 2024
Respons daripada Concierge pada 28 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas Krejsa

10/10 Cemerlang

Dirk

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Wir haben den dreitägigen Aufenthalt im Hotel Pupp sehr genossen. Wir hatten den Riverside- Teil gebucht und das war eine sehr gute Entscheidung. Alles war perfekt, das Frühstück und ganz besonders das Abendessen im Grand Restaurant waren hervorragend und man kann es als absolut "Preis wert!" bezeichnen. Das Spa ist eine wunderbare Bereicherung. Wir kommen bestimmt einmal wieder!
Menginap 3 malam pada Mac 2024
Respons daripada Concierge pada 28 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas Krejsa

10/10 Cemerlang

Jinfeng

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 1 malam pada Mac 2024
Respons daripada Concierge pada 28 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas Krejsa

10/10 Cemerlang

Hans

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Supi
Menginap 2 malam pada Feb 2024
Respons daripada Martin Gross, Concierge pada 29 Feb 2024
Sehr geehrter Herr Hans,vielen Dank für Ihre herausragende Bewertung. Es freut uns zu hören, dass Ihr Aufenthalt im Grandhotel Pupp so positiv war.Wir hoffen, dass wir Sie bald wieder bei uns willkommen heißen dürfen.Mit freundlichen Grüßen,

6/10 Boleh diterima

stephen

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 2 malam pada Feb 2024
Respons daripada Martin Gross, Concierge pada 28 Feb 2024
Dear Mr. Stephen,Thank you for your feedback on your recent stay at Grandhotel Pupp. We appreciate your comments and will strive to improve based on your review.Warm regards,

8/10 Baik

Kathrin

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan
Tidak sukakan: Keadaan hartanah & kemudahan
Das Hotel ist sehr schön, das Personal sehr aufmerksam und zuvorkommend und das Frühstück war auch prima. Jedoch habe ich auf ein stilvolles Zimmer ( wie auf den Fotos zum Hotel ) gehofft, welches zum gebuchten Hotel und Ambiente passt. Bekommen haben wir ein Hotelzimmer im Dachgeschoss. Es war eher wie eine günstige Ferienwohnung und nicht wie ein Zimmer in einem höherpreisigen Grand Hotel.

4/10 Lemah

Helmut

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan
The room was described as a room with forest view. But we saw only a cooper roof and a wall from the building behind the room. This room was not acceptabel for a reservation in a 5* Hotel. It was room 101 in the building beside the hotel. So I think that the Hotel with this room said to me : Please don not come back.
Menginap 2 malam pada Feb 2024
Respons daripada Martin Gross, Concierge pada 28 Feb 2024
Dear Mr. Helmut,Thank you for sharing your feedback regarding your recent stay. We are truly sorry to hear that the room you were allocated did not meet your expectations and that the forest view fell short of what you anticipated.We sincerely apologize for any disappointment caused by the view from Room 101. It is certainly not the experience we aim to provide to our valued guests, and we regret that this aspect of your stay did not meet the standards you rightfully expected from a 5-star hotel.Your comments have been duly noted, and rest assured, we will make every effort to address this matter appropriately to improve our guests' overall experience. Should you decide to give us another chance, we would be more than happy to ensure that your next visit exceeds your expectations in every aspect.Warm regards,

8/10 Baik

Günter

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
ein wahnsinnig schönes Hotel in Stil der alten Grandhotels. Sehr freundliches zuvorkommendes Personal, ein wahnsinns Frühstück und auch sonst hat alles gepasst. zwei negative Punkte: wenn man nicht im Haupthaus untergebracht ist, ist amn gezwungen in den Spa Bereich (und auch zum Frühstück) in seinen Strassenklamotten zu gehen. Parkplätze gibt es so gut wie keine, welche kostenlos wären. 20,00 € am Tag für Hotelgäste finde ich etwas happig. Ansonsten empfehlenswert!
Menginap 2 malam pada Feb 2024
Respons daripada Martin Gross, Concierge pada 28 Feb 2024
Sehr geehrter Herr Günter,Wir danken Ihnen herzlich für Ihre Rückmeldung bezüglich Ihres Aufenthalts im Grandhotel Pupp. Es erfreut uns zu hören, dass Sie die elegante Atmosphäre, die Freundlichkeit und Professionalität unseres Personals sowie das exzellente Frühstück genossen haben. Ihr Lob bedeutet uns sehr viel.In Bezug auf Ihre Anmerkungen möchten wir darauf hinweisen, dass unser Hotel über verschiedene Zimmerkategorien in drei Gebäuden verfügt. Das Haupthaus Riverside beherbergt die Kategorien Superior und Premier, während das Parkside-Gebäude moderne Zimmer bietet. Das Quisisana Palace als historische Dependance des Grandhotel Pupp bietet zudem exquisite Zimmer für Gäste, die Wert auf Privatsphäre legen. Alle Hotel-Services werden im Haupthaus angeboten.Wir bedauern, dass Sie den Wechsel zwischen den Gebäuden als störend empfunden haben und nehmen Ihre Hinweise zu den Parkmöglichkeiten wahr. Wir möchten darauf hinweisen, dass der Preis für den Parkplatz auch unseren Valet-Parkservice beinhaltet, der es unseren Gästen ermöglicht, sich um das Parken keine Sorgen zu machen.Vielen Dank für Ihre Empfehlung und wir hoffen, Sie bald erneut im Grandhotel Pupp begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 Cemerlang

