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Serene Kandy

Hartanah 4.0 bintang

Pilih tarikh untuk melihat harga

Ulasan

8.0 daripada 10
Sangat baik

Kemudahan popular

  • Kolam renang
  • Termasuk parkir
  • Wi-Fi percuma
  • Restoran
  • Penyaman udara
  • Sarapan tersedia
Harga semasa ialah RM375
RM486 jumlah
termasuk cukai & fi
28 Apr - 29 Apr

Pilihan bilik

Penapis yang tersedia untuk bilik
Menunjukkan 7 daripada 7 bilik

Lihat semua foto untuk Super Deluxe Single - Main Wing

Super Deluxe Single - Main Wing | 7 bilik tidur, peralatan tempat tidur premium, peti besi dalam bilik

Super Deluxe Single - Main Wing

  • Boleh menampung 1
  • 1 Katil Kelamin (Double)

Lihat semua foto untuk Super Deluxe Double or Twin - Main Wing

Super Deluxe Double or Twin - Main Wing | 7 bilik tidur, peralatan tempat tidur premium, peti besi dalam bilik

Super Deluxe Double or Twin - Main Wing

  • 1 bilik tidur
  • Boleh menampung 2
  • 1 Katil Raja (King) ATAU 2 Katil Bujang (Single)

Lihat semua foto untuk Super Deluxe Quadruple with Kitchenette - Main Wing

Super Deluxe Quadruple with Kitchenette - Main Wing | 7 bilik tidur, peralatan tempat tidur premium, peti besi dalam bilik

Super Deluxe Quadruple with Kitchenette - Main Wing

8.0 daripada 10
Sangat baik
(2 ulasan)
  • 1 bilik tidur
  • Boleh menampung 4
  • 2 Katil Bujang (Single) dan 1 Katil Kelamin (Double)

Apartment (Four-Bedroom Luxury Apartment)

  • 120 meter persegi
  • 4 bilik tidur
  • Boleh menampung 9
  • 4 Katil Kelamin (Double) dan 1 Katil Sofa Bujang

Triple Room (Luxury Triple Room)

  • 36 meter persegi
  • Boleh menampung 3
  • 1 Katil Kelamin (Double) dan 1 Katil Bujang (Single)

Room (Premium Quadruple Room)

  • 38 meter persegi
  • Boleh menampung 4
  • 2 Katil Bujang (Single) dan 1 Katil Kelamin (Double)

Apartment

  • Pemandangan gunung
  • 150 meter persegi
  • 2 bilik tidur
  • Boleh menampung 4
  • 2 Katil Ratu (Queen) dan 1 Katil Sofa Bujang
Mod logo
Log masuk untuk melihat diskaun dan faedah yang layak. Lebih banyak ganjaran untuk lebih banyak pengembaraan!
Log masukDaftar sekarang, ia percuma

Tentang kawasan sekitar

Terletak di Kandy, Serene Kandy berada di kawasan bersejarah dan di tasik. Pusat Meditasi Dhamma Kuta Vipassana dan Pusat Meditasi Nilambe disarankan untuk dikunjungi jika anda ingin melakukan aktiviti, sementara mereka yang ingin menikmati keindahan semula jadi kawasan ini boleh menerokai Kawasan Perlindungan Udawatta Kele dan Central Highlands of Sri Lanka. Ingin menikmati acara atau perlawanan ketika berada di kota? Lihat acara atau perlawanan yang berlangsung di Stadium Asgiriya atau Stadium Kriket Antarabangsa Pallekele. Layari panduan perjalanan Kandy kami
Peta
113, Rajapihilla Mawatha, Kandy

Tempat berdekatan

  • Tasik Kandy
    Tasik Kandy
    5 min berjalan kaki - 0.5 km
  • Kuil Relik Gigi Suci
    Kuil Relik Gigi Suci
    13 min berjalan kaki - 1.1 km
  • Hospital Lakeside Adventist
    7 min berjalan kaki - 0.6 km
  • Kawasan Perlindungan Udawatta Kele
    8 min berjalan kaki - 0.7 km
  • Taman Wales
    8 min berjalan kaki - 0.7 km

