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Ulasan tentang 1Tebrau Premium Suites by 12stay

3.5 out of 5
1Tebrau Premium Suites by 12stay
Block B0118, Residence at 1 Terbrau, Jalan Terbrau, Off Taman Seri Setanggi, Johor Bahru, Johor

Ulasan

6.6
Penilaian 10 - Cemerlang. 3 daripada 17 ulasan" "
Penilaian 8 - Baik. 7 daripada 17 ulasan" "
Penilaian 6 - Boleh diterima. 2 daripada 17 ulasan" "
Penilaian 4 - Lemah. 2 daripada 17 ulasan" "
Penilaian 2 - Teruk. 3 daripada 17 ulasan" "

7.0/10

Kebersihan

6.4/10

Kakitangan & perkhidmatan

7.0/10

Kemudahan

6.8/10

Keadaan hartanah & kemudahan

Ulasan

4/10 Lemah

Kumi

Sukakan: Kakitangan & perkhidmatan
Tidak sukakan: Kebersihan, keadaan hartanah & kemudahan
Uncleanness
The door knob was broken and removed off, which staff was mentioning? But it was still inconvenient. The bathroom smelled pretty bad and wet all over when I checked in the room, which was around 9pm. Towels were very thin like a towel for window cleaning. I didn’t feel cleanness and would not be choosing this room over another 1BR on the north tower bldg.
Menginap 1 malam pada Jan 2020

10/10 Cemerlang

Cheonh

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jul 2019

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Menginap 4 malam pada Apr 2019

6/10 Boleh diterima

Pengembara yang disahkan

Mengembara bersama kumpulan
Sukakan: Kakitangan & perkhidmatan
Only 1 access card provided, very cumbersome when going in and out of property. Should consider providing 2. No toilet paper. Other amenities provided OK. Pool was fabulous. 1 security guard said use of sunblock not allowed? Find this ruling really weird.
Menginap 2 malam pada Apr 2019

8/10 Baik

johari

Sukakan: Keselesaan bilik
Menginap 2 malam pada Mac 2019

8/10 Baik

Alvin

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Great but not provided drinking water.
Menginap 2 malam pada Nov 2018

2/10 Teruk

Leonard

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
1st and the last time....
It was a disaster from the checking in till when I got the room. Everyone from the security guard to the guy in charge was rude. Communication was a nightmare. No toiletries were provided, even no toilet paper. Toilet was dirty. No remote controls for the aircon, batteries missing from the tv remote, no thrash bin or bag, no utensils in the kitchen. NOTHING WAS PROVIDED AS WHAT WAS INDICATED IN THE ROOM DESCRIPTION DETAILS.
Menginap 1 malam pada Dis 2017

8/10 Baik

Maliki Kamal

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 2 malam pada Jan 2018

2/10 Teruk

Miss J, Kuala lumpur

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Worst experience ever !!!!
We checked into the Apartment Unit No. 1401 North Tower at 11pm after a tiring day and we were horrified to find that the whole place was not cleaned after the previous tenant moved out. All the rubbish bags were still on the floor, baby diapers inside the toilet, bathroom were not clean, beddings were not fixed / changed and full with hair, floor was dusty, and one of the bedroom floor was covered by water. We kept calling the Owner for 1 hour but no answer, sent him messages and the photos of the house condition, not a single reply. Obviously he knew about this and was trying to avoid us. Very disappointed with such service. Feel cheated.
Menginap 1 malam pada Jan 2018
Respons daripada Leo pada 15 Jan 2018
Hello, Just see the review I'm feel so sorry about this, we will doing best, won't get this problem again

8/10 Baik

Pengembara yang disahkan

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Overall was good.
It really felt comfy and it just felt like home. The only downside was the location, there wasn’t any toiletries like shampoo, toothbrush. It will also be good if there’s washing machine and a hair dryer.
Menginap 2 malam pada Dis 2017

8/10 Baik

Alice

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Stay at Tebrau 1 premium 12 stay
The stay at tebrau premium is nice . Donald, the management staff is wonderful. Overall, we have a good experience for the stay. Will go back to stay again.
Menginap 2 malam pada Dis 2017

2/10 Teruk

Peter

Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Real Bad Experience with Hotels.com
I could not check in at all as I did not make pre arrangement. When I reached the hotel and called the service staff, there is no answer and left me stranded at the hotel. It was already almost 12 midnight.
Menginap 1 malam pada Dis 2017

8/10 Baik

boon huat

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan
Tidak sukakan: Keselesaan bilik
Overall good stay
Overall all good , but my family feel haunted , we booked few rooms
Menginap 2 malam pada Nov 2017

6/10 Boleh diterima

Pengembara yang disahkan

Sukakan: Kebersihan, keselesaan bilik
The stay was ok................................................
Menginap 1 malam pada Nov 2017

10/10 Cemerlang

Rafeah

Sukakan: Kebersihan, kakitangan & perkhidmatan, keadaan hartanah & kemudahan, keselesaan bilik
Menginap 1 malam pada Nov 2017

10/10 Cemerlang

Siti

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
A great stay for a big family.
The check in experience was very bad. Thete is noone at the receptions. Been waiting and calling for a long time. The receptionist came 30 minutes later. Like what??!! While preparing to check in, there is no room for us. How can it be??? Im very mad! And, it tooks another 30min to settle. Meanwhile the receptionist were calling his dont know who? Than, we got a room. He mention the system is not updated. lol!! Averall, the stay was very gopd. I love the decor of the room, amenities, cleanliness and its a safe stay. There are 24hour guards. So no worry. Would surely be back. But, pls be more updated and have a good customer service. Hope our next visit will be smoother. Thank you
Menginap 1 malam pada Okt 2017

4/10 Lemah

SyakimIzzRara, Kuala Lumpur

Sukakan: Kebersihan, keadaan hartanah & kemudahan, keselesaan bilik
Tidak sukakan: Kakitangan & perkhidmatan
The room cleanliness is the only thing execellent
I arrive by 3.pm to check in but no one or no counter to check in. Since the facilities is new, the lobby, elevator and walkaway is still under construction. No assistance for check in and i have to wait almost 1 hour to get my room. The parking also is payable. Not enough access card to enter and the security cant speak english or malay. There was only one person whose doing all the runners. Thanks to him.
Menginap 2 malam pada Okt 2017