Michael

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Absolutely fantastic place to stay. Service is perfect, staff are friendly and helpful, fantastic location, and great cocktails in the stunning bar. Definitely recommend.
Menginap 1 malam pada Feb 2024

10/10 Cemerlang

Maryorie Pena

Menginap 1 malam pada Feb 2024
Respons daripada Concierge pada 28 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas Krejsa

10/10 Cemerlang

Ulrike

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Ein toller Aufenthalt von Anfang bis Ende.
Menginap 3 malam pada Feb 2024
Respons daripada Martin Gross, Concierge pada 9 Feb 2024
Liebe Frau Ulrike,vielen Dank für Ihre kurze, aber sehr positive Rückmeldung zu Ihrem Aufenthalt im Grandhotel Pupp. Es freut uns sehr, dass Sie von Anfang bis Ende einen tollen Aufenthalt hatten.Es ist immer unser Ziel, unseren Gästen unvergessliche Erlebnisse zu bieten, und es scheint, als hätten wir dieses Ziel bei Ihrem Besuch erreicht. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen und Ihnen erneut einen exzellenten Service rundum anbieten zu können.Mit herzlichen Grüßen,Für das Team des Grandhotel Pupp

10/10 Cemerlang

Boris

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Movie vacation
Amazing hotel with classics
Menginap 2 malam pada Jan 2024
Respons daripada Martin Gross, Concierge pada 9 Feb 2024
Dear Mr Boris,Thank you for sharing your experience at Grandhotel Pupp in Karlovy Vary. We are delighted to learn that you found the hotel to be amazing with its classic charm. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another exceptional stay soon.Best regards,The Grandhotel Pupp Team

10/10 Cemerlang

Jeffery a

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 3 malam pada Jan 2024

10/10 Cemerlang

John

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Lækkert hotel som er en oplevelse værd
Mega lækkert og gennemført hotel, sengene kunne dog være bedre. Alt andet er fuldt tilfredsstillende
Menginap 1 malam pada Jan 2024

6/10 Boleh diterima

tanja

Mengembara bersama keluarga
Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
glorious hotel just a purely terrible trip this
Booked a suite - it was over the road in the freezing cold, said no thank you (NOT CLEAR ON BOOKING NOT IN HOTEL) and had a small basic room in hotel and charged us the same ....no one there to help with bags on arrival - eventually found someone to park the car - a million years away from my last visit . So so so disappointed and so many issues
Menginap 2 malam pada Jan 2024

10/10 Cemerlang

Sarah

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jan 2024
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

8/10 Baik

Guilherme

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jan 2024
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

8/10 Baik

Rainer

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Luxus mit kleinen Abstrichen
Sehr schönes Hotel in Karlsbad, großes Zimmer, Bad etwas in die Jahre gekommen. Der Teppichboden im Zimmer müffelt. Punktabzug gibt es für die Hunde im Restaurant, das geht überhaupt nicht. Der SPA-Bereich war überfüllt und es roch extrem nach Chlor.
Menginap 3 malam pada Jan 2024
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Philipp

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Tolles Ambiente und großartiger Service
Menginap 2 malam pada Jan 2024
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Marisa

Mengembara bersama keluarga, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Imposantes Hotel mit einzugartigen historischen Prägungen umgeben von einer malerischen Natur und herrichen Denkmälern.
Menginap 2 malam pada Jan 2024
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

6/10 Boleh diterima

Yulianna

Mengembara bersama keluarga
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan, keselesaan bilik
La ubicación exelente
En general el hotel esta bien. Limpio y muy bonito. Las camas muy cómodas, colchones de calidad. Nos faltó productos para la higiene. Tenia una bote de champú que servia a la vez como gel de ducha, que es incompatible con un hotel de lujo. No tenia agua natural gratis, tenismos que comprar. En ningún hotel no paso esto. Teniendo fuera-4°, no había calefacción en nuestra habitación. Hemos pasado frio. Antes de llegar, les he llamado para pedir una mesa en el restaurante, nos dijeron que no hay problema para cenar. Pero cuando hemos bajado, nos dijeron que todo esta reservado. Aunque cuando pasamos para cenar en otro hotel, estaba medio vacio. A la vuelta nos asomimos otra vez y estaba igual o menos gente que antes. Y eso que sabiamos de DRESS CODE y hemos traído ropa para la ocasión. El camino de SPA es un laberinto.
Menginap 1 malam pada Jan 2024

10/10 Cemerlang

Christian

Menginap 1 malam pada Dis 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Marcus