Bergerak

  • Stesen Kereta Api Kandy - 8 minit memandu
  • Colombo (CMB-Lapangan Terbang Antarabangsa Bandaranaike) - 170 minit memandu

Restoran

  • Hideout Lounge
    17 min berjalan kaki
  • Balaji Dosai
    17 min berjalan kaki
  • Hela Bojun Hala
    14 min berjalan kaki
  • World Of Spice
    15 min berjalan kaki
  • Senani Restaurant
    6 min berjalan kaki

Tentang hartanah ini

Serene Kandy

Mewah bagi hotel di tasik
Manfaatkan teres, kemudahan dobi dan bar di Serene Kandy. Akses Internet wayarles percuma dan restoran tersedia kepada semua tetamu.
Anda juga akan mendapati manfaat seperti:
  • 8 kolam renang terbuka dan kolam kanak-kanak, bersama dengan kerusi lepak pantai
  • Percuma letak kenderaan sendiri
  • Sarapan Eropah (surcaj), pengangkutan ulang-alik lapangan terbang pergi-balik (surcaj) dan surat khabar di lobi
  • Tempat simpanan bagasi, peti simpan selamat di meja/kaunter hadapan dan lif
Ciri-ciri bilik
Semua bilik tetamu di Serene Kandy disertakan dengan sentuhan bermakna seperti peralatan tempat tidur premium dan penyaman udara, sebagai tambahan kepada kemudahan seperti Wi-fi percuma dan peti besi.
Tambahan kepada kesenangan di semua bilik termasuk:
  • Berbilang bilik mandi dengan pancuran mandi dan kelengkapan dandanan diri percuma
  • 42-inci TV skrin rata dengan saluran satelit
  • Almari pakaian, balkoni dan produk pembersihan mesra alam

Hartanah serupa

Bar (di hartanah)
Radisson Hotel Kandy
Kandy
  • Kolam renang
  • Spa
  • Termasuk parkir
  • Wi-Fi percuma
8.8 daripada 10, Terbaik, 527 ulasan
Harga ialah RM268
RM360 jumlah
termasuk cukai & fi
27 Apr - 28 Apr
Radisson Hotel Kandy
Bandingkan hartanah yang serupa

Kemudahan hartanah

Internet

  • Tersedia di semua bilik: Wi-fi percuma dan Internet berwayar
  • Tersedia di sesetengah kawasan awam: Wi-fi percuma

Tempat letak kenderaan dan pengangkutan

  • Pengangkutan ulang-alik lapangan terbang 24 jam atas permintaan dengan surcaj
  • Tempat letak kenderaan sendiri percuma di tapak hartanah
  • Letak kenderaan sendiri di tapak adalah terhad

Makanan dan minuman

  • Setiap hari sarapan Eropah tersedia 6:00 hingga 10:30 dengan bayaran: USD 10 untuk orang dewasa dan USD 5 untuk kanak-kanak
  • 1 bar/ruang istirahat
  • 1 restoran

Aktiviti menarik

  • 8 kolam renang terbuka
  • Kolam kanak-kanak

Mesra keluarga

  • 8 kolam renang terbuka
  • Bilik kalis bunyi
  • Dapur kecil dalam bilik
  • Kemudahan dobi
  • Kolam kanak-kanak

Kemudahan

  • Kemudahan dobi
  • Meja/kaunter hadapan waktu terhad
  • Peti besi di meja/kaunter hadapan
  • Surat khabar di lobi
  • Tempat simpanan bagasi

Perkhidmatan tetamu

  • Bantuan lawatan dan tiket
  • Pengemasan (harian)