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Meris

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
We absolutely loved staying at the Pupp. Clean, friendly, excellent staff, delicious food, beautiful room, awesome pool, wonderful spa, I could go on all day. Can’t wait to visit again!
Menginap 3 malam pada Dis 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Michelle, Livonia

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Lovely
Menginap 2 malam pada Dis 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Farah, Winchester

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Menginap 2 malam pada Dis 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Ferdinand

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Dis 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

6/10 Boleh diterima

Fleur

Tidak sukakan: Keselesaan bilik
Review the booking carefully
We were excited to book this amazing hotel but were embarrassed when we arrived for check in and told we were actually staying across the street and canal in their ‘other’ hotel. They couldn’t find us on the check in list and then it was ‘oh there you are, you’re staying over there…’We still had access to the restaurant and fitness area but we had to bundle up each time and it took all of the magic out of the stay. With the exception of one photo on the hotels.com of the other hotel, there was no indication at all that we were staying elsewhere. With none of the convenience of the actual Pupp hotel, or access to room service etc. There wasn’t even a hotel services book in our room. We felt very removed and lesser than the other guests.
Menginap 3 malam pada Dis 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

G Mark

Menginap 2 malam pada Dis 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Sandra

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 3 malam pada Nov 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

4/10 Lemah

Sören

Mengembara bersama pasangan
Sukakan: Kebersihan
Tidak sukakan: Keadaan hartanah & kemudahan
Die Zimmer entsprechen nicht den Bildern. Altes Interieur in winzigen Zimmern. Der Spa Bereich ist unangenehm und hat keinen Aufenthaltswert. Das Hotel ist nicht zu empfehlen.
Menginap 1 malam pada Dis 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Anthony

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Best hotel I've ever stayed in. Physically beautiful with an attentive staff and excellent amenities. I was fortunate to be there during a very low tourist season so we had easy access to all spa amenities at all times without a wait. Be careful about which Pupp property your room is in. The Riverside and Parkside facilities are all connected but the Quisisnana property is across a river. When we arrived we found out we were in Quisisnana and payed an extra 50 Euro a night to upgrade to riverside - well worth it as our frequent spa trips would have been much more difficult. The area itself was gorgeous amidst heavy snow. But the hotel was the star of the show for us.
Menginap 3 malam pada Nov 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Irena

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Nov 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Erbay

Menginap 1 malam pada Nov 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

10/10 Cemerlang

Olga

Menginap 4 malam pada Nov 2023
Respons daripada Concierge pada 21 Jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tomas KrejsaConcierge

8/10 Baik

Jane

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Historical property. Grand common space. Booked a corner suite in the old section but carpet & furniture are worn. Spa facilities okay but not spectacular. Food in hotel restaurants were excellent. Breakfast is excellent. Casino underwhelming. Worth it as first trip to KV but probably would stay elsewhere next time.
Menginap 2 malam pada Nov 2023

8/10 Baik

Johanna Elisabeth

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Beautiful property with an amazing breakfast included. Really the only point I’d make is that for a 5* spa hotel the bathrooms in the new part of the hotel were really small, brown and basic. No conditioner for hair just a 2 in 1 on the wall. Plastic tissue boxed mounted..felt old and cheap. Where the rest of the hotel and facilities are fantastic. Missed opportunity there when they did Reno
Menginap 3 malam pada Nov 2023

10/10 Cemerlang

Nicole

Sukakan: Kakitangan & perkhidmatan
The food was wonderful
Menginap 1 malam pada Nov 2023
Respons daripada Concierge pada 11 Nov 2023
Dear Guests,Thank you for your kind review of our hotel and your appreciation of our work, which we highly value and hope to have the pleasure of welcoming you again soon.SincerelyTomas KrejsaConcierge

10/10 Cemerlang

Marcus

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
An outstanding property at a fantastic location. If your looking for the perfect stay then look no further. It's the staff that make the hotel worth every penny. Will be returning guaranteed
Respons daripada Concierge pada 11 Nov 2023
Dear Guests,Thank you for your kind review of our hotel and your appreciation of our work, which we highly value and hope to have the pleasure of welcoming you again soon.SincerelyTomas KrejsaConcierge

10/10 Cemerlang

Angelika

Mengembara bersama haiwan kesayangan, Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Das Hotel lässt keine Wünsche offen. Das Personal, ob Rezeptionsmitarbeiter, Zimmermädchen, Pagen, Oberkellner etc, waren alle sehr zuvorkommend und freundlich. Die Zimmer, in unserem Fall ein Superior Zimmer mit Blick auf die Tepla, war sauber und gemütlich eingerichtet. Für Unternehmungen benötigt man kein Auto. Alles ist fußläufig erreichbar. Sei es die Kolonnaden, Thermalbäder, Aussichtsturm Diana etc. Wir kommen gerne wieder!
Menginap 5 malam pada Okt 2023
Respons daripada Concierge pada 11 Nov 2023
Dear Guests,Thank you for your kind review of our hotel and your appreciation of our work, which we highly value and hope to have the pleasure of welcoming you again soon.SincerelyTomas KrejsaConcierge