Kawasan luar

  • Di pergunungan
  • Di tasik
  • Kerusi lepak tepi kolam
  • Teres

Kebolehcapaian

  • Lif

Lain-lain

  • Kawasan merokok yang dikhaskan

Kemudahan bilik

Bilik tidur

  • Peralatan tempat tidur premium

Bilik mandi

  • Bilik mandi persendirian
  • Kelengkapan dandanan diri percuma
  • Kertas tandas
  • Pancuran mandi
  • Pengering rambut
  • Sabun
  • Syampu
  • Tuala disediakan

Hiburan

  • TV skrin rata 42-inci dengan saluran satelit

Makanan dan minuman

  • Air botol percuma
  • Cerek elektrik
  • Dapur kecil
  • Pembancuh kopi/teh
  • Perkhidmatan bilik terhad
  • Tisu dapur

Lain-lain

  • Bilik kalis bunyi
  • Meja
  • Penyaman udara
  • Peti besi
  • Produk pembersihan adalah mesra alam
  • Seterika/papan seterika atas permintaan
  • Surat khabar harian percuma

Dasar

Daftar masuk

Masa mula daftar masuk: 7:00; Masa tamat daftar masuk: 23:30
Daftar masuk lewat tertakluk kepada ketersediaan
Umur minimum daftar masuk - 18

Daftar keluar

Daftar keluar sebelum 12:00 tengah hari
Daftar keluar tanpa sentuh tersedia

Arahan daftar masuk khas

Hartanah ini menawarkan pengangkutan pindahan dari lapangan terbang (surcaj boleh dikenakan); tetamu mesti menghubungi hartanah dengan butiran ketibaan sebelum perjalanan, menggunakan maklumat hubungan pada pengesahan tempahan
Meja sambut tetamu dibuka setiap hari dari 6:00 - 12:00 tengah malam
Kakitangan berada di meja sambut tetamu untuk masa yang terhad
Maklumat yang disediakan oleh pihak hartanah mungkin diterjemahkan menggunakan alat terjemahan automatik

Kaedah akses

Meja sambut tetamu (waktu terhad)

Haiwan peliharaan

Haiwan kesayangan dan haiwan perkhidmatan tidak dibenarkan

Kanak-kanak dan katil tambahan

Kanak-kanak adalah dialu-alukan
1 kanak-kanak, sehingga umur 6 tahun, boleh menginap percuma jika menggunakan katil sedia ada apabila tinggal di bilik ibu bapa atau penjaga
Katil lipat simpan/tambahan tersedia dengan bayaran sebanyak USD10.0 sehari

Jenis bayaran hartanah

Maklumat penting

Fi

Anda akan diminta membayar caj-caj berikut di hartanah. Fi mungkin termasuk cukai yang berkenaan:

  • Makan Malam Gala Malam Krismas (24 Disember) bagi setiap orang dewasa: USD 60
  • Makan Malam Gala Malam Krismas (24 Disember) bagi setiap kanak-kanak: USD 30 (dari 6 hingga 11 tahun)
  • Makan Malam Gala Malam Tahun Baru (31 Disember) bagi setiap orang dewasa: USD 75
  • Makan Malam Gala Malam Tahun Baru (31 Disember) bagi setiap kanak-kanak: USD 37.5 (dari 6 hingga 11 tahun)

Kami telah menyertakan semua caj yang disediakan kepada kami oleh hartanah.

Kemudahan tambahan

  • Fi untuk sarapan Eropah: kira-kira USD 10 untuk dewasa dan USD 5 untuk kanak-kanak
  • Bayaran pengangkutan ulang-alik lapangan terbang: USD 80 setiap kenderaan (sehala)
  • Bayaran katil lipat simpan: USD 10.0 sehari

Senarai di atas mungkin tidak menyeluruh. Bayaran dan deposit mungkin tidak merangkumi cukai dan tertakluk kepada perubahan.

Untuk makluman anda

Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
Hartanah ini menerima kad kredit dan wang tunai
Ciri-ciri keselamatan di hartanah ini termasuk pemadam api, pengesan asap, sistem keselamatan, dan alat pertolongan cemas
Hartanah ini mempunyai ruang luar, seperti balkoni, laman dalam, teres, yang mungkin tidak sesuai untuk kanak-kanak; jika anda mempunyai kebimbangan, kami mengesyorkan agar anda menghubungi hartanah sebelum ketibaan anda untuk mengesahkan jika pihak hartanah dapat menempatkan anda di bilik yang sesuai

Perkara yang kami harus menyebut

Haiwan kesayangan dan haiwan perkhidmatan tidak dibenarkan di hartanah ini

Hartanah juga dikenali sebagai

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Soalan lazim

Adakah Serene Kandy mempunyai kolam?

Ya, hartanah ini mempunyai 8 kolam renang terbuka dan kolam kanak-kanak.

Berapa kos yang diperlukan untuk menginap di Serene Kandy?

Setakat 26 Apr 2026, harga yang ditemui untuk penginapan 1 malam bagi 2 dewasa di Serene Kandy pada 28 Apr 2026 bermula serendah RM375, tidak termasuk cukai dan fi. Harga ini berdasarkan harga satu malam paling rendah yang ditemui dalam 24 jam yang lalu untuk penginapan dalam masa 30 hari akan datang. Harga tertakluk kepada perubahan. Pilih tarikh anda untuk melihat harga yang lebih tepat.

Adakah Serene Kandy mesra haiwan kesayangan?

Tidak, haiwan kesayangan tidak dibenarkan di hartanah.

Berapakah fi parkir di Serene Kandy?

Letak kenderaan sendiri adalah percuma di hartanah ini.

Apakah masa daftar masuk di Serene Kandy?

Masa mula daftar masuk: 7:00; Masa tamat daftar masuk: 23:30. Daftar masuk lewat tersedia ketika masa terhad.

Apakah masa daftar keluar di Serene Kandy?

Daftar keluar adalah jam 12:00 tengah hari.

Adakah Serene Kandy memberikan pengangkutan ulang-alik ke lapangan terbang?

Ya, terdapat pengangkutan ulang-alik lapangan terbang yang beroperasi (tersedia atas permintaan). Fi sebanyak USD80 setiap kenderaan dikenakan.

Di manakah terletaknya Serene Kandy?

Terletak di kawasan bersejarah, hotel ini sejauh 10 minit berjalan kaki dari Kandy Viewpoint dan Malwathu Maha Viharaya. Taman Wales dan Kandy City Centre juga dalam jarak 15 minit berjalan kaki. Stesen Kereta Api Kandy sejauh 21 minit berjalan kaki.

Bolehkah saya membatalkan tempahan saya secara percuma dan terima bayaran balik penuh?

Ya, hartanah ini menawarkan pembatalan percuma untuk kadar bilik tertentu, kerana fleksibiliti itu penting! Sila rujuk dasar pembatalan hartanah di laman kami untuk mendapatkan butiran lanjut tentang sebarang pengecualian atau syarat.

Ulasan

Serene Kandy Ulasan

8.0

Sangat Baik

8.4

Kebersihan

7.2

Lokasi

8.0

Kakitangan & perkhidmatan

8.0

Keadaan hartanah & kemudahan
Penilaian 10 - Cemerlang. 13 daripada 40 ulasan
Penilaian 8 - Baik. 17 daripada 40 ulasan
Penilaian 6 - Boleh diterima. 6 daripada 40 ulasan
Penilaian 4 - Lemah. 3 daripada 40 ulasan
Penilaian 2 - Teruk. 1 daripada 40 ulasan

Ulasan

8/10 Baik

christopher

Mengembara bersama keluarga dan kanak-kanak
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
The hotel was nice for us as a family. The hotel itself is ok not amazing but it had a nice pool (NOT the 8 pools advertised on expedia) but we could see from pics this seemed unlikely. The view from our room was really poor of other hotels or a derelict housing area which as on a massive hill is a shame. Staff lovely as per normal. The rooms were a little old but ok. The breakfast was not buffet as not enough people staying there. Which is fair enough but we could order what we wanted and it was ok.
Menginap 2 malam pada Mac 2026

8/10 Baik

TAKAYUKI

Menginap 2 malam pada Mac 2026

10/10 Cemerlang

Grady

Mengembara bersama pasangan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Great place to stay in Kandy! Rooms are clean, comfortable, and shower is great. Staff are true professionals and definitely want you to have a great stay. Hotel is perched atop hill just outside of town. Plenty of nice restaurants nearby and the town is a nice 20 stroll down the hill. Staff hooked us up with a great driver for day trip to Sigiriya. Great place to stay!
Menginap 3 malam pada Ogo 2025

10/10 Cemerlang

Benoit

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Ogo 2025

8/10 Baik

Trenton

Mengembara bersama keluarga
Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Recommended - Serene Kandy

Enjoyed out stay at Serene Kandy. The hotel was quiet and the rooms don't really have a view (or at least our didn't). Here are the positives - super friendly and welcoming staff. Spacious and comfortable room. Great pool area. Universal power points and plenty of them. Delicious and quality breakfast. Some opportunities for improvement - ironing boards in the room, more water for guests and the cost of the breakfast is a little on the expensive side.
Menginap 1 malam pada Jun 2025

6/10 Boleh diterima

nerina

Sukakan: Kakitangan & perkhidmatan
Menginap 3 malam pada Feb 2025

8/10 Baik

Mads

Menginap 5 malam pada Feb 2025

6/10 Boleh diterima

Ishbel

Mengembara bersama keluarga
Sukakan: Kebersihan

Ridiculously expensive room

Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill .
Menginap 2 malam pada Feb 2025

10/10 Cemerlang

keith

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
Menginap 1 malam pada Sep 2024

10/10 Cemerlang

Ganesh

Pengembara perniagaan, Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
Menginap 3 malam pada Sep 2024

10/10 Cemerlang

Barry

Sukakan: Kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍
Menginap 2 malam pada Mac 2024

8/10 Baik

Dylan

Sukakan: Kebersihan, keadaan hartanah & kemudahan
Menginap 1 malam pada Jul 2023

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kebersihan, kakitangan & perkhidmatan, keselesaan bilik

Unwelcome, down the road and someone has a key!

We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
Menginap 2 malam pada Ogo 2019

10/10 Cemerlang

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Recommend

Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Menginap 1 malam pada Jan 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Keselesaan bilik
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Menginap 1 malam pada Dis 2018

8/10 Baik

Soeren

Sukakan: Keselesaan bilik
Menginap 2 malam pada Jan 2018

2/10 Teruk

Pengembara yang disahkan

Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik

Not a 4 star hotel..very disappointed

My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Menginap 2 malam pada Jan 2018

8/10 Baik

Ajit, Colombo

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan

Take Care to avoid injury

As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Menginap 2 malam pada Jan 2018

10/10 Cemerlang

Raman

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Serene grand

Awesome. Great location. Scenic view. Nice comfy rooms
Menginap 1 malam pada Jan 2018

8/10 Baik

Nick, perth

Sukakan: Kebersihan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan

Nice hotel

Charged for beers from mini bar that weren't there to begin with
Menginap 1 malam pada Dis 2017

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Do it

Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
Menginap 2 malam pada Dis 2017

8/10 Baik

Michael

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Good stay in Kandy

Attentive staff, good food
Menginap 3 malam pada Nov 2017

6/10 Boleh diterima

Traveller, USA

Sukakan: Kebersihan, kakitangan & perkhidmatan

Not as bright as 4 stars, but good for a night

he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Menginap 2 malam pada Okt 2017

8/10 Baik

Scott, American living in Singapore

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Fairly priced hotel with mountain view of Kandy ci

My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Menginap 2 malam pada Okt 2017

4/10 Lemah

Chris

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik

Dreadful service!!!!

I